What to expect
- Sleep Quality
Last 5 reviews
Our family was in shangrila hambanthota for 3days and 2 nights. What an experience it was. The staff was super friendly to all of us, cannot remember all the names but Ranjith, Kodi, Nandana, Rusiru, Chathu, Sampath, Buddhi, Dulara, Milan are specially to appreciate. And the staff from the pool and other activities are also to be appreciated for their very good service. When it comes to food… wow, it was exquisite. The variation of the cuisines are to die for. We will surely come again. Thank you.
Just one visit is not enough!
We stayed for three nights and it was a super time. My three year old enjoyed very much. The food is exceptional. Hotel staff is very friendly,warm and welcoming. Their customer service is extraordinary. There are many activities for all ages. The kids club was one unique experience for my daughter and Dinushika was very good with kids. It was absolutely value for money. Next time will be definitely a longer stay!
Definitely worth a 5/5! An absolute relaxing stay at the Shangri La hotel , Hambantota . Was there only for a few days but had to extend the stay as it was all round superb . Friendliest staff we’ve met so far and made the stay feel very homely and comfortable . Ranjith and Nishan arranged all our food and we were able to customize our meals with reguards to allergies and intolerances . A big thanks to them . The Housekeeping team at the hotel also did a splendid job and keeping the rooms clean and sanitized . I would definitely give Anjula from house keeping a big 5 star rating as well , as he was so friendly and helpful . Even Geeth from the entertainment section was very friendly and organized special activities for us !
SUPERB CUSTOMER SERVICE!
HIGHLY RECOMMEND this resort, not only because of all it has to offer but the staff there goes out of the way to make your stay as comfortable as possible, exceeding all expectations! Housing was very detail-oriented! Pushpe, Anuja and Smith took care of our room during our stay. Our bed was nicely decorated with Happy Anniversary and Good Bye messages that were spelled out with colorful flowers. Thank you, guys, it was very touching. Nandana, Chathuranga and Rusiru were part of a dining/serving team. Presentation and quality of food was fantastic! I really enjoyed Tom Yum Talay, Thai soup! We ate at the restaurant for lunch and dinner, for breakfast we ordered room service. Highly satisfied with every meal! Front Desk staff, Kumara and Tuan were very friendly and helpful. There was an individual who made an extra effort to make our stay extra pleasant: Jeevan Kumara. It was a lot of 'here and there' details that he constantly kept taking care of for us. He arranged a drawing of elephants for us as a gift to remember our stay. It was our 25th Anniversary Celebration and my husband chose this hotel for its elephants theme. To have that drawing for our memories was incredibly special for me. Thank you, Jeevan, for your thoughtfulness! Resort had set up a private dinner for us by the beach, right by the ocean. Set up, decorations, service, food, details, atmosphere, umbiance - all superb! We had an incredible and unforgettable time at this resort and we would definitely stay there again if we'll ever be in the are again. We felt very safe with security and Covid protocols. Thank you, Shangri-La, Hambantota, for your love and care! 🇺🇸♥️🇱🇰
Great golf, great for families
Whilst the facilities were limited, as expected, the staff did everything humanly possible to ensure our stay was a good one. From the 'nothing's too much trouble' Navod at the front desk to the wonderful staff in the only open restaurant, our every need was catered for. And of course not forgetting the lovely girls in the golf pro shop and the ever patient caddy, Amila. Bravo guys, I know how hard it is as the moment but you kept your professionalism throughout. I salute you
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