Guest reviews Sarova Whitesands Beach Resort & Spa

by EdObonyo

Serene and Refreshing

A very quiet and serene environment right at the beach, with a choice of sea facing rooms which I’d highly recommend for a better experience,good food and helpful staff They have very well planned varieties of kids activities that can keep them occupied the whole day. Several swimming pools for those who values some privacy and finally a great fun team led by Brian...we had soo much fun playing water volleyball.

by conorc123 Wellington, Wellington, New Zealand

The death of tourism

Where to start. Over priced greasy food. We arrived late and my wife asked for a small glass of milk to be brought to the room for our tired and cranky 2 year old son. The guy there was trying to charge her 1100 shilling, 100 for the milk, 1000 for delivery. There are now twice as many staff as customers, and they fail miserably to look after you properly. Oh, did I mention our room smelled bad. Our room smelled bad...like it had been cleaned with dirty water a week before. I know hotels are going through a rough time and certainly some of the staff where very helpful, but if you charge a lot for accomodation people expect good service...tourism has a long way to fall..I fear these are the first signs.

by emie422 Karen, Kenya

Always good to be home

Sarova has always been my 2nd home for 16years excellent customer service classy and on point its an out of the world jewel in mombasa...I have sampled many hotels in mombasa but none compares to sarova... Unfortunately my vacation was cut short following the presidents directive of the lockdown but as always I shall be back ...highly recommended and very family friendly 👌

by J2587GNangelak

The best Holiday ever

We had the best experience..the hospitality is out of this world wow!.Thanks to the kids ozone department especially Swabrina she has a heart of gold..She took care of our kids.Thanks so much..we will visit again.

by Dubaifreelancer Dubai, United Arab Emirates

Refreshing Getaway

Just landed in the country and my first lunch was at Lido Restaurant just beside the beach. Special thanks to Claire for her warm welcome and service beyond expectations and with this we will definitely return. Keep up the good work.