What to expect
- Sleep Quality
Last 5 reviews
2 nights at Mara Triangle - indeed upside potential
The location is wonderful - fantastic view. But once we compare this location to the others we stayed - it was just average. Food and service could be improved even in COVID-times. Staff was not very attentive although there were just a handful of guests. No fresh fruit juices were served. Asking for a hair dryer which could not be found in the room I was asked to pick it up at reception. For the money we paid we expected more.
From the location of the hotel perched on a hill overlooking the Plains of the Mara. Great service by staffs from all departments. Their menu and food is on top notch. I would highly recommend any traveler who's planning to have the best experience of the Maasai Mara. My no one safari lodge.
We had a spectacular Christmas holiday at Mara Serena. The hotel is strategically perched atop a hill with breathtaking views of the park all around. Words cannot describe how incredible this place is. Staff here are amazing with warm smiley faces all around. They go out of their way to spoil you rotten. Travelled with little kids and didn't even lift a finger because they anticipate all your needs before you even know it and go above and beyond to meet them. The rooms are spotlessly clean with comfortable beds and spectacular views at your disposal from the balcony. Water is provided in glass bottles - no plastics, which is a nod to the environment. Some reviews here have mentioned difficult stair access which I actually didn't find too bad. Just a few steps here and there and it really wasn't steep at all. The food was finger licking delicious, bursting with flavor and freshness. What struck me the most was the abundance - it never ever ran out. The chefs swiftly shuffle back and forth from the kitchens to ensure this. We got to meet Moses and Jackson who took exceptional care of us during meal times. By the end of day one they knew exactly what we needed without us ever asking during the entire course of our stay. I found that personal touch mind blowing! They were so warm and kind. Jackson noticed my little one's love for oranges and ensured that she got orange juice for all her meals (orange juice wasn't even in the menu!) Edwin was also very friendly and accommodating, providing for our needs any time whenever. Daniel and David were also very kind to us. Be sure to try their hippo breakfast - great view with amazing food and a relaxing atmosphere where hippos and crocodiles play in the river within reach. Game drives here are superb. You will be able to spot most of the game without too much trouble. The hotel can organize this for you as well. We were also treated to a Maasai experience with fresh barbequed meat in the bush. This was great fun! Special thanks to the lodge manager - Chege. He was simply amazing, checking on us regularly and ensuring that we wanted for nothing. He was very accommodating and warm, with the highest level of professionalism I have ever seen. This is a direct attestation to his staff - after all, a team is a reflection of its leader.
This was our first time in the Mara and the experience was superb from the beginning to the end. The staff were extremely helpful and the children were constantly engaged with various activities. What a memorable stay..
The most magical lodge !
Mara serena is the best place we have ever stayed. We knew it was highly rated when we booked but we didn’t know how amazing it would be. The staff are an absolute credit to the management, they go the extra mile for all their guests to make it the most special memorable experience. We actually got engaged on the star lit dinner which was incredible. We had a private chef and a warrior from the Maasai tribe who guided us to the platform where the starlit dinner took place. Silvia and Derrick were waiting and made us a local cocktail we could have in front of the fire. The dinner was amazing the best we have ever had! It really was the most special evening. Gilbert arranged everything and ensured it ran smoothly and Gilbert and David arranged a bush breakfast the following day as a celebration which was amazing ! Our hippo breakfast I highly recommend, you get greeted with a glass of champagne and have the most amazing breakfast overlooking the hippo pool and crocodiles. The service was exceptional. Our game drives were unreal our guide Paul was incredible his knowledge about the area was amazing, he was always so happy everyday wanting us to see everything. We seen a cheetah with a kill on our first game drive which was so special, we seen lots of lions with kills, buffalos, giraffes, elephants, hippos, zebra, warthogs. We see. The wildebeest migration which was breathtaking to see. Paul knew the answer to every question we had was never in a rush to get back to the lodge and made sure our experience was the best. Paul also took us to the Serengeti border which was Incredible too. We also did the sundowner experience. You can’t beat the African sunsets they really are something special! The choice of drinks and food was fabulous watching over the mara triangle. I can’t quite put into words how special this hotel is to us, they made our engagement so memorable and we really have made friends for life! Derrick, Silvia, Gilbert, Paul, David, Christopher, keven, Agnes, all the bar staff, restaurant staff, cleaners. Every single member of staff is a credit to your hotel and we can’t wait to come back and see you all ! A holiday we will never forget and Kenya will always be so special to us as I left with a fiancé :)
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