Guest reviews Hotel De L’Opera Hanoi - Mgallery

by gavinmg Hanoi, Vietnam

Very disappointed. Not up to Premium Accor Standards.

Positives: Location; The Bed Superb and a Pillow Menu, great bathrobes. Super house cleaning staff... they should be on the reception desk!! Negatives: * Not greeted on arrival and left to carry 2 suitcases, a pram and a baby up the steps. The entrance is on the street with no private area as such. * For Accor Members no special welcome or Accor area at reception. Reception was col, distant, made no attempt to welcome verbally and the process was far too slow (they did however provide a welcome drink and an Accor club Drink invite). I was given NO information about the hotel at all - until I asked... Horrible check in experience. Room: * Excellent Bed. Super comfortable. * 32 Inch TV screen. - A Hotel of this level should NOT be using these days. The back of the control was held together by sticky tape - I would expect this at an Ibis but doubt it is acceptable Accor Premium standard!! * Badly stained curtains separate the bathroom from the bedroom. * Diabolical lighting, constantly dark even with all the lights on! * Opens onto the atrium courtyard, no air and no view. Feels like staying in a box * Old and scuffed cupboards, floor and the child's bed was terribly scratched. * Bathroom sink impractical , room badly planned with shaving mirror in the surface rather than hanging from the wall to use comfortably. heavy chairs and work desk etc. Terrible mural carried onto the ceiling above the bed - a depressing lack of character making the room even darker to stay in. Pool - a tiny pool wasn't what I expected fro the pictures - disappointing Public mens area Filthy mens toilet cubicles with , bins full, toilet bowl soiled and brown, uncleaned, urine on the seat. Toiler paper hanging down..Wet sink surface area with dirty towels left out. (there were also clean hand towels), Pubic hair in the urinal -Nasty. Aroma the hotel has a very heavy spray smell - a bit like an old style mens under arm spray. Could use a younger lighter smell... personal taste I know, but just saying. Service in the Atrium Cafe area. Painfully slow - I sat here for 45 minutes on Saturday afternoon. I was approached by a waitress with a menu after 7 minutes. (there was perhaps one other guest in the whole area). I asked for ONE minute to look at the menu but no-one came back to me so after sitting for the remainder of the time. I left and went outside the hotel for a drink! Service: Breakfast. On the first morning I had to ask 5 times for the table to be cleared. No welcome aside from being asked the room number. Not shown to a table. Staff were kind, but just sluggish. Food selection - OK but definitely not the selection that Accor Premium would require. from their hotels. Prior to Check out I asked for GM details in order to send an email and list these matters rather than simply publishing here.. I was told this isn't possible hence this post. I was contacted by guest services but I wanted the GM and was denied that option. Overall not what one would really expect from a Premium brand Accor hotel. Branding is weak, Cleanliness questionable, Wear and tear all over the hotel, and below average service.

by TrailBlazer527923

hotel in urgent need of refurbishment

I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.

by MafeR615

Comfortable

I stayed for Christmas eve. The beddings were excellent. I don't mind staying in bed during my entire stay. The pillows, duvet and mattress were very comfortable. The wait staff in the restaurant were very helpful and attentive during the dinner. Will definitely come back!

by Alpen209 Zurich, Switzerland

Solid choice for a stay in central Hanoi

Location is the best point about this hotel, second is the staff. Appreciate a variety of Vietnamese a la carte dishes for breakfast. Small but cozy bar area for nice drinks. Room design is standard for MGallery. Given the location and popularity of the hotel, it was almost always fully occupied before Covid time. I stayed there around 5 times when I was in Hanoi but was upgraded once (Accor Diamond member).

by EstKz Sydney, Australia

Outstanding afternoon tea session

We were not in-house guests, but decided to enjoy our tea break here after a nice stroll near the lake. At first we did a quick survey along our way at different 5-star hotels within walking distance and were hesitant at a wide range of selections. It was the professionalism and attentiveness of Minh, the front staff, that welcomed us back to dine in at Hotel de l’Opera. The idea and concept of a music box was a distinctive feature. The flavours and details on every piece of cake were remarkable for such a reasonable price. The environment was classy and quiet enough for a lovely tea break. For it being called “afternoon tea”, I’m glad the service is open at anytime of the day to attract more guests during this difficult Covid time. As a hotelier coming back home with a very high standard in hospitality, I’m truly impressed with what Hotel de l’Opera is offering. We will definitely come back and look forward to brand new ideas.