What to expect
- Sleep Quality
Last 5 reviews
Enjoyed a really good and excellent value holiday at the Sugar Bay which is beautifully situate right on a spotless beach.Notable pluses included very friendly staff, a fantastic room overlooking the sea/beach and which was kept impeccably clean by housekeeping, very good food in the Reef buffet restaurant (open for 3 meals a day) ,Colin’s beach bar and the two speciality restaurants for which you have to book ,and, in particular,Sizzle the steak restaurant where the food was really first rate.Alongside the very good food on offer the bar service was excellent and given that the hotel was all inclusive it was very noticeable that premium brands in generous measures were readily available. My only gripes were relatively minor. First the appalling insistence of a number of my fellow Brits to feel the need to get up before 6.00 am to reserve a sun bed by the pool. The hotel advertised the fact that such behaviour would not be tolerated but then failed to take any action whatsoever. In fact there there are ample sun beds on the beach and which is itself a very short distance from all the facilities.Secondly,the hotel WiFi which did not work anywhere other than in the vicinity of the reception area and which after a while was fine once you got use to the situation but it was somewhat comical to hear reception staff repeatedly tell new guests that there was a temporary technical problem which was being fixed. …
Great staff...or maybe just great people
My wife and I were travelling with our son (9months old) for the first time. I was certainly a little apprehensive but I needn’t have been - this place was incredible; or should I say: the staff were incredible. 'Friendly' feels like underselling it. The feeling I had was that they genuinely cared about us and our stay. So 'friendly' yes, but also: interested, engaging, attentive - but all done in an authentic way, not because they had been trained to do so. It was an absolute pleasure spending 10 nights at Sugar Bay, I’d return in a heartbeat. I know I speak for my wife when I say the staff were a huge part in making this a memorable trip, and if my soon could speak, I’m sure he’d be even more effusive with his praise. Thank you so much for making our first family holiday special. Big love Andy, Sarah & Maxwell P.s. Oh, and if you were wondering: - The food was amazing - The live music was fun - The room was spacious - Everything was clean and maintained to a high standard
What a fantastic hotel and location the food was fantastic and lots of variety . The entertainment was very good and the staff were very hard working polite and happy too help one member stood out his name was Derek and he was amazing always ready to help and always prepared to go that extra mile he completed a very great holiday and can’t wait to return in April
Fantastic holiday with great staff
Our 2nd visit . Our room was lovely and clean maid came in every day cleaned and fresh towels . Food was fantastic so much choice. Evening entertainment was very good. We didn’t use the pool that much mainly the beach the beach boys are very helpful always willing to move your sunbed put your umbrella up and get your drinks. But the true star to sugar bay is Derek who works in the bar he’s a true credit to them and a team player with other members of staff they all work so very hard and under lots of pressure with people wanting their drinks he is always cheerful always willing to help lots of other guest think very highly of him too.so top marks to Derek. Will we return again. Most certainly will we have already booked
Most things done very well with some easily rectified irritations
Where do I start … ok with the positives first. The hotel location to the beach is as good as it gets. The breeze on the beach was so nice when the weather was 30+ deg C. As the hotel was right on the beach it was so handy to nip to the bar for a drink too. The staff bring you an umbrella too should you wish. We even ordered drinks on the beach once which was nice. Another massive plus is how friendly and accommodating the staff were & very genuine with it. The food was ok for all inclusive. Sizzlers (steakhouse) is a real treat. Umi the Japanese restaurant had the potential to be the best restaurant due to its location but the menu was very limited & very salty. Be careful as to ask how often you can use these two restaurants as part of the All Inclusive, as we were told there was a surcharge if you used them too often. Ok now the things they could do better. The towels for the beach/pool were often not available early enough which was frustrating and easily resolved. The pool area is quite small with limited loungers available which resulted in people reserving beds and often not using them for much of the day. The hotel signs suggest the hotel deal with this but we saw no evidence of it. However we’d recommend using the beach anyway unless you plan to hammer the All Inclusive bar. The staffing levels at the bar were low. Not sure if this is on purpose but as most people have cocktails and they take much longer to make it meant timing was everything to avoid long waits. Minor irritations were the room wasn’t always turned. The coffee making facilities in the room weren’t always restocked either. Often the pool area was being cleaned whilst guests were already down in the morning which could have been done before they arrived. The swim up bar was really nice but very popular with it being All Inclusive. The hotel only had one set of toilets in reception which although always very clean wasn’t always convenient and often easier to go to the room. One of the biggest issues was poor Internet other than in reception area. Yes I know this comment may irritate some people who don’t find this important. We however (and several other guests I spoke to agreed) feel basic Internet in the room is a bare minimum. As a final comment I’d recommend this hotel. The hotel does so much very well with few major/minor irritations which I feel are easily rectified. On the whole it’s a pat on the back for the hotel and staff. I’d like to think if the hotel read this it’s seen as positive criticism.
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