You can have every confidence that the holiday you book with Kuoni is fully protected. Kuoni is part of DER Touristik, the travel division of REWE (a huge food retailing business – one of the largest and most successful in Europe), so we have the backing of a large, stable and financially strong international group.
Every package holiday we sell is ATOL-protected. We don’t sell flights and hotels separately, so all the holidays we sell are automatically covered. This means that you’ll never be left stranded or lose your money. We’re also a member of ABTA – the leading travel industry association – and fully comply with its code of conduct.
We know that these are uncertain times right now, but we’re here to reassure you that you can still book a holiday to look forward to. Although we don’t yet know when the coronavirus crisis will pass, we’re used to dealing with challenging situations.
If your holiday plans change, your personal travel expert will work with you to make the changes you need, whether that’s moving your travel dates or even choosing a different destination. We have long-standing relationships with hotels, airlines and local agents around the world, and we’ll work closely with them to give you the flexibility you expect from us.
Service, the way it should be
Kuoni is all about incredible service. So whether you get in touch online or in one of our stores, we’ll do our best to ensure you have the same travel expert from start to finish.
In 2012, Kuoni introduced a customer feedback and rating system known as the Net Promoter Score (NPS). NPS is used around the world by many leading brands, ranging from Apple to John Lewis, and asks one simple question: ‘On a scale of 0-10, how likely is it that you will recommend a company’s products or services to a friend or colleague?’ Our post-booking NPS score has steadily increased over the years and is now one of the highest NPS scores for any brand, anywhere in the world.
Planning the perfect holiday takes time and we believe it should be an exciting experience. Book an appointment in a beautiful Kuoni store and we’ll listen to what’s important to you while you relax with a complimentary glass of Champagne.
Use our online expert finder to interact with someone who has visited a destination you’re interested in, chat to us online or book an appointment in store. However you get in touch, we’ll offer top-notch service and tailor-make a holiday that’s right for you.