Going above and beyond to help holidaymakers throughout the coronavirus crisis is one of the contributing reasons why we have been rated joint top in a survey about the best and worst holiday companies in the UK by Which?
The high rating has resulted in Kuoni being awarded Recommended Provider status by Which?, the UK’s largest consumer organisation with 1.35 million members and supporters.
The strict criteria means Which? Recommended Providers are companies that are both rated highly by Which? members and have products and service that meet the high standards of Which? researchers.
We know that these are uncertain times right now so to reflect that we are currently offering unprecedented flexibility so you can still book a holiday to look forward to. If your holiday plans need to change, your personal travel expert will work with you to make the changes you need, whether that’s moving your travel dates or even choosing a different destination. As a minimum standard you can:
• Amend your travel date free of charge up to 7 days before departure if diagnosed with COVID-19*
• Up to 45 days before departure you can cancel or amend your holiday free of charge*
We have long-standing relationships with hotels, airlines and local agents around the world and we’ll work closely with them to give you the flexibility you expect from us.
Your safety has always been our number one priority and during the Coronavirus (Covid-19) pandemic we have continued to ensure that our holidays meet the highest standards so when you travel with us you will be in safe hands. You can book a Kuoni holiday with confidence knowing that it’s ABTA and ATOL protected, that we stringently follow the Foreign, Commonwealth & Development Office’s advice and that we have the backing of REWE, a financially strong international business.
Kuoni is all about incredible service. So whether you get in touch online or in one of our stores, we’ll do our best to ensure you have the same travel expert from start to finish.
In 2012, Kuoni introduced a customer feedback and rating system known as the Net Promoter Score (NPS). NPS is used around the world by many leading brands, ranging from Apple to John Lewis, and asks one simple question: ‘On a scale of 0-10, how likely is it that you will recommend a company’s products or services to a friend or colleague?’ Our post-booking NPS score has steadily increased over the years and is now one of the highest NPS scores for any brand, anywhere in the world.
Planning the perfect holiday takes time and we believe it should be an exciting experience. Book an appointment in a beautiful Kuoni store and we’ll listen to what’s important to you while you relax with a complimentary glass of Champagne.
Use our online expert finder to interact with someone who has visited a destination you’re interested in, chat to us online or book an appointment in store. However you get in touch, we’ll offer top-notch service and tailor-make a holiday that’s right for you.