Guest reviews Sarova Whitesands Beach Resort & Spa

by Kocambi

Amazing time

We expected excelent time but we were surprised by turbo excelent Service!! From very begining we felt special and very high quality Service was surprising US every single Day. There was nothing that diatrurb for whole week and trully, i was traveling a lot in my life but such Service i have never expect. Beautiful and clean rooms, food: uncredibly tasty and yummi. Bar cocos and lido: BIG wooow! I can recomend to everyone!!! Thanks to all amazing Staff! Thanks for amazing holiday!!!

by KeysTT

FABULOUS! Exceptional customer service

10 nights finished in a flash. Sea view room, we woke up every morning facing white sandy beach. The security is in every corner but not intimidating, they are also guests aware. Several restaurants and cocktail bars in and around this magnificent private complex with so much to chose from and wonderful staff yu wont need to leave the resort not to mention the white sand beach and water sports. However a short drive out to Nyali golf course - golfers check this out! Short drive to Mombasa town- worth visiting OLD TOWN / a section of Mombasa next to FORT JESUS unspoilt and protected with SWAHILI houses. The food at the hotel including breakfast is so good with plenty to choose from prepared by among the best chefs in Kenya.

by paultC2197ZC

Great resort on beautiful beach

High standard hotel with lush well kept gardens. 3rd floor seaview room excellent. Maintainance is high, the whole place is top notch. This is way above your average kenyan beach hotel. Staff are as expected excellent, special mention to Catherine the chef who makes the best pancakes in Kenya with a smile, John in the restaurant, Michael at the beach bar and especially Douglas the askari who is so genuinely friendly and helpful he deserves a more customer focused role. My only gripe is the sunbeds are not the high quality the rest of the hotel is!

by ndiwan Greater London, United Kingdom

Popular hotel.......but why?

This hotel has been around for a long time and it shows. We had booked, with confirmation three sea facing rooms, together if possible. We were given three rooms all in different areas of the hotel only one sea facing!! not a great start to the holiday. after three/four days and nearly four hours (altogether) in discussions at the front desk the person in charge managed to get three sea facing rooms (reluctantly). The hotel is dated, the bathrooms are especially in need of attention. The air conditioning also leaked onto a pram and a bag full of clothes, some of which the hotel cleaned for us for free but tried to charge for this at check out, hmmmm The staff at this site were all friendly and professional. The staff also played with our kids, and also did a birthday party for our three year old. The food here was acceptable, not bad for buffet type food, we did not use the a la carte ( located a bit too far away when you have small children). The beach is nice but a little bit 'dirty' from the seaweed (much cleaner beaches on south coast) and too many beachboys and some girls that can constantly pester, no beachboys etc on south coast, as far as I could tell. Coco bar is a small venue with not enough seating so get there early, they have an old dart board, pool table and a dance floor... thats it. pools are nice and well located, not bad for small kids. pool food was not great for the price. food ordering/delivery service is not that great although the manager Kevin tried to make up for the poor service.

by 497rufusm

Holiday treat

Kudos Management, the idea to introduce snacks and refreshments through out the day was owe some , and perfectly done for any guest category. But need to improve on entertainment and recycling of artist during the festive season. We had to retire for the night earlier than expected I didn’t like the 24th entertainment though the dinner was SUPER We will be back soon as always I appreciate in particular Jane Kiragu she really was available and swift when we needed assistance. Not forgetting Consolata in reservations and Margaret at Cocos you guys 👍🏼 Polish up entertainment .....