Guest reviews Hilton Vilamoura As Cascatas Golf Resort & Spa

by TrevB56 Camberley, United Kingdom

Excellent hotel all round

We were greeted at reception by Raquel who explained how everything worked perfectly. I was also pleased that she apologised that we could not be upgraded as all the better rooms were booked. Since the NEW Hilton policy on upgrades this the first Hilton we have stayed in that acknowledged the fact that they should upgrade Diamond members if possible. I had checked already and knew that we were not going to get one. The 1 bed apartment was excellent. All through the hotel the staff were attentive and friendly and efficient....especially Carlos and Luis at breakfast. All the facilities were kept well and the 7Spa was definitely worth the2 visits we made. Overall an excellent vacation.

by Adowell Georgetown, Texas

Excellent Get-Away Resort

We spent two nights at the Hilton Vilamoura and would have loved to stay longer. We used the two days to recoup and relax during a 24 day trip through Portugal, we didn't leave the property once. The staff was extremely pleasant and helpful, especially the bar and breakfast staff. We ate dinner both nights in the bar area as we wanted a more relaxed vibe and not to need a reservation as the main restaurant required. We loved the upper adult pool, there were plenty of comfy lounges in a quiet setting. During our stay there was no pool bar/food service, but the bartenders were happy to make us a sangria pitcher that we could take poolside. As Diamond members we were upgraded to a suite and it was lovely. There was a large conference going on during our stay but the hotel and grounds never seemed overrun with people. The front desk arranged for a transfer service to take us to the Faro train station when we departed. Would love to stay here again.

by CliveHrll Belfast, United Kingdom

Best Staff in The World!! Not Even Kidding!!

If your are considering a Luxury Hotel on the Algarve, Do not go anywhere else but here. This was my eighth visit and its the only place I hate leaving. When we arrived at the hotel, late in the evening, they could not find my reservation, this however was because I had used a third party (Travel Republic). As my wife started to panic the lovely girl on reception (wish I had got her name) assured us over and over that it was not our problem and they would sort it out on our behalf, and because of the slight inconvenience she upgraded us to a pool view room. As we got to the room I remarked that lesser hotels would have chased us as essentially it wasn't their problem. Not here, best receptionist I have ever encountered, the epitome of professionalism and a credit to the Hilton brand. The room was spotless, comfortable with all mod cons and a terrace with a view you would never tire of. 10 out of 10. So we headed to Rubi Bar in the lobby and had the most amazing meal and a few nightcaps. We were so impressed we found ourselves in there on a regular basis. Now it has been over two years since my previous visit, (Thanks Covid) however whilst I was sitting at the bar, enjoying one of their world class cocktails, when the Bar Manager piped up "I remember you, you were here before". Well in that moment I had met Arthur. He told me had progressed through the ranks to his current high role. He had remembered me from when he worked around the pool years before. That in itself is extraordinary as I don't exactly stand out in a crowd, not to mention the extra Covid weight. Well if I thought the reception staff were outstanding the staff in Rubi Bar, no matter what time of day, were so friendly, knowledgeable and professional it was impressive. The Cocktails that they have engineered themselves are genuinely the best I have ever tasted, and I have tasted a few. World Class and I don't say that lightly. I know folk say the staff should be nice because it is their job, however at Hilton Vilamoura I can see a genuine, professional and happy workforce. That also is not just the front of house guys, bump into a cleaner, maid, maintenance guy and you will see happy people smiling back and engaging. As I said at the start, do not go anywhere else on The Algarve, I won't.

by Jane S Falkirk, United Kingdom

Short notice cancellation

We booked a 1 week half board holiday in September 2021, to go out on 20th May - next Friday. Got a phone call at lunchtime today, 12th May, 8 days before we were due to go telling us that the hotel had cancelled our booking due to being “overbooked”! Surely last September when they took our booking, this would’ve been evident, not 8 days before! We will NEVER book a Hilton hotel again anywhere in the world. Fortunately our travel agent has managed to get us booked into another 5* hotel in Vilamoura. No consideration by the hotel that airport parking, flights etc., had obviously been booked. It may be that the price we got this holiday at in September was a bit less expensive than it is now due to the current fuel prices! We’ll never know! I gave it one star as I had to, but realistically it would’ve been zero star rating!

by Sunshine724807

Superb Holiday

From the time we arrived we had excellent service. There receptionist was very helpful and as we arrived before check in we were allowed to store the luggage and made our way to the bar for a lovely drink. Our room was beautiful and overlooking one of the swimming pools. The bed comfortable and the room was cleaned daily. We made use of the free shuttle to the Marina as it was a little far to walk and maybe it would be nice if the last one was a little later. Jet 2 did not have a rep calling at the hotel which was a shame as we would have booked an excursion if possible, but it was a fantastic holiday and up to the standards of the Hilton chain.