Superb personal service, nothing is too difficult. The staff have clearly visited a lot of hotels and can use personal experience to give recommendations.
The whole experience was fantastic, from initial store pop-in to tailoring the perfect holiday. It's a big trip for us, three weeks in SE Asia to celebrate a big birthday. Amy Elsworthy in the Cheltenham store made it a pain-free and enjoyable process. She researched many options for us, and worked very hard to get the holiday just how we wanted it. She was thorough, friendly, experienced and very, very patient!
The consultant was really helpful, we were able to tailor the whole holiday to exactly what we wanted and nothing was too much trouble. The staff had great knowledge of the destinations and were able to help get us the best locations for the sights we want to visit.
It was a good experience as you take time to learn about the customer, what they want from the holiday and bring it all together smoothly.
I made a number of changes and all of them were dealt with perfectly. I spoke to five different people and the service from each person was fantastic
We were recommended by both of my sisters as they had such good experiences so our expectations were high and you did not disappoint. Our holiday expert, Nikki Auburn was clear and completely knowledgable, having visited the resort we were looking at, which was the key point to us booking! Fantastic service.