What to expect
- Sleep Quality
Last 5 reviews
My husband and I stayed here for our honeymoon and it did not disappoint. The staff were faultless from check in to departure - always happy to help and always smiling. We had a personal villa host with our room type and as we were there for 10 days we had 3 - Joy, Jay and Tom. They were all amazing but Tom went above and beyond for us and really personified Thai hospitality- no ask is too much trouble. As it was our honeymoon we were greeted in the villa with a bottle of sparkling wine on ice, a celebratory cake and a gift from the Banyan tree. Our villa host also arranged a romantic turn down service for us. When I describe the double pool villa to friends I say I could happily live there. Not only is it massive, it has 2 pools (one overlooking the lagoon with a hot tub and the other wrapped around the bedroom) but there is also a small fully fitted kitchen at near the entrance should you feel like cooking for some reason. I should add that with an abundance of other dining options both within the resort and outside it's unlikely you'll need this anyway. You also get a bicycle for your villa. I think it's one per person but I'm not sure. We did treat ourselves to a couples spa treatment at the Banyan tree spa and it was amazing. The beach was a short cycle ride from our villa and there is a bike rack for you to store it. There is a crossing guard who made us laugh everytime (he would insist on holding my husband's hand to help him cross the road to get to the beach). The only downside to our particular villa was that we felt a bit overlooked but to their credit the Banyan tree did try to resolve this by showing us other available rooms. The restaurants on the resort are very expensive as in London pricing (and that is coming from someone who lives in London) but we did choose to treat ourselves to the Thai buffet evening. The rest of the time we ventured into Laguna complex to eat. We received a really lovely send off from all the staff and I would definitely return to make more happy memories.
Banyan tree property lives up to its name grand and huge. Lovely sprawling green acres . Very well maintained villas with plunge pools and jacuzzi. Courteous staff with smiling faces. Overall lovely experience .
Serene and tranquil
Great resort,fantastic location,a beautiful beach is a few minutes walk,the staff are outstanding,can’t wait to go back. If you are looking for a holiday where you can switch off then Banyan Tree resort is the place to go to in this part of the world.
Best hotel in the Laguna
My family of 4 had a great stay at this hotel. The hotel is beautiful and our two bedroom villa had a huge private pool area which was fantastic. Bang Tao beach right outside the hotel is amazing, and the Boat Avenue area -about 5 mins taxi ride - had lots of great restaurants. I would definitely book this hotel again when we return to Phuket. The breakfast had a good variety of food. The housekeeping was excellent and the beds were very comfortable. I have only gave this hotel 4 stars as the rooms are a bit dated and could do with being upgraded. Also the cost of food within the hotel restaurants is ridiculously expensive in my opinion. We chose to avoid paying the hotel prices and instead ate lunch at the beach, and dinner at Boat Avenue each day for a fraction of the price!
Every aspect of our stay here was excellent, from the food to the well maintained villas and landscape. But the real stand out here, the truly outstanding and world class element, is the service of every staff at Banyan Tree Phuket. We expected it to be good, but this was beyond our expectations. Well done Banyan Tree Phuket! We’ll be back soon!
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