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Last 5 reviews
Atlantis, The Palm
Want a new amazing place to relax and chill with your kids having fun all around you without being worried? If your answer is yes, then you ought to visit Atlantis, The Palm, Dubai. My family and I went to spend Eid-Al-Fitr there in June 2019, and stayed for a weak, which was not like any weak we've spent before even in Jumairah. After being offered a refreshing welcome drink, and taken to our luxurious sweet with our luggage, a guide gave us extra information about the lounge and different buffets in which we can dine until 10:00pm. He didn't stop there, as he provided us with more info about the different sized pools, and the world's most famous waterpark and aquarium. To our surprize, there was also a souq from which you can buy photos of you andd your family in the waterpark, or any other antiques you wish to get that would remind you of that enchanting place. In my opinion, this hotel hasn't missed a beat. Everything was available whenever we needed it. Yes it was a bit crowded, but it was definitely worth it! The food was delicious it could melt your senses, and the waterpark had very interesting rides that suit all ages. Not wanting to mention the souq which had many food trucks serving all different kinds of fast food, and the under-the-sea themed shops. Overall, it was a miraculous experience. Yes it was expensive, but it deserved every single penny spent on it, as I'm sure it could not be repeated else where.
A Fantastic Resort, if only at a different time.....
We had been looking forward to our visit at this huge fabulous resort with its waterpark and aquarium. I know covid-19 pandemic and shutdown order by the Emirates authorities was beyond the hotels control, but I would have expected some communication ahead of arrival to explain the situation and possibly some refund for the reduced amenities. For example day visitors have to pay approximately £50 a day for use of the waterpark. I hope the hotel will understand our disappointment felt within the review as travelling such a long way to enjoy a short break without the use and experience of the Waterpark. That said The Atlantis is an awesome modern luxurious hotel with everything on site you could need to enjoy a short break (if it was fully operational). Aquarium view from the access routes in the Eastern tower was amazing itself. The bedroom was really spacious, open plan, clean and had a great sea view, in keeping with the experience. Staff were always helpful and friendly throughout our stay. Food was excellent. In all we did have a very quiet and relaxing stay at the Atlantis, although not by choice.
Lovely hotel, friendly staff & great views!
Me and my two best friends stayed here between 3rd - 11th of March and loved it. My two best friends have stayed here before, but now I understand why they wanted me to go. All the staff are friendly and the hotel is lovely and modern. The aquarium is amazing which you can visit daily & the waterpark is good to. Our flight landed in the morning of Dubai, but luckily our room was ready as soon as we checked in. The room was really big, clean and had great views! The only downfall was the air con, it wasn’t very good in our room resulting in our room being very warm 24/7, the hotel can be a bit hit and miss when it comes to being helpful, as it resulted in me going down to reception on the 3rd night for them to eventually solve the situation. The beach was really nice and the food on the beach was nice to. We ordered food to be delivered to the hotel alot as it was cheaper, but the food we did have at the hotel was really nice. The drinks at the lobby bar was really nice, as it was quiet and relaxing. My two friends loved the passionfruit mojitos. We loved the x-bar at night it was very chilled and relaxing atmosphere, the snacks and shisha in there were really nice. Just a shame most nights it was closed, which we don’t understand why. I would definitely recommend this hotel and would return again in the future.
Customer service fail
My family and I put down $3000+ to stay here in June. Emirates canceled our flight due to COVID. We lirterally have no way to get to Dubai, through no fault of our own. Rather than seeking to work with us, we were told that we would not be getting any of our money back if we canceled. I would look elsewhere before you book here.
Atlantis stay was 1 side and whole Dubai was 1 side can't compare both
I liked the environment of Atlantis hotel.our mood was already off coz all sightseens were closed due to covid-19.but after entering Atlantis your staff members kindness and your helping nature made our mood
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