What to expect
- Sleep Quality
Last 5 reviews
A congress hotel
We spent 7 nights in October in this Hilton. We usually love to stay at Hilton hotels, and we are gold members of Hilton fidelity program. The Sorrento Palace Hilton has a beautiful setting in the heights of the city, view from our room was gorgeous; wide , clear and perfectly clean room. However, this hotel is mainly a congress hotel, so that individual clients are neglected: for breakfast they feel lost among huge tables of congress people, in general no special care is given to them ( the personnel is not educated to say “good day” for instance, and watches you in silence when you meet them on the floors and in the lobby). The restaurant and the bar are almost empty, as congress people have their own activities in meeting rooms. The general atmosphere is cold and frozen. And above all, the hotel is 20 minutes away from the center of the city; so either you walk and it is getting rapidly exhausting as the way is hilly, or you take a taxi and each way costs you 20 euros…A courtesy car for individual clients would be a way to attract those. And education given to the staff in order to welcome clients ( and not just stare at them as if they were a nuisance) is obviously a priority.
Surprisingly unfriendly staff but nice location
We had a 5 night stay at Hilton Sorrento Palace but the staff members especially at the front desk were very unfriendly and I felt uncomfortable asking them for anything. This is very surprising at a Hilton Hotel and disappointing as I have been in a few Hiltons previously and never experinced this before.
The hotel is beautiful with great views overlooking Sorrento and Mt Vesuvius in horizon. It is very clean and open. The only complaint would be that only one restaurant was open during our stay and the location seemed a bit far to walk anywhere in the town.
Great Hotel and Views
Wonderful hotel with beautiful grounds, awesome pool area and great bar area. Drinks at night with a gorgeous view, bartender Giuseppe made it perfect. Breakfast was plentiful and delicious. Large room with balcony and view of Vesuvius amazing at night. All amenities included in room. Conference hotel so it can be loud at times in certain areas. It is a bit of walk to the city center, but the views make the walk worthwhile.
Scam pics in app don’t show outdated rooms
Outdated room, which is not in the pics when booking through the Hilton app. The app has only 12 photos and shows the updated rooms. The flooring, bed and bathroom in my King Hill view room were very old!! It’s a scam!!! You also hear everyone walk and talk in the corridors at night. The corridor flooring is tile and you hear all the high heels especially. I had a terrible stay! At checkout I told the guy and all he said was: ‘I’m sorry the hill views rooms are not updated’. I know he can’t do anything about it …. Paid €190 per night and that was waaaaay too much! I started off my vacation with Hilton thinking it won’t be a disappointment, but I was wrong. Couldn’t get out quickly enough after 1 night.
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