Special Requests

Special requests

If you have already booked and would like assistance with any of the below information, then please contact our sales support team on 0800 294 9705 if you booked with one of our Destination Experts over the phone.   Alternatively, if you booked with one of our Personal Travel Experts in store, you should call them using the number on your holiday confirmation or why not pop into store to discuss.

Dietary needs

If you have any specific dietary needs, please discuss these when making your booking and we will ensure we pass them onto the airlines and hotels on your behalf. All special requests are subject to availability and Kuoni cannot guarantee that your request will be accommodated.

Should you have dietary requirements due to a medical issue, it is essential you tell us as soon as possible so that we can liaise on your behalf. Hotels are generally very helpful in this regard however, once again they will generally not guarantee your requests. It would be advisable that you make airline staff and hotel staff aware as soon as possible and take your usual precautions on a day-to-day basis.

Flight requests

Whether it be pre booking your seats, a meal request or maybe your travelling with an infant. Make sure you discuss your requirements when making your booking or if you have already booked, contact us anytime to discuss. Further information on flight requests can be found under the flight & airline information section.

Medical or other assistance

If you have specific needs due to a medical condition, we will do everything we can to ensure every element of the holiday you choose, meets your requirements. Please give us as much information as you can when making the booking as this will be a key consideration when recommending destinations and hotels. Please complete the following form and pass to your Travel Expert. Open Form

Room requests

If it’s a high floor you are looking for or a specific part of the hotel, just let us know your requirements and we will pass them onto the hotel on your behalf. Specific views and/or room types often come with a supplement which can be discussed with you when making your booking. Hotels will rarely confirm a request in advance of your arrival

Special occasion

Many of our hotels offer special added extras if you’re honeymooning and these will be highlighted to you when making your booking. Maybe it’s a big wedding anniversary or a big birthday. Let us know what you are celebrating, and we will be sure to pass the details onto the hotel.