What to expect
- Sleep Quality
Last 5 reviews
First holiday of this year
Having visited the Maldives atmosphere kanafushi this being my second island it was absolutely beautiful the island alone was just amazing stunnin the staff was fab they ppl that work on the island are a complete credit the only thing I would downfall is they don’t supply an option we’re everything is all inclusive like the last holiday all inclusive was everything no added extra this time certain things cost money the other down fall was the small menu but u can get by on 2 weeks it was just fabulous
Misleading service and irresponsible staff
When we booked the hotel, we already had the expectation this hotel won't be the top one in Maldives given the price. We still booked it based on the reviews that they have a Chinese host which my parents need and they provide decent service. However, we were shocked to realize later that the hotel has horrible service - the staff doesn't care about their clients' happiness and satisfaction at all. First, they misled us on a complimentary meal. My parents arrived super late on the first night and they missed their complimentary dinner. So we checked with the hotel whether we can get a free meal on the last day. - First, the reservation agent Hawwa Mayasha replied that the management agreed to provide it (see the email attached). We thought everything is set. - However, when my parents asked the front desk before the departure day, the Chinese lady first claimed she didn't know anything about it. We found it weird and told her to check with the manager. And later she came back and said yes they will provide it in the 6 or 9 restaurant. - So my parents went to No. 6 the next day and enjoyed their lunch. - However, when they checked out, the front desk insisted charging them the "complimentary meal" for USD 74 plus taxes. And we even showed them the email and said we even confirmed with them the day before. The guy simply dismissed us and said oh they made a mistake and they had to charge us. The hotel staff and management offered nothing to address the situation and took no accountability. This was very disappointing given the exceptional service Maldives is supposedly known for. Then on the transportation schedule, the staff again showed they didn't care about us at all. My parents' departure flight at Male airport is 1045pm which is super late. And the hotel reservation centre said they will arrange a boat around 5pm and a domestic flight to Male around 830pm which will be confirmed before the departure date - this part is very standard in Maldives. - However before the departure date, the lady who speaks Chinese told my parents they had to leave 1pm to catch the 4-5pm domestic flight to Male, which is latest she claimed. - We found it weird since we've been to Maldives many times and we were sure normally there are later flights and 1pm is way to early for a 1045pm flight. And my parents are almost 70, this schedule would be super tiring for them. So we insisted the lady to check with her manager. - Later the lady came back and said they made a "mistake" and they will let my parents to check out at 5pm. - On departure day, my parents found out there were 20 other people on the same boat going back to Hong Kong on the same flight. This is surprising and interesting since either they made the same mistake for the 20 other people or they just wanted my parents to leave earlier. It's unclear but definitely leaves a lot of question on the hotel's intentions. If you care about customer service and being treated fairly and in your best interest, you should reconsider when booking this hotel.
It’s good but....
This place is idyllic, the views, the location, the island. It’s not overcrowded and it’s generally clean and tidy. It's frankly beautiful and one of the best places I have visited. But its also one of the most expensive, so you're expecting it to be good right? There were a lot of young children present when we visited, which is not what we expected or wanted. The biggest disappointment was the food... sort of. We ordered and paid for the all-inclusive option. Now you need to understand this holiday is the best part of £20k for 4 people...so expectations were high! This is the BUT...it’s not all-inclusive. You have a meal plan and your allowances are strictly managed. Lunch is set and light! No extras. The coffee shop is limited to a single visit a day per room! No exceptions! Not all the drinks are included. There are premium upgrades on most menus, it’s the same for the food! On one drink menus, you have a single page for included drinks and SIX for upgrades! SIX! We had an over the water villa. It was a lovely room and you can swim from the balcony! I loved it, until a few meters away I noticed the pipe pumping water into the sea. I can only assume it was from the water treatment plant on the island! Nasty...... The buffet for the evening meal was good and had great choice and good quality food. I UNDERSTAND THERE ARE 50 CHEFS AND THE ATTENTION TO DEATAL WAS GREAT. HAT'S OFF TO EACH AND EVERYONE OF the kitchen staff.The restaurants were not as good. QUITE SLOW AND LIMMITTD, even odd MENUS. The sunset beach was amazing as was the bar there. One night you had a silent disco. However, you had to rent the headsets at an extra cost. Bottled water was not mineral water but filtered tap water put in bottles, I assume at the hotel. I hate this! i like minral water. The above seems picky and it is really. this is because its a very expensive hotel and expectations were high. I must say I would go back and i had a great time there. but management needs to be a little less penny pinching for such a resort. i hope this is a help to you when choosing you next holiday.
OMG what a place what a holiday, the island, the hospitality, the staff, the food .We had waited till we retired to visit the maldives, now we want to go back wish we had gone before .All the staff and more importantly the back ground staff were like a family we have never been any were quiet like it .Shammi in Battuta, Morebeen and ysi in Jade, Hussan in Faro, Hussan in capers, Kamko in Halli and lastly Hussan in reception stood out for us, but thats taking nothing away from the rest of the staff.Who was the person that swept our path every day, back and front we never did see them do it .We went all inclusive and it was great having the choice of restaurants lunch time and evening a good choice of wine and meals,and getting a kayak out to paddle around the bay .We did have some unsettled weather while there but that did not take any thing away from a great holiday .The snorkeling was good, we were up graded to a beach villa so just walked out of the back door and in to one of the bays all sorts of fish including reef sharks. The sea plane was an experience all on its own we can not wait to return wish we had booked 2 weeks instead of 10 days.
Fantastic staff, food, diving and island.
Fourth trip to the Maldives and the best island yet. (Thank you Amit at Simply Maldives - great advise and knowledge!) Took our 16, 20 and 21 year old children and were upgraded to two beach villas - very stylish, spacious and with lovely huge open air bathrooms. (We were booked into deluxe beach bungalows and glad we weren’t there - much closer together and sunloungers looked like they were in the shade.) Beach lovely although in places it is punctuated by man made rock barriers to stop the currents washing all the sand away. The plus side is these barriers do provide really great fish spotting areas when snorkelling. Dine Around package was fab, a lot of choice, service very good and food presented beautifully - particularly at Battuta. (See pic of lovely table decoration on last night.) Options a little limited for the vegan in our group although the chefs did make special vegan flatbreads and adjust recipes. A big thank you. And a huge round of applause to all the catering staff who prepared the Christmas Eve banquet. The choice, presentation and quality was incredible! Buggy service around the island was excellent. Swimming pool area stunning, particularly when lit up with Christmas lights. Gym great - has everything you need. Who knew battle ropes were sooo hard! Games room nice but could do with being near the bar area. Hali sunset bar just stunning - beanbags on the beach, saxophonist playing on the sand, fab cocktails, gorgeous view - what’s not too like. (Hugely entertaining people watching - the Insta brigade were out in full force - snapping and posing away.) Bar generally quiet in evenings, a little busier just before Christmas, but think on our arrival island only half full. Bit of variety with evening entertainment would be good. Spa treatments all lovely, snorkelling good and diving was fantastic - some of the dive staff more chatty than others. My sons were diving with mantas and turtles! Plus they did a night dive - my youngest described it as scary but amazing! What made the stay extra special was the fantastic staff. After just a couple of days you really felt they knew you. So many great staff in all the bars and restaurants but a special mention to both Ruby’s, Manjula, Shammi, Mau, Ysa, Sisam, hussen, Mubeen, Ziyan, Miflal, Amil and Sam on the bar. Great cocktail lesson! Finally - the managers line up and wave at you as you arrive at the jetty. We did the typical repressed Brit response, didn’t wave back, we didn’t know them. They lined up again when we left and this time we were waving madly. I know it’s their job but they made us feel very special and like part of the family. We really didn’t want to leave! Can’t ask for more than that. Thank you to everyone at Dhigali - you have given us some amazing memories and we hope to return!
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