What to expect
- Sleep Quality
Last 5 reviews
Mr Victor Colon Rm. 816
I normally do my reviews after I get home from a trip but decided otherwise for this one. These last few years have been challenging, so like everyone else we were looking for a much needed and deserved vacation. We arrived at the hotel Monday the 20th and were a little early. From the moment we arrived everyone was most courteous, polite, and genuinely caring and attentive. I say genuinely for a reason. My wife Juli and I had been in hospitality management for many many years before leaving and starting our own Petcare company. So we can most certainly tell when someone is faking nice, or really not taking the time to listen, really listen to their guest. This genuine culture was everywhere on the property. From the doormen/bellman, the security at the front. Front desk staff, restaurant staff (and we are at all of them), Spa, housekeeping, and grounds keepers. No one was dismissive, rude, or fake. I tip my hat to the executive department for nurturing this in their colleagues. It is not easy to be constantly consistent. It has been a delightful 9 days, with enchanting evenings by the ocean. It would take to long to sing the praises of all but wanted to mention a couple. Manus, the restaurant manager at Watercourt that we saw for many of our days. Regardless of how busy he was, he would always take a moment to greet us and make sure we got our coffee order quickly. Natie at the front desk who helped us set up a Pearl Farm tour last Friday for Saturday morning. Not very special of itself but it the fact that because of the weather weren’t sure if it would still be held so she texted us on what’s app Saturday morning On Her Day Off, to confirm it was still going on. It’s the little things like this that matter!!! Then there was Fabian, the F&b Director who took time while doing his rounds to stop and chat with us while we were having dinner. Thank you all for these memories that will be with us for many years to come. Juli, myself, and Lily our daughter are so much the better for having met you all!!! V
Fantastic place, great villa, superb service, perfect facilities, great breakfast spread. Thats all i can say. Me and my family really enjoyed staying there. Must try : rent a bycicle and explore the area. Kayaking, champagne during breakfast. Trekking at seaside. La Petit chef.
I can't believe this is a 5 star hotel.
I called this hotel for half a day, but it didn't connect at all. As long as it's ridiculous that there is only one phone number even though it is a hotel. I can't believe this is a 5 star hotel. I can't believe this is a 5 star hotel.
It was a good trip, first time to this property and love the rooms and the property. it was fun to have own bicycle to move around the property. the beach was lovely. the only downside was there was a lot of mosquito in the area. my kids were victims to these each time we return to the villa. other than that great hospitability and service.
Best in Phuket
Luxury Hotel with Excellent SPA In the Middle of huge Laguna Complex Quick and tentative service Three first class restaurants Not cheap but Excellent The campus is huge but Efficient transportation available 24/7 The beach is a public beach No lifeguard
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