What to expect
- Sleep Quality
Last 5 reviews
One week was not enough!
Very pleasant hotel, good food, weather, and relaxing atmosphere. Comfortable room, and a heated outdoor pool. Aimed at the older clietele - fine for my wife and me! Would be very happy to go again - if we were able to travel (Lock down).
Exceptional Quality, Service and Professionalism
During this difficult time the Directors, Management and Staff demonstrated exceptional quality, service and professionalism to the end of our stay which was 1 day before the Hotel had to close. At this point the Hotel was less than 5% occupancy, a truly amazing staff attitude across the whole Hotel. We felt 100% safe and looked after the whole time. As previous visits, the Hotel continues to excel with regards operational service and quality. The Hotel Directors are always visible, hands on and happy to chat. The breakfast and evening meals, restaurant and bar service is high quality. Choice is varied with breakfast buffet and evening BBQ's a real treat! Pool and gardens are maintained to an excellent standard. The pool bar and lunch has an excellent ambience and again the menu is varied and high quality. Evening entertainment is varied and a very good standard, Our room was well maintained and serviced including an evening turn down service, towel change etc.... Our fellow guests are varied in terms of nationalities and we made some good acquaintances during our stay. Without question, this Hotel will remain high on our list of favourites and we will be back again next year.
My husband and I have just spent ten days in the beautiful Palm Beach Hotel, in Maspalomas. We had an amazing holiday, we firstly would like to thank Nicole Schaffers and Lillian, the managers, and all their wonderful staff. Nothing was too much trouble for any of them, from reception, to dining and bar staff and the lovely bedroom ladies and friendly pool attendants. My husband is a coeliac and he was given great gluten-free food, there was a very good selection at breakfast and Mrs Schaffers even managed to get gluten-free porridge for him...he had delicious rolls baked freshly every morning and was encouraged to make sandwiches and take gluten free items from the fabulous breakfast buffet, for the rest of the day. We were on a B and B basis, but had dinner in the hotel on five nights (there are plenty of lovely restaurants within a few minutes walk from the hotel) and had excellent meals in the Bodega ( the Tapas Restaurant) and there is a BBQ buffet three nights a week, which was amazing, plenty of gluten free choices at each place. There are wonderful pools, especially the adults only, salt water pool. Sun beds towels and umbrellas are always available . There is a super children’s area, with two pools, a playground and a Kids Club also. The hotel grounds are so peaceful, palm trees everywhere and one can hear the birds singing from early morning. The grounds are an oasis of calm and one has a most relaxing holiday. It is situated right beside the beach, with 5 klms of sand to walk along. The famous Maspalomas Dunes are nearby. We highly recommend this superb hotel for a most memorable and enjoyable holiday. Sally Mc Donald.
A week in the sun
We could not fault this hotel. The food, the service, the facilities all excellent. The hotel is close to good shops and the beach. Many free activities such as yoga and aquarobics , all very well organised.
Lovely Hotel 5 star prices, 2 star service
On the night of arrival we were given a welcome drink and a map of the hotel and left to fend for ourselves, no help or direction whatsoever! Rude waiter from the start at dinner. Breakfast, good choice but the food always cold. The waiter service was non existant, very surley male waiters, one nearly reducing me to tears, all I asked for was some cutlery. The female waiting staff were friendly. We stayed half board, the evening meals were not what you would expect from a 5 star hotel. You waited forever to be served, you waited forever for your food to arrive. The food choice was good but not for me being a vegetarian. The pool was okay, if you wanted a sunbed be prepared to get up extremely early to claim one! The pool waiting service was dreadful, it was quicker to walk to the bar. Be warned, this is extremely expensive, 6 G&T's, 4 bowls of ice cream, 178.00 euros. The evening entertainment was excrutiating. Bar staff are great, friendly and very efficient. The hotel room we stayed in was pool facing on the 6th floor. The view was fantastic, the hotel room was clean, well stocked with toiletries and comfortable. The cleaning staff were effiicient, nice touch turning down your bed in the evening and leaving a chocolate, checking your bathroom. We had a great time in Maspalomas but we would'nt recommend or visit this hotel again.
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