What to expect
- Sleep Quality
Last 5 reviews
relaxing as usual. fruit in breakfast not so fresh as usual during the first days. main swimming pool's bottom partially covered with mould, mainly in the corners and side steps. children were playing with cocroachs of the flower bed in the pool, it should be cleaned properly.
One of the best hotels I have stayed in in Gran Canaria
One of the best hotels in Gran Canaria, amazing views, a short walk to the beach and great food Liked · I stayed 5 nights at the hotel. I paid extra upon arrival to upgrade to the 7th floor which was totally worth it. The view was outstanding of the dunes and the beach. I was in one of the beige rooms, which is very tastefully decorated and was very comfortable and cosy. The rooms are carpeted. The bathrooms, though small, are very well designed and use the space well. The reception team were very patient and accommodating and a pleasure to deal with. The pool and pool areas are very nice and a relaxing place to spend the day. The sun loungers are so comfortable. The C-19 measures were well enforced at all times. People were reminded if the were not wearing a mask to put one on. The food was very nice. The breakfast was of a very high quality and there was lots of options. The dinner was good. (the additional restaurants are closed until September). The dinner varies between set menu and buffet every other night. I am never fond of buffet but the hotel did a good job. The set menus were very good and all the soups were delicious. The pool-side bar food was excellent and of a high quality. Disliked · The restaurant service was hit and miss. On the first day it was quiet and the waiters were overzealously serving dish after dish with no break between courses and taking my plate almost before I finish. However, on the last night, I was completely ignored, 90 minutes in, I had not even received my main course. At the pool bar, it took a long time to be served and it did feel like you were being ignored at times. The bar food was of an excellent quality though. Entertainment-wise, it is a bit subdued in the evenings.
You just have to go here. The waiters are very kind and the food will amaze you!! Hotel rooms are individually customised and there is a balcony on each to look down at the Massive Pool. Eddie, Aged 9.
One week was not enough!
Very pleasant hotel, good food, weather, and relaxing atmosphere. Comfortable room, and a heated outdoor pool. Aimed at the older clietele - fine for my wife and me! Would be very happy to go again - if we were able to travel (Lock down).
Exceptional Quality, Service and Professionalism
During this difficult time the Directors, Management and Staff demonstrated exceptional quality, service and professionalism to the end of our stay which was 1 day before the Hotel had to close. At this point the Hotel was less than 5% occupancy, a truly amazing staff attitude across the whole Hotel. We felt 100% safe and looked after the whole time. As previous visits, the Hotel continues to excel with regards operational service and quality. The Hotel Directors are always visible, hands on and happy to chat. The breakfast and evening meals, restaurant and bar service is high quality. Choice is varied with breakfast buffet and evening BBQ's a real treat! Pool and gardens are maintained to an excellent standard. The pool bar and lunch has an excellent ambience and again the menu is varied and high quality. Evening entertainment is varied and a very good standard, Our room was well maintained and serviced including an evening turn down service, towel change etc.... Our fellow guests are varied in terms of nationalities and we made some good acquaintances during our stay. Without question, this Hotel will remain high on our list of favourites and we will be back again next year.
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