We call it the Kuoni Difference

It's not just our holidays that are award-winning

Our workplaces are too

Escape the ordinary

At our worldwide travel company, we provide a travel career with a difference, from our welcoming team culture to the exceptional experience we give our customers.

As a winner of multiple travel employer awards, we place an emphasis on helping our people grow, creating incredible opportunities and travelling the globe to explore places you’ve always dreamt of.  All in the name of work.

We call it the Kuoni Difference.

During my career I’ve visited many wonderful destinations in unique and exciting ways, such as luxury touring across South Africa and Tanzania, conferences in Italy, Spain and Miami, undertaken numerous journeys to the beautiful Maldives, to exotic trips across the Far East, to name but a few. The travel opportunities have been incredible. Kuoni really value their people alongside the insight they can offer, and personal development is always something they encourage and promote. I’ve also been fortunate enough to be sponsored for my Business and Travel Management degree. All of these elements have made Kuoni a place I love to work.

Kuoni Travel UK is part of DER Touristik, one of Europe’s leading travel groups. Kuoni has continued to set the pace in luxury worldwide travel in the UK market for over 50 years. We are regularly voted as one of the best holiday companies in the country by readers of national newspapers, travel industry titles and accredited businesses such as Which?. We excel in creating tailor-made, bespoke holidays and honeymoons to more than 90 destinations around the world. A big part of this is down to our knowledgeable, enthusiastic, friendly and passion filled team who go the extra-mile for our customers and understand what it takes to deliver the most incredible and unforgettable holiday experience.

Don’t just take our word for it

Here at Kuoni we are extremely proud of the honours we have received which has seen us voted as one of the top employers in travel. We have previously been voted as one of The Sundays Times Best companies and more recently winners of the ‘Best Place to Work in Travel’ title from the TTG Awards 2021 and winner of the ‘Best Large Company’ in the 2022 Best Workplaces in Travel awards. We strive to develop a talented and empowered team. We’re committed to our employees, meaning we work hard to ensure; fair compensation and benefits, colleagues who support and inspire, and the flexibility to explore exciting new challenges and roles.

Our Retail Roles

When you work in one of our beautiful stores, you’ll discover a travel career with a difference. Come and join our team of enthusiastic, inspiring, and knowledgeable people and experience the buzz of sharing your passion for travel. You’ll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips. To give you a good feel for retail, our main roles include:

Personal Travel Expert

Our Personal Travel Experts build relationships, then they build holidays. They invest the time to earn their customer trust and devote themselves to finding the best possible holidays and experiences to share with our customers. More than just a transaction, our PTE’s create an understanding with their customers and share their world of travel knowledge and experience. Here at Kuoni we can make planning even the most complex of holidays a simple, relaxing and pleasurable experience whilst attending to all of our customers travel desires.

Assistant Manager

Our Assistant Managers are a role model and mentor to the Personal Travel Experts within their team. They share their wealth of experience and knowledge to those starting out on their retail journey as well as existing team members. Their role provides a strong support to the Store Manager with the successful day to day running of the store and its development, deputising as and when necessary, whilst always maintaining their own customer relationships and exceeding their personal sales targets.

Store Manager

Our Store managers are supportive, encouraging, inspiring and motivational. Always one step ahead, they are responsible for overseeing that the day-to-day tasks within the store are delivered to the highest standards and the best of everyone’s ability. They lead their team to deliver against revenue targets & KPI’s whilst driving exceptional industry-leading customer service and maximising the store customer experience.

Our Virtual Roles

Our customers can talk to one of our highly experienced Destination Experts or Customer Support teams based within our dynamic and energised virtual contact centre. From carefully listening to our customers and understanding their holiday dreams, building an individually tailored itinerary, to ensure making sure that every element runs smoothly, our experts are on-hand throughout. Our highly experienced VCC community are based remotely, working from home and are fully connected to our Head Office and each other using the latest technology.

Destination Experts

Our Destination Experts are full of passion and knowledge about all our Kuoni featured destinations.    Whether it’s taking a direct call from a customer or a travel agent, responding to an e-mail enquiry or a live chat, our destination experts deliver a truly personal service.  Their mission is to make the complex, effortless. To make every holiday feel exclusive, and to turn our customers’ hopes and dreams into brilliant and lasting memories, adding personalised touches for a truly special experience.

Customer Support Specialist

If you love helping customers and solving problems, then this could be your ideal role. Our Customer Support Specialists have a passion for incredible service and answering an array of queries from customers who are ready and waiting to jet off on their ultimate holiday experience.  No query is too big or too small to ensure our customers have the best and most extraordinary holiday experience imaginable and our Customer Support specialists thrive on exceeding all expectations.

Our Head Office Roles

The heart of our business is our open-plan office in Dorking, Surrey. We have over 100 team members working in Product & Purchasing, Data Set Up, Operations, Customer Services, Marketing, IT, HR and Finance. There are also roles that support the sales teams who are based in stores or working remotely in Virtual Contact Centre teams. Many roles are suitable for hybrid working, combining the flexibility of home working with time in a fun and approachable atmosphere.

What our team say

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I joined the company 5 years ago as a Personal Travel Expert, and now I work in the Customer Experience and Legal team! There is always so much support and opportunity for progression, if you want it. If you love travel, there is no better choice.

Alice, Operations
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What a team we have here at Kuoni - I can say passionately, I have met some of the best, brightest, and most talented people in my career which has spanned over 19 years in the industry. I wouldn’t hesitate to recommend Kuoni as an employer.

Adam, Retail
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I first joined Kuoni at just 17 years old and was able to try out different departments over the years to find the right fit for me, enjoying plenty of encouragement along the way.  It is a social and friendly place to work and I have gained friends for life.  

Liz, Data Management
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We are like a family here at Kuoni! There is a such a friendly and relaxed environment here which is probably the reason why people work here for many years. I would 100% recommend Kuoni as an employer.

Jack, Commercial

What’s on offer for you?

All roles

We understand that there’s more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.

  • 25 days’ annual leave, plus additional extra days on milestone work anniversaries
  • Additional Leave Purchase Scheme, with the opportunity to buy an extra 5 days holiday
  • Contributory pension scheme
  • Discounted Staff Travel opportunities and competitions with travel prizes
  • Flexible working hours and hybrid working at our head office
  • Free annual family travel insurance
  • 2 days of paid leave per year to volunteer and give something back to the community
  • Additional day off for your birthday
  • Interest-free season ticket loan
  • Perkbox membership with an array of discounts and wellbeing support
  • Electric vehicle salary sacrifice scheme, with great savings on a brand-new lease car
  • Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
  • Wellbeing support from our fully trained Heads Together Team
  • Free flu vaccinations and eye tests
  • Significantly enhanced maternity and paternity leave and family friendly policies
  • A friendly, professional, inclusive and collaborative environment working with like-minded people who live and love travel

Sales roles

  • Unrivalled training, with a five-week virtual programme, supported by in-store training
  • Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
  • Exceptional opportunity to earn monthly, uncapped performance related pay
  • At least one educational trip per year, gaining first-hand knowledge to share with your customers. Recent unforgettable trips for our travel experts have included the Maldives, Galapagos, the French Alps, Malta, Kenya and Corfu
  • Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
  • Annual clothing allowance to create your ‘Wear to Work Wardrobe’
  • The top sales performers in our retail stores are awarded an overseas VIP trip
  • Strong connection and support with open communication with our leadership team and amazing head office
  • Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service and Kuoni touches
  • Opportunity to attend and organise events as a Kuoni ambassador
  • The chance to take on extra responsibilities such as running your store’s social media account or in-house projects
  • Strong recognition and internal promotion opportunities; chances to move up to Assistant Manager, Store Manager or into a head office role
  • Yearly overseas conferences for our Retail Store Managers & Assistant Managers
  • The unique opportunity to sell an unrivalled range of luxury holidays. As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.