What to expect
- Sleep Quality
Last 5 reviews
Great Hospitality but experience could have been better!
Great Hospitality shown by staff but experience could have been better! We chose the all inclusive package Hospitality .. was awesome. Staff very welcoming , smiling and kind. never grumbled The House DJ And Pool Aerobic Instructor were super friendly For this alone made our stay awesome Rooms Clean , well maintained and spacious Optimized towards couples (no locks for bathroom) . Solo travelers intending to share, beware . Not a problem for us, since we were a couple no Dental Kit WIFI poor to average across the resort , so leave your phones behind rooms , pool, restaurant have WIFI Restaurants Food was good to great but eating experience was made miserable at times (especially afternoon) due to too many flies. If this a put off for you , be wary drinks, cocktails are all what you would expect music and entertainment do not expect club style partying but the resident DJ and band are very friendly and accommodating . made our stay even more awesome Sound system is old and poor to average pool 3.5/5 for cleanliness, sometimes you have leaves floating around Massage and SPA center 3.5/5 Underwhelming, masseuse not so great beach public area Did not spend much time , also lots “locals” bothering you to “buy staff” private area This was better , and beds were well maintained Security Locker provided in room , highly advisable to use it since housekeeping in and out of room
Poor experience from start to finish. Ignored, not taken care of, no hospitality, average rooms, subpar food, subpar beach time. No activities. Poor entertainment availability. Dirty floor in room. Dirty beach towels and chairs. Room view face another room and see the water from a far distance only. Not a private beach - private chair on property but stared at by beach dwellers who tried to sell me items while I tried to have peace and quiet on the resort. Security staring and not helping. No covid measures actually taken seriously here. 5 star luxury resort is a lie! This is more like 3 star average but price of 5 star.
That is enough and not ever to be again– Inatosha.
Mimi Nimekasirika. Speaking English nor Swahili, employees do not listen. Hear me. Wewe haunisikilizi mimi. No sense of concern for me, my family, my time, my happiness. This is not good business. This is now how you make a resort for 5 star. Treated worse for not being mzungu. This place only cares about its Euro guest and Francois guest. Not Francois or Italian and you are treated like no one. Nicer rooms and more cleanliness in hotels on mainland and at Jambiani or Nungwi area. The rooms have view of other buildings, not the beach. No privacy at the beach. The swimming pool is ocean water and dirty. Unprofessional establishment from top to bottom. This place does not know anything about service or hospitality. The employees talk negatively about the guests in front of them in Swahili and express unhappiness working there. They sound like they do not get paid. I am so sad and angry by this experience. Wasted money to come here.
I saw all the influx of negative reviews but there were so many positive reviews that I choose to ignore it. The negative reviews were right. It feels the staff decided if you're worthy of their hospitality when you check in. We didn't make the cut. Food is just okay but plentiful. Its buffet with cook to order however, more then once I stand in front of a cook and I'm ignored. One even just walked away like okay? Is this not how it works? Salt water pool was a weird choice. Like there's an ocean if you want salt water..? There were a lot of whispers of an internal crime ring with the maids going through your stuff. We were lucky they liked us enough not to rob us. Win?
Average all inclusive resort
The ocean view suites have actually no sea view. The schedule for meals is extremely restricted. Food is not really impressive. The price is not worth it. I don´t like salty water pools It is located 1.5 hours from the airport and an hour distance from downtown. We had some troubles with the shower and hot water.
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