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Meet Our Personal Travel Managers

Every traveller is different, which is why we believe your holiday should be too.

Our Personal Travel Managers take the time to get to know you, understand what matters most and create holidays that are tailored entirely around you. From your first conversation through to your return home, you'll have one dedicated travel expert by your side every step of the way.

Whether you're planning a once-in-a-lifetime adventure, a special celebration or a well-deserved escape, your Personal Travel Manager will provide expert guidance, personalised recommendations and support whenever you need it. Available by phone, email and WhatsApp, they're on hand 24/7 before, during and after your trip, giving you complete peace of mind throughout your journey.

Get to know our team below and discover the travel experts who are ready to bring your holiday dreams to life.

Richard Harris

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

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Jack Lewis

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

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Milli Rawlings Robins

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

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Lauren Abbott

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

View Laurens Profile

Denise Gadbsy

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

View Denises Profile

Gemma Dick

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

View Gemmas Profile

Stacey Warley

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

View Staceys Profile

Marie Weatherstone

Richard has worked in travel for over 25 years and has had the opportunity to visit many different destinations which he loves to share his travel experiences with his clients and colleagues.

View Maries Profile

Award winning Kuoni

We’re the original pioneers of holiday magic. We’ve been wowing travellers and honeymooners for over 100 years. Driven by our passion for unforgettable holidays, we've earned over 200 awards and are proud to be a Which? Recommended provider.

2026 Feefo Platinum Trusted Service Award

2025 Which? Recommended Provider - Tailormade Holidays

2025 Which? Recommended Provider - Family Holidays

2025 Conde Nast Traveller Readers Choice Awards

Discover our awards

Incredible destinations, luxury holidays.

Travel you can trust, every step of the way

Real expertise, from people who love to travel

From your first enquiry to your return home, you can email, call or speak directly to a real Kuoni travel expert whenever you need help or advice. We’re travellers too, so our advice isn’t from standard scripts, it’s tried and tested tips from our own trips.

Support, flexibility & options if plans change

When you book with us, your money is safe. If official FCDO advice means you can’t travel, we’ll work with you to reshape your holiday or provide a full refund. With full ATOL protection and ABTA membership, you’re covered with complete financial protection from start to finish.

Voted best by travellers

With a Feefo rating of 4.9/5 from thousands of independent reviews, and more than 200 awards, from Which? to The Times and Condé Nast, we’re proud to be recognised for what matters most to our customers: expert advice, thoughtful planning and holidays done properly.

Talk to an expert today

Your dream holiday is just a phone call away

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