What to expect
- Sleep Quality
Last 5 reviews
From hell to paradise
We checked out of our previous hotel because it was so bad and stayed 7 nights at Sandy lane. It isn’t the cheapest but we have been to some of the most expensive hotels in the world and it ranks up there with the best. The service levels are impeccable from being greated on arrival to champagne on departure. All of the staff are a credit to the resort and clearly enjoy their work and make you feel so special We are back briefly later this month and have already made plans for two weeks in 2022 I cannot say anything other than it was superb - thankyou for turning our experience of hell in Barbados to paradise
Afternoon tea - with cocktails!
I attended Sandy Lane for afternoon tea earlier this month to celebrate a belated birthday. The booking process took a few days via email but I was fortunate to secure my preferred date. From the moment you enter the property it really is something special. The views and wonderful warm welcome just took my breath away. I had a beautiful table which the team had taken the time to decorate and I had a view of the ocean. Given that I was a solo traveller I had expected to be tucked away at the end and so the fact they had given me such a prime table made me feel very special. Nothing was too much trouble and the ladies looking after me went out of their way to make sure I was comfortable. I chose to have cocktails with the classic tea which was thoroughly enjoyable. The presentation of the afternoon tea and individual flavours were just five star. It was an exceptional experience which I will treasure forever made even more special by watching the sunset on the terrace. It simply lives up to the hype and I love how they get the balance right to it being special but comfortable. I really hope I get to again when I return to the island in January. Due to the pandemic I had missed two birthdays and so to be able to say I marked the occasion at such a special location will be something I will treasure forever. If you get the chance to go don’t hesitate!
We went for afternoon tea as a treat while we were in Barbados for our honeymoon! The food was delish! The service was incredible - big thanks to Hazel who made our day very special! We even got a special chocolate plate as a token gesture! Everyone needs a Hazel in their life to capture beautiful pictures from every angle!
The worst service I have ever experienced in my life
I have never felt less welcome at a resort in my life. FULL STOP!! We came to the resort for a dinner out during our stay at another villa in Barbados. We didn’t receive our confirmation email (dictating rules of service) until long after we had already arrived. When we walked into reception, the staff was rude and flippant, and we were told that because our partners were not wearing long pants, we were not welcome to dine. We were not offered an option to buy pants, or given some pants on hand (which is typical in establishments like this - we have dined at many Michelin Star restaurants before and this service is always offered). It appeared to us that they believed our only option was to leave. When we (asked) if we could stay for a drink, we were told that we could…but we must leave by 7pm on the dot!!! We were sat at table not visible to the sunset (part of the reason we booked our reservation when we did) and told that this location was our only option and then offered drinks that took years to arrive. By the time we finished our drinks no one asked if we needed another, and we had to flag down any further service (to be clear the resort was NOT busy). We were not offered any food service and the few tables around us were allowed this service. It was disgraceful. I have never felt more unwelcome in my life. Our entire table would have been candidates to stay at this resort on our next visit to the island, but would now never consider visiting this place again.
A wonderful beach hotel
This is one the nicest beach hotels we have a stayed in anywhere. We visited for a special family occasion. Its reputation is well-deserved. The rooms are big, very comfortable and generally very close to the action with reception, bar, dining areas and beach all very easily accessible. The service levels were extremely high, and staff always had a smile (and the odd joke) and many of them knew our names by the end of the stay. The best hotels in Asia may shade it on service levels at the margin, but they don’t always on friendliness and charm, which was in abundance here. The pool is big and has plenty of shade from trees or umbrellas or both. Service at the poolside ends quite early, but equally the pool is very quiet at the end of the day. It is not next to the beach, but in a way we liked the separation (reception and the drive/entrance separates them). Nearby, the spa and gym were both excellent. The beach is to die for. Compared to some west coast beaches it is both long and deep; you don’t feel at all cramped. The sea is just one enormous swimming pool and is so warm and calm. Swim before breakfast for an amazing way to start your day; one time we came across a turtle just 30 metres offshore. The close-by pontoon with its benches for sitting on is also fun. There are no shortage of motor boats around but the (large) swimming area is cordoned off with a rope, so the noise disturbance is fairly low and swimming is totally safe. We sailed and went paddle-boarding (for free). The service at the beach was excellent. Food options were very good and the food was of a very high standard (and priced as such). Breakfast was particularly good. We were never pushed bottled water and the island drinking water is fantastic thanks to the limestone rock that the island is made of. I highly recommend the fine dining restaurant Acajou; on the meal plan it was a bargain and the location overlooking the beach is sensational. Barbados has a LOT to do. We ate out a lot and the concierge recommendations were good (although the hotel taxis are pricey). The hotel has great tennis and paddle courts and , of course, the golf course. We aren’t golfers but it did not feel like a golf hotel - it is well-separated. We taught our kids to dive at the nearby Coral Reef Club (they will come and pick you up). The turtle viewing trip was good fun. We also visited Harrison’s cave and learned a lot about how the island was formed. I visited lovely botanic gardens on the east coast (Andromeda gardens) which is a lovely quiet spot, with lots of hummingbirds. The east coast is roughed up by the trade winds and high seas - it has a totally different feel to the protected west coast and is well worth a visit. My favourite trip was the half day I did watching birds with a local guide (search for BirdingtheIslands); if that’s your thing it is a must. Bring your binos! Whilst this is not top of everyone’s list I did think this hotel could do more on managing its environmental footprint. There is no recycling to be seen and you can’t turn off your room’s aircon during the day, for example. Management is well aware of this and has plans to improve it significantly in the near future. I look forward to seeing that when I return.
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