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How can I raise a query or complaint about an aspect of my holiday?

We hope you have had a fantastic Kuoni holiday. If, however, you have any queries or complaints, please get in touch with the Kuoni Personal Travel Expert who made your booking or the Kuoni store direct. This allows one contact/team to deal with your query from start to finish.

If you have made a complaint, we will look into the issue and reply to you within 28 days, as laid down by the ABTA tour operator code of conduct.

If you have booked online or through a travel agent, please email customer@kuoni.co.uk and we will be happy to help.

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