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If you're contacting about a holiday booking
When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.
If you booked via phone
If you booked with one of our Destination Experts over the phone, please call our Sales Support team
0800 092 4444
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All Destinations
Mon to Fri: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 11am - 4pm
Australasia & North America
Mon to Sat: 10am-5pm
Sunday: Closed
If you booked in-store
If you booked with one of our Personal Travel Experts in store, you can either call them using the number on your holiday confirmation or why not pop into store for a chat and a coffee.
If you are experiencing any problems while away
When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.
In an emergency
In case of emergencies please call our Duty Office team and someone will be available to support you.
On your return
If a problem remains unresolved during your holiday, or if you have any feedback for us, you should place your comments in writing Kuoni within 28 days of the completion of the holiday.
If you booked via phone
Please place any comments or feedback in writing to our Customer Services team along with your booking reference number.
customer@kuoni.co.ukIf you booked in-store
You can send them an email directly, call them using the number on your holiday confirmation, or pop into store for a chat and a coffee.
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Speak to one of our experts now about this offer
Call us on - 0800 092 4444
Or drop into your local Kuoni store to find out more
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Speak to one of our experts now about this offer
Call us on - 0800 294 9710
Or drop into your local Kuoni store to find out more
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Call us on - 0800 294 9728
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Call us on 0800 092 4444
All Destinations
Mon to Fri: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 11am - 4pm
Australasia & North America
Mon to Sat: 10am-5pm
Sunday: Closed
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