Ask us a question

We are more than happy to pass a request to your hotel for a particular room number or location at the property if this room number or location is within the category of room that you have booked with Kuoni. All special requests are subject to availability and Kuoni cannot guarantee that your request will be accommodated.

If we are informed that your requested room location or number does not fall into the room category you have booked we will contact you to make you aware and offer you the option, subject to availability and relevant costs, of changing the category of room that you have booked.