- General enquiries
- For help with an existing holiday
If you're contacting about a holiday booking
When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.
If you booked via phone
If you booked with one of our Destination Experts over the phone, please call our Customer Support team
0800 294 9705
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Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9am - 5pm
If you booked in-store
If you booked with one of our Personal Travel Experts in store, you can either call them using the number on your holiday confirmation or why not pop into store for a chat and a coffee.
If you are experiencing any problems while away
When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.
In an emergency
In case of emergencies please call our Duty Office team who are available 24/7 and someone will be available to support you.
On your return
If a problem remains unresolved during your holiday, or if you have any feedback for us, you should place your comments in writing Kuoni within 28 days of the completion of the holiday.
If you booked via phone
Please place any comments or feedback in writing to our Customer Services team along with your booking reference number.
customer@kuoni.co.ukIf you booked in-store
You can send them an email directly, call them using the number on your holiday confirmation, or pop into store for a chat and a coffee.
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Explore our holiday types
If you're looking for a specific style of holiday, we've got you covered. Our range of travel types includes honeymoons, family breaks and solo travel, as well as specialist trips focused on wellness, wildlife-watching and lots more.
Speak to one of our experts now about this offer
Call us on - 0800 092 4444
Or drop into your local Kuoni store to find out more
Find your nearest store
Speak to one of our experts now about this offer
Call us on - 0800 294 9710
Or drop into your local Kuoni store to find out more
Find your nearest store
Speak to one of our experts now about this offer
Call us on - 0800 294 9728
Or drop into your local Kuoni store to find out more
Find your nearest store
This holiday is currently unavailable to book online
We'd love to help you secure your holiday, you can reach out to us in one of the following ways...
Call us
- We're here to answer the smallest question, or plan the largest holiday.
- Lines open until 8PM. Calls answered by a human within 2 minutes.
0800 092 4444
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Monday: 9am - 8pm
Tuesday: 9am - 8pm
Wednesday: 9am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 11am - 4pm
Australasia & North America
Mon to Sat: 10am - 5pm
Sunday: Closed
Africa, India & Japan
Mon to Sat: 10am - 5pm
Sunday: Closed
If you booked via phone
If you booked with one of our Destination Experts over the phone, please call our Customer Support team
Live chat
- Got a quick question? Our live chat team are here to help.
- We're online until 8 PM. Chats answered by a human within 1 minute.
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Call us on 0800 092 4444
All Destinations
Monday: 9am - 8pm
Tuesday: 9am - 8pm
Wednesday: 9am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 11am - 4pm
Australasia & North America
Mon to Sat: 10am - 5pm
Sunday: Closed
Africa, India & Japan
Mon to Sat: 10am - 5pm
Sunday: Closed
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