What to expect
- Sleep Quality
Last 5 reviews
Worst W ever
I’ve stayed at a lot at W hotels. This is by far the worst. The rooms are shabby and dirty. Maid service doesn’t come unless you call them. No umbrellas at the desk they said there are umbrellas in the room but there aren’t any. The bar is small and this W’s bar doesn’t have the appeal of other Ws. The bar close at 10 and when I asked them why, they said “there are plenty of other places to drink around here”. You are much better staying at the Ritz or other similarly priced hotels. The service is almost nonexistent and when you find someone there. it’s just rude. Horrible place especially for the price!
Quiet in the middle of crazy.
Stayed a W French Quarter. Very nice Hotel, in the most perfect location. Walk to everything. Tatiana treated me like a king. So sweet. Rooms are nice and clean, and Hotel is right in heart of crazy, but set back to avoid the noice. LOVE this Hotel and i will be back.
If you're staying in the Quarter, this is a nice option
I had business meetings at a hotel in the French Quarter. I wanted to use my Suite Night reward for 2019 here. Alas, I didn't get it up front but supposedly was upgraded to a step up room. The room was certainly large and nice, but hardly a step up, really. That said, the desk staff were certainly nice folks...at least they tried. The hotel itself is a little odd. I probably walked through the breezeway to the garage two or three times before I figured out where the office was. If there was a sign, it wasn't terribly obvious to me. The interior courtyard where I waited for my room to be ready was very nice...a relaxing space. The room was comfortable enough and quiet enough -- definitely get a room on the courtyard side versus the street side. Location was nice -- about 2 blocks off Bourbon Street -- close enough to walk everywhere but far enough that the loudness of Bourbon isn't permeating your room. It's a W Hotel, so not the cheapest -- and watching the day of arrival is huge, too. Saturday would have been $600 for the night whereas Sunday was $275ish. The decor of the W Hotels is always interesting and fun. The bed was comfortable. I'm not 100% sure I'd stay here again, but only because I'd like to explore other places in NOLA.
Helping a visitor and tourist
I would to thank "Frankie", a staff member at the W Hotel in New Orleans, for exemplary service. My 87 year Mom were waiting for the Monday night parade to pass on Chaitres street in front of the hotel. Frankie noticed her leaning against the post outside and offered her a seat in the front lobby to watch the parade and even gave her some beaded necklaces. Later, she mentioned her family was outside watching and he offered and provided her a lawn chair outside to sit with us. We all enjoyed the parade together. I would like to give a special thanks to Frankie and W Hotel for exemplary service and the respect shown to an elderly member of our family. Thanks again, PhillyB
The complete opposite of a nice holiday
Having heard great things about New Orleans, we were very much looking forward to our trip. This hotel destroyed that entirely. I respect that 1 star reviews come across as jaded, and I try to avoid them myself, but I cannot emphasis enough that this was the worst experience I’ve had at a hotel. On arrival, we found out that the hotel overbooked and cancelled our booking without any warning, no email, phone call, etc. After an exhausting flight, we weren’t pleasant to hear this. Instead of helping resolve the situation, the staff argued continuously. I was Platinum at the time and definitely not treated at a valued guest at the hotel. They eventually put us in a room after waiting at a cafe for an hour. The room was technically a downgrade on what we booked (no compensation provided). The overall fit-out looked very dated and in need of repairs (e.g. the toilet roll holder fell off the wall). During our stay, the front staff did not make offer any help. On a rainy day, we asked for an umbrella and were firmly told they have none left. Fair to say we got pretty wet. The next day, we found out there is an umbrella in all of the rooms. On checkout, they’d incorrectly billed our room for overseas phone-calls (we’d made no calls the whole stay). Overall, I’d never stay at any W hotel again and I’d be lucky to go back to New Orleans, the trip was that horrible.
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