Guest reviews The Palace, Sun City

by Fivestarcamper

Lovely stay, hope to be back soon

Check-in: always a pleasure, with welcome drinks and familiar friendly faces. Room: the rooms are being refurbished and properly this time - no skimping on the class. It was good to stay in one of the new pool view rooms again. After check-in, there is a certain standard to be adhered to in a hotel like this, the TV should be on, low volume, showing the hotel channels, with the room lights on, and aircon. Unfortunately, the room was silent and with no light. Stay: private functions should not take precedence over the comfort of guests. At 10’ish, a call had to be made to the duty manager to sort out overbearingly loud music. Thankfully, it was handled quite efficiently and fast. Food and beverage: Food was great at both the breakfast and dinner buffets and The Grill Room. The Sun International complimentary wine and snacks in the room are always enjoyable. Check-out: always sorry to leave such a great hotel and superb staff. But…was a bit taken aback by reception sending a porter before official check-out. Do you not want us to stay a bit longer?

by EdgeoftheSand London, United Kingdom

A truly indulgent and luxurious place to stay!

We (a family of 4) have just returned from a truly wonderful 4 night stay at The Palace where we were treated like Kings and Queens. We got to stay in one of the newly refurbished rooms and it was absolutely beautiful, with the most comfortable bed I've ever slept in. We felt very spoilt with coffee pods, wine, gowns and slippers and lovely hand soaps and lotions. The staff were excellent and so attentive, from the porters to the check-in desk to the housekeeping staff, all so friendly and helpful. The food was truly sensational with everything you can ever wish for at the breakfast buffet - it was so nice to see a number of the chefs doing floor walks and chatting with guests and the pianist was brilliant too, what a lovely touch to have live music. We spent our days at the pool having massages or at the Valley of the Waves in the glorious sunshine, we also really enjoyed a trip through the maze for some draft beer. I can't recommend this hotel enough, we are seasoned travellers and this is now our all-time favourite place to stay - we can't wait to be back!

by Kieraaa777

Beautiful place beautiful breakfast music

Stunning place to stay, Roberts piano playing at breakfast was phenomenal and created a beautiful vibe ! He has a charming personality and was lovely to talk to. Would definitely recommend staying here.

by Soomayaibrahim786 Sun City, South Africa

A Muslim fed pork after asking for meals to be prepared for fasting in Ramadan!

As a Muslim requesting breakfast in Ramadan I was fed pork by the chef at the palace ! After filling out in detail what I requested. This is the highest level of disrespect. I was not even given replacement food! Nor was the pork even collected!

by Chartrip12

Thank you Robert

Robert on the piano at breakfast was a superstar and let my son play too which was very kind! Thank you Staff overall were lovely and the hotel is stunning. Breakfast amazing!!! Only criticism is no gym and no spa on site is a real shame.