What to expect
- Sleep Quality
Last 5 reviews
We booked the banyan tree after staying in there koh samui resort last year, the Phuket resort did not live up to our previous banyan tree stay, food choice Qaulity and price was all disappointing to say the least, condition of the hotel was poor apart from the lobby and the spa. Unfortunately we payed for a Porsche and received a Skoda
Overall very good
Ok I travel a lot globally, like every four weeks and generally stay in five star plus or luxury places. Only stating this to give some perspective of my opinion. Pros Very clean and well kempt gardens and landscape Spacious resort Peaceful Swift service by frontline staff The beach bar cafe had excellent service by a man whose name I forget but he has worked there for 12 years. Nice little gifts every evening on bed Free bicycles to ride around the resort a very nice touch. Cons Very expensive for dining. Even compared to London, New York, San Francisco etc. Prices just a bit too high. And this is comparing to other Phuket five star places as well. I see other reviews state this too. We can’t all be wrong. The spa was extortionate. More expensive than anywhere I’ve ever stayed. And I don’t usually care but a massage for example was approx two or three times the price of a five star hotel. The in room dining desserts need much improvement -not what I expect for a five star place I ordered different ones but none of them were very good. They did deduct them from my final bill to be fair. I was promised an upgrade on arrival according to my booking if available. I was advised none available. I stayed there a week and had asked on arrival if a non corner pool villa become available to contact me because there were a lot of people I could hear in my garden when they walked past as it was on a main route. I heard nothing yet on looking at reviews here several people who booked in just after me were offered upgrades. Sort of felt once I had booked in I was forgotten about. I stayed in a one bedroom pool villa which was a bit dated looking. It was very clean but interior needs updating. Pool itself was cleaned daily and well. Breakfast was fairly good but lacked daily variety especially with Thai food. The Indian selection did not taste great the aloo parathas need improving I think they use premixed powdered potatoes. Not bad and beautiful views and really friendly staff generally the service in Thailand is great anyway and this was not out of the norm. Would I stay here again? Probably not in terms of value for money unless there was an incentive to book again which is a shame because I come to Thailand frequently
We had a fabulous weekend getaway at Banyan tree phuket. We got upgrade to a bigger pool villa upon check in. Staffs were courtious and friendly. Beautiful villa and resort ground, good quality of brunch buffet, with varity of food and beferages choices. Banyan tree located on Bangtao beach, a more quiet part of Phuket. The resort has its own club house next to beach, with attentive beach attendant. Overall a very great experience.
nice trip and nice hotel
we want to thanks to OOH，she give us more nice service every breakfast！we come to Banyan tree Phuket every year，every thing the same，nice and funny！hope the hotel better and better！中国加油！武汉加油！we will be back soon！
Top choice in Phuket and worldwide
My partner and I spent about 4 days at the resort and had a fantastic time...everything was absolutely perfect from checkin to checkout. Reception, welcome, service, staff, quality of the amenities, food, location are all top of the top in every respect. Things we have loved: the rooms are massive and didn’t have any issues with mosquitos as I feared being so close to the Laguna, loved the decoration with amazing wood and luxurious products. Couple of minutes walk to an amazing beach, or if you prefer to can cycle as bikes are available for you to use to go everywhere. The hotel will provide you with towels, a little cooler with some wet face towels and water. Amazing. You can enjoy a nice happy hour cocktail at the bar and they will bring really nice nibbles. Food at the restaurant is very good but if you prefer to go to the cheaper options into town they will arrange reservation to their recommended places which I also recommend if you spend more than a couple of days there. They will also arrange for the taxi. The breakfast is absolutely amazing with so much choices and if you like you can have it next to the lake with a wonderful panorama and tranquility. I want to mention here that we have been looked at by one of the most wonderful and helpful staff that we ever had travelling, her name is Bee and if you ever have the chance to go and meet with her, she will do everything she can to make your stay the best and easiest of all, with always a smile on her face and the best intention of all. If it was not for our desire to always discover new places, I would come back to the Banyan every possible time we could. Thank you Banyan Tree Phuket.
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