What to expect
- Sleep Quality
Last 5 reviews
Excellent location and lovely pool
The Conrad is in a great location for easy access to everywhere you will want to get to in Dubai. It has a wonderful mix of accessibility and luxury for a Dubai city break. The pool area is one of the best I have seen for a Dubai city hotel - you could easily stay out here for the whole day and catch some rays. We are Gold Hilton honours members so were treated to free breakfast at the property as well as executive lounge access. The selection at both were wonderful and boasted everything you would expect from the Conrad brand. The small details from the staff were very much appreciated including a birthday cake for me and some wonderful chocolate covered strawberries! There was excellent choice on the room service menu and the view from the room was so lovely that one night we stayed in and had dinner in our room. High standards and fantastic service as expected from the Conrad brand
Awful Customer Service
So i went there it was just a meeting with colleagues, 1st time ever to their property unsure of their treatment and hospitality but ofcourse we all heard its stunning hotel in the heart of dubai. i gave my car to Valet and asked them if my company had free parking. they said yes 3 hours so i went to receptionist and asked where is business center they said block behind their main building. i came back from building and asked for my car, Abdul said, come ! so he scanned my valet and stated you gotta pay for valet which is way too expensive if you park in paid parking. i asked to see any senior so i could tell them we have free parking so Avinash, concierge manager only if you spend certain amount in the hotel and pointed me or you should read the ticket when you get it. we advertise it everywhere on the boards and on tickets. your company should have informed you about this rule as well. this is how to answer with straight face. i asked him can i meet your manager to explain and he said i am most senior manager available right now. i said Mate i will write about it on trip advisor and he said ''Listen ! dont threat me '' and asked his colleague you have his company details ? i was stunt to see wow they are being extremely hospitable and helpful. their tone and politeness is just astonishing. i asked them about whole miscommunication so they made me realize i had to read the terms and conditions of walking into their property. unhappy with their staff attitude and absolutely happy i will never walk into this property to humiliate myself and waste time talking to their staff. Person they should learn some manner to talk to others .I paid for parking and walked away with so much on my mind. Thank you Team Conrod you guys are beyond expectations but this treatment is unexpected. Kadus to you !!!
Up there with the best!
The hotel was a short 10 minute ride from the Airport- but is far enough where you can escape the noise of jet engines. The entrance to the hotel is what you would expect from a grand hotel. Very large and plush. Staff are on standby to assist with luggage etc. The foyer was sensational, check in was smooth and speedy. I stayed on the 46th floor with a great view. The room was excellent. Very spacious and clean. The bathroom was clean and posh. We had a bathtub, a large rainfall shower area and separate toilet area. The room had a nespresso machine with complimentary pods which was a nice touch. The room also has a easy to use multi purpose room control unit which allows a user to control the black out curtains, ambient lighting etc. The Breakfast was amazing, and the service was top notch. They really do go out of their way to make the guest happy. Fresh juices/smoothies available on order with a wide selection of international cuisines. The breakfast area sits near the pool area which i must say is beautiful escape from the hustle and bustle of Dubai. The pool is temperature controlled. The spa area- which is complimentary for guests, includes a sauna, steam and a large jacuzzi area. There were 3 adults in my room, a fold out bed is provided but feels small if you are over 6ft. However i will say the fold out bed has a good mattress. Over all great value for money.
Excellent Hotel opp World Trade Centre
Very Good/Top hotel with all expected faciliities of a Hilton but minor drawbacks. I should have been offered half board package rather than executive lounge package, Half Board far better than "slightly restrictive seeming" Executive lounge access package. Nothing good is cheap anywhere worldwide. Good hotel with usual Hilton facilities; Spa/ Pool/etc. Excellent spot next to Metro ; 50mtrs or less. Many restaurants within 10/15mins walking. Or Take low cost Metro
Dubai Secret Garden
I had a chance to stay at Conrad Dubai earlier in March 2020. Hotel benefits with great location to access key sites in Dubai, however it is more business location that leisure. I enjoyed it as we were visiting key locations on a daily basis and therefore we had an easy access everywhere. Style of the hotel is grand as most of the things in Dubai, however some features are dated yet well maintained. The most amazing feature is their outdoor swimming pool. Its a secret garden, wonderful for relaxing and enjoying few drinks. They have a pool bar open throughout the day, although some dishes were great, I found their menu rather boring and very expensive. Not many healthy options were available, however service at the pool bar was brilliant. Especially Esma, Turkish girl from Bliss 6 she was a sweetheart. Very nice, guest oriented and service minded however also really personal, she always made sure to welcome us back and thank us for the visit and had a small chat with us. We wish her all the best and hopefully we will come back to Conrad and catch up with Esma. Otherwise, we really loved well appointed bedrooms and very nice housekeeping service, always on time and very detailed. Thank you Conrad, we had an amazing time and we hope to come back soon. Also, we would like to thank Front Office team for extending late check out to us on a complimentary basis, as this made it easier for us before late night flight.
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