What to expect
- Sleep Quality
Last 5 reviews
Ideal hotel for family and golf
The hotel was friendly, clean and spacious. We had a suite for a family of 4 plus 2 yr old and it was perfect. For the golfer the course and practice facilities are 50 m away. Shuttle bus ran into the Marina at Vilamoura 1/2 hourly in the evening, but it was only a 20 minute walk in. We will return.
Clean and beautiful hotel but not 5 stars
Because reception staff weren't too good at providing information for the local area. Simple things like local bus information and local attractions they couldn't provide. The hotel shuttle bus staff were really amazing and far more helpful than the reception.
A few small pleasures missing from this Hilton
We visit a lot of Hilton’s all round the world and find a generally consistent standard. I know it’s out of season and Coronavirus is round the corner but what let this one down is no pool service. OK the bar round the pool was closed but even the bar staff in the main bar didn’t bother to walk out and give a pool drinks service. Also, dogs allowed in the rooms?? OK until they start yapping or as one did, cocked a leg in the lift.
Probably the best service I have ever got from a Hilton. The lady who checked us in was fantastic (I forgot her name but she wore braces). She took time to give us information and really made us feel welcome. We got a very nice upgrade to a suite as Gold members!
My family and I have visited 3 times but we will not be going back after our stay last October. This is because, when my wife and I went to eat in Cilanto, the maître d' would only give a menu to my wife. When we asked for a menu for me, he said he thought my wife would be choosing my food for me because I'm in a wheelchair! I complained to hotel manager who promised me I'd get an apology but none was forthcoming. Meanwhile we were served a dry goats cheese salad and a disgusting mushroom pasta which was mostly carrots! Upon leaving, I made it clear I would not go without an apology and eventually got a begrudging one. I have never encountered such arrogance and ignorance. We were very upset and it ruined the holiday. We will never go back.
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