What to expect
- Sleep Quality
Last 5 reviews
Wonderful pools but worn out rooms
The hotel is beautiful, and its common areas are just wonderful. Too bad the rooms do not meet that standard. The shower and bathtub in the club room we were staying in has seen their best days. Service was good. Breakfast buffet was worth its price, but nothing special. Due to the coronavirus situation, we had to check out early to catch our flights home. The hotel was not willing to compensate at all for the nights paid, but not spent there.
Beautiful resort, good food, great staff, highly recommended!!!
Located at the heart of Sanur, the hotel offers multiple swimming pools on-site with direct access to the beach. The room and the facility are clean and well-maintained. The staffs are courteous and professional. The food is delicious. Overall an excellent experience and will stay here again on my next trip to Bali.
Beautiful facilities - Terrible service
Our stay didnt start well or end well. We arrived at 2pm & was told we couldn’t access one of our rooms till 5.30pm as the person before us had organised late checkout. The room was then not made up in the correct bedding. Wasnt untill 6.30pm that we could enjoy our room. We were offered a late checkout, but this was no use to us. They ended up offering us a complimentary transfer to airport. Which they didnt account note & we had to go through the whole saga again . The rooms itself are lovely & cleaned well. The beach side restaurant is extremely overpriced & not that great, so give that a miss. Gojek will deliver any local restaurants menu for you. Upon checkout, they tried to charge me for an extra night accomodation. At this point i have absolutely no confidence in front of house staff. They are clueless. They didnt allocate our initial deposit to our account so thats why it was showing as owing. Check & double check your bills. This resort is beautiful to look at, but the service is extremely underwhelming Staff always seem confused at the lobby My advice is to Stay at a different hotel !!
Stayed here with my friend for 4 nights. Beautiful grounds. I believe there are 3 pools but we only used the one cloest to our room. Pool looked over the ocean. Had breakfast once as not included in our room, it was standard mix of western and asian. Pool bar served great cocktails with 2for1 happy hour in late arvo. Very friendly staff. I accidentally left my tablet behind and the hotel looked after it until it could be collected some weeks later. The hotel is walking distance to a variety of bars, restaurants and shopping. Good for people with walking aids. Would reccommed.
Traditional, contemporary, beautiful
We have thoroughly loved our holiday here. It was somewhat of a second Honeymoon celebrating our anniversary. It was our first time to Sanur and very different to Kuta or Seminyak. It was a true resort. We had a Premier Deluxe room on the second floor. It was very spacious and had its own infinity pool for adults only. The breakfast each morning was delicious but remember to wear something neat as this is not a Bintang singlet kind of place. The staff were wonderful, the grounds immaculate with a clear traditional feel to everything. Prices for meals are a little on the expensive side for Bali but plenty of choices near by. Three pools and many beach chairs so plenty of space to relax It has a private beach that is kept so clean they rake it and move the seaweed out of the way. There is no one to bug you to buy trinkets. It was quiet and calm. We would come back in a heartbeat.
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