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Last 5 reviews
Fantastic Hotel in Dubai, Sheikh Zayed Road
The Conrad Dubai is a fantastic Hotel in Down Town Dubai located at Sheikh Zayed Road with marvelous views either direction Sea Side or towards the Skyline along Sheikh Zayed Road. Close to the International Exhibition Center, easily reachable from the airport as well as by Dubai Metro which has a station (World Trade Center) in front of the hotel, thus the hotel has very easy access to all top attractions of Dubai within minutes. The Top Hilton Group Hotel has an excellent service, the front office and all departments belonging to are managed extraordinary well, the Ballarò Restaurant on level 6 with their very friendly and kind staff is superb in terms of service and food variation and of course quality. The fully equipped spacious rooms have a great view. The outside pool area is like an oasis in the city with lots of sun beds, very nice tropical garden, a large pool (heated in winter/cooled in summer) with a waterfall and a very nice restaurant. The large gym is fully equipped, famous Conrad Spa available. We have been several times in the Conrad Dubai over the past three months and have been taken care of as status customers of Hilton more than extremely well. The Executive Lounge which is located on 24th floor is re-opened again since some weeks and serves during Happy Hours very tasty special Canapé Boxes and Drinks. During this special COVID time Conrad Dubai handles safety and security best among all other hotels we have been staying for the past three months. We definitely will spend more time in the Conrad Hotel which is a perfectly location for Business as well Leisure.
Again a very pleasant stay in current circumstances
Arrival Our arrival at the hotel was the same experience we had on out previous visit several years before. That being a fantastic welcome by the staff outside the hotel, with a prompt service into the hotel and luggage being offloaded. At the reception, we were met by Fareed, who quickly acknowledge the Hilton status membership and offered a warm welcome and an upgrade to a Sea view room. This was a pleasant surprise. All COVID measures were explained and we were quickly checked-in and luggage sent up to our room. Room The room as expected was bright and spacious. All facilities that you would expect from a Conrad Hotel were present. We had a few niggly issues on the first few days, those being the Desk Lamp wasn't working, the TV failed to show any channels and also the 110/230v shaver point was completely dead and not working and finally the AC unit was working correctly. I have to say all were resolved fairly quickly and satisfactorily. The amenities were replaced daily, and the beds made at any hour we requested. The cleaning personnel followed all the rules and would only clean the room if we were out or leaving. This is really good to see that they are keeping the residents and themselves safe at all times. Pool The pool area was fantastic and also kudos to the life guards who after two days of seeing us knew our requirements and favoured location and would prepare the cabana as soon as they saw us so that it s ready on our arrival. Unfortunately I didn't get their names to call them out. Breakfast This was probably the area that we had issues with the most during our 2 week stay at the Conrad. We have a very strict religious diet that doesn't allow meats/fish/eggs or any allium allergy items to be consumed. The staff at the front desk upon arrival (Nitin) was very helpful seating us and on the first day introducing the Chef who would show us what Items were edible based on our diet. Following days we were met by the other Chef Hussain, who made us a dish from the main kitchen that was edible as the items on hot food were unsuitable. On the third day we were introduced accidently to the bakery chef (Kamlesh). He has to be one of the outstanding members of staff at the Conrad. He prepared dishes separately every day for us and even made a same fruit cake for our daughter on her birthday (22/12). He deserves all the praise and more.. We are truly humbled to have met him and the service he provided for us for the entire stay. He was so upset that we had not told him about our daughters birthday and that he would have made us an eggless cake. The issue we had with the food was that the salad counter was persistently being contaminated by the restaurant staff, they would handle fish with their gloves and the utensils and then using the same hands/utensils handle fresh salad. For anyone with a Seafood allergy or religious dietary requirements this would have major issues. On several occasions we saw this happen and reported this to Nitin who had the staff change their gloves and be told not to do this. But alas, Kamlesh to the rescue again, he would prepare a fresh salad and provide non-contaminated breads after day 5 so that we could keep our dietary requirements. This does mean others with allergies cold be suffering without knowing. Concierge The concierge were fantastic in both our arrival and departure and were promptly available wen called upon. Very friendly and approachable. Departure Our departure was sad as we had made great friends in the staff in the different departments. Our daughter had seen many children come and leave the hotel who were on shorter trips and has fond memories of the trip and the Hotel. She loved the Pool as it was warm and not packed with guests. Overall A great trip with great memories... Everyone one of the staff i've mentioned really stood out and their level of service is commendable. I hope they are around on our next trip so that we see the same smiling and ever-ready to help faces!
Conrad Dubai starts with amazing location, continues with great staff and the fact, that subway is directly in front of the hotel ! and finishes with nice garden, pool and very good choices of food. Couple of restaurants, concierge and very well equipped rooms with stunning Dubai skyline views. Particulary from higher floors. Thanks to Mina from executive lounge for super above-standart care, when she paid from her own pocket pills for headache and had it delivered to the lounge for us ! Also lounge is the only thing to question, because during covid times the service was significantly reduced for no reason, because people still could enter and use the area, but food and drinks were just a fraction of normal situation.
Heated pool, exec lounge
We really loved the Conrad. The Exec Lounge is brilliant (even with streamlined service during covid times), we had a great view from the room, staff were great, there is a delicious Korean fried chicken sports bar onsite, and most importantly, I was so impressed with the pool. It was gloriously heated to 31 degrees C and set amongst a lovely lounge-y garden. Divine for winter relaxation. I didn’t expect much from the pool because I think of this as more of a business hotel but I really loved it. One of my favorite pools I’ve been to. Could swim there in the evening in December. Note one side of the pool is warmer than the other. Go to the bubbly lap pool part.
Lovely staff during our Christmas and New Year stay
This hotel has a good location on Sheikh Zayed Road with a metro station right outside. The rooms are nice and spacious with lots of amenities and the pool area is lovely (you wouldn't know you were on the 6th floor next to a busy road as it is very quiet) The breakfast buffet at Ballaro restaurant is amazing with plenty of options for everyone. Overall the staff are great, especially Brajesh from breakfast who was incredibly helpful and friendly to us every morning despite being very busy!
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