What to expect
- Sleep Quality
Last 5 reviews
What amazing people!!!🙏🏼👌🏼
Fantastic hospitality, amazing food, great view of the Mara River crossing and an amazing Bush Breakfast thanks to Executive Chef Juma and his very able team! 🙏🏼🙏🏼🙏🏼👌🏼👌🏼👌🏼 Definitely a must do if one wants to visit the crossing during the migration. And if you feel guilty of the sumptuous buffet spread on offer every day, there is a fully equipped gym with unrivalled views over looking the Mara Savannah! Heaven on earth!
Below Average Customer Service
I was staying with my family for 2 nights and had bad experience with room service, food quality/range and housekeeping (Cockroaches are everywhere). Small room and bathroom size is horrible. The staff in restaurant behalf rudely and you must pay for drinking water.
Mara Serena Safari Lodge
We started our trip from Nairobi and what an early start we had as we had decided to hire a tour van for the road trip. It took us about 6.5hrs to get to our destination and we were greeted by some cheerfully gentlemen and ladies who handled our luggage. A very much needed relief from carrying all the baggage we had. On top of that, we were offered cocktails to go alongside the very hearty welcome we received as we made our way to the reception. We were allowed to lunch even though we arrived just as they were clearing and preparing the dining room for the evening meals. Very nice touch. My wife and i were fortunate enough to have been booked into the Executive Suite and my oh my how breathtaking it was, the room had a lounge area with a television and entertainment unit with unlimited entertainment channels. I mean, we did not even end up figuring out how many channels that unit had on it. The lounge gives way to an elaborate and tastefully set walk-in closet with a huge bathroom that had all the bells and whistles you'd expect in a 7-star hotel in Dubai. The bedroom had a king size bed and very comfortable and setup with a wide view of the Mara River in the distance and the Mara expanse around. Please carry a camera with a good zoom to help try and pick out the expanse of smaller animals that graze around the lodge. This became our home away from home. Our two kids spent their entire time in this room and only went to their standard room to sleep. This room is a must try. The pool was very cold to my liking hence i steered clear though the kids had a ball in it. The Bar is well set with a good view of the surrounding expanse though it seems to be the place i spent most of my evenings on account of the Lodge's talented guitarist, i forget his name. This to me was a very big icing on the cake as he serenades your away, almost like he had the power to erase one's troubles and leaves you relaxed and refreshed. It was on our second day that we had the best privileges and that was when we got an opportunity to share in the company of Mr Mburugu. He strikes one as very calm until he starts telling you all sorts of facts about the wild. He will get you fixated and yearning for more stories. He has a hearty laugh and was very well mannered and i particularly noted that he has a rapport with his staff that would make you think he is Santa Claus. Very warm gentleman this one. Daniel ensured we were well fed and that supplies for our choice beverages were in good and steady supply and flow. He guided us through the bush breakfast with such delicacy that it made us feel very safe even in the glaring eyes of the massive Crocs and hippos that seemed to be putting together a strategy of how they'd get to where we were. Didn’t happen thankfully thanks to Daniel and his team of guys who were well hidden from our sight and provided all round security. Loved the bush breakfast. Finally, my gratitude to Pamela Otieno who ensure our beautiful room remained beautiful and clean during our stay. She has a very pleasing personality that makes one feel at home. The food was fresh and tasty though i kept to what i knew even though they had laid out such an expansive spread of choices. Thank you Mara Serena and see you soon.
Average service and old property.
We visited Mara Serena after staying at another five star property. Firstly, the property is quite old. Second the service is really average for a Serena lodge. Service from the waiters in the restaurant is quite average with the waiters not paying attention to our orders. The lunch buffet and evening menu are very average! Very limited offer of fruits at breakfast on 26th April 2022. The Spa however has very service. Beautifully designed with a great view of the Mara. Wil
Mara Serena Lodge
I had the opportunity to visit the Mara Serena in March as the hospitality industry was rising from the pandemic period. The journey to the lodge from Sekenani gate was a distance but the views were a glimpse of what lay ahead. The occasional sighting of game ranging from Elephants, antelopes and Giraffe was welcome. On arrival at the lodge we were welcomed in true Serena hospitality starting from Joseph who ushered us in and assisted with our bags. After the welcome brief and refreshment we were shown to our rooms and mine was a site to behold with the vast Savannah and Mara river in the distance. The rooms were well kept and the staff friendly, pleasant and always willing to help. My room attendant David was always on hand to assist and facilitated pressing of creased clothes. Meal times were special with Chef Juma and others serving sumptuous meals and notable was the breakfast at the hippo point. Felix, the restaurant manager welcomed guests during mealtimes and the performance by the team during a birthday of a guest on Kenyan night was a sight to behold. The bar service was unmatched with David and Andrew always on hand at whatever time of day and wherever the service was required. I had the chance to meet the Lodge manager, Mr. Mburugu and was impressed by his humility and knowledge of the conservancy. He personally saw our team off and left a memorable mark on our stay at the lodge. I will definitely be visiting again soon.
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