Guest reviews Sarova Whitesands Beach Resort & Spa

by ManishMax Nairobi, Kenya

Confused

I had heard a lot about Whitesands as best in Mombasa esp food variety n taste. I was disappointed by food, the cuisine was very basic, not to a international hotel standard e.g Breakfast, no bread section (Frrnch bread , wholemeal), no cold meats or nuts or cheeses section. Dinner was simple blend, not even one day were my taste buds wowed. The restaurant were you pay had good food. Rooms are average in terms for deco n feel compared to many I have been. Drinks are expensive, especially water outside room costs 250 to 360 per bottle, really!, transport from airport is NOT complementary, I feel hospitality starts on arrival. Staff were very good I confirm, but by all means I had to go out and chk if I am actually at Whitesands! Especially food

by harryg935 Lavington, Kenya

Excellent

I have stayed at Sarova Whitesands beach Resort and Spa on many occasions and have always had a satisfying experience. As well as expecting the usual high standards that are the norm in any Sarova location I always scrutinise the security measures as that is my field. On arrival I was greeted by a member of the seucurity team and the location name was mentioned. I was given clear instructions regarding the entry procedure, we had our hands sanitised and our temperatures were taken, along side this the normal security searches were adhered to. A second phase security measure was applied prior to entering the resorts main reception, all bags sanitised and scanned.

by eebyardie Toronto, Canada

Beach home away from hustle and bustle

Over the years, Whitesands has always been a favorite hotel of mine - although I have not stayed there in a few years. I returned for a visit a few weeks ago. The welcome, hospitality, and a general sense of helpfulness were palatable. I was greeted at the gate (the first entrance) with a through COVID-19 protocol: my temperature was checked; my name and phone number recorded; my hands sanitized. At the entrance to the hotel, my bags were sanitized before being x-rayed. Through the hotel at strategic points, there are sanitizers. On walls, floors, pathways - everywhere there are reminders to keep social distancing. The seatings in the restaurant have been arranged to embrace social distance. Before being seated, you are directed to a wash hand station. It is not negotiable. You are required to wear a mask and all employees throughout the hotel and on the grounds of the hotel are masked. Thanks to Covid-19 buffets have been scrapped. Meals are served from the kitchen to your table based on your selection from a set menu. On reflection, I felt very safe.

by Maya E

Refund

We stayed at Sarova with my family a few times and even booked it for my parents and it was such a lovely experience. The staff at the floor are amazing and so helpful. BUT We booked it again but due to the pandemic we decided to cancel and we have seen a completely different side to them, especially the Finance department. It’s so sad that after we cancelled our booking for this December almost 2 months ago because we have young children and didn’t want to put them at risk. You financial staff are just ignorant and not replying back and sorting out the refund even till now. My husband is soo fed up and annoyed that a 5star hotel cannot resolved such a small issue. This was our last option. Sarova..... am trying to keep my kids safe, cancelling the trip was the last we wanted to do but you have refused to refund us the money. I have never been this disappointed.

by Ndungwa Seattle, Washington

Guest

My family doesn’t care for large crowds so this was the best time to vacation at our favorite hotel Sarova in Mombasa. The place is spectacular. We arrived a bit late but the reception was great. Our porter Kenyatta was very kind and assisted us into our room. Our 5 day stay was just marvelous. Nice clean rooms. The food never disappoints. Our son on special diet always found something in the menu he could eat. He was always accommodated by the kitchen staff. Anything we requested was made available for him. A big Thank You to the waiters, Daniel, Winfred, Kevin and their manager Nasryl for providing a comfortable mealtime experience. The Covid Protocals were on point. Hand washing is a must. Masks are a must. Sitting and dining areas always sanitized. This made us feel safe. Not to mention Lido💕. Our fav hangout. Such a great ambience! I would recommend this hotel 💯. It’s a true ⭐️⭐️⭐️⭐️⭐️.