Guest reviews St James's Club Morgan Bay Saint Lucia

by davidmT1396KY Washington DC, District of Columbia

Very uncomfortable at this unprofessional resort. Resort is overpriced considering the bad service. The off site trips w

Not that great for what you pay for. Overpriced small resort with mediocre service. This place is overcrowded in the off season so during peak periods it can be crazy. The staff here are very pushy and have the typical Caribbean attitude towards work. They do the bare minimum. The front desk staff shows up late to work, they all take an hour long break at the same time, and the staff leave early. They work very slow and give the guests the run around. When you do go to talk to them they are always trying to up sell guests spa packages or travel packages. The lobby is the only place with free WiFi and the staff will come pester the guests in the lobby. On the beach it is much more stressful. I came to relax not be hustled on my vacation. On the beach there are these guys who rent jet skis. They ask every single day and every single time you walk by “Do you want to rent a jet ski?” They ask when you want to rent the free hobby cats or the paddle board. The jet ski staff sell on the beach because they are part of the hotel. I complained about the Jet Skis but the staff doesn’t seem to care. It is illegal to sell anything on the Saint Lucia beaches but the staff at the beach don’t care that the Jet Ski guys are breaking the law. If you say “no I don’t want to rent a jet ski.” They laugh at you or make fun of you in their creole language. They ask why not? Are you scared? No I just don’t want to rent a jet ski considering I have lots of free equipment. The resort gives priority to the Jet Ski staff and there is no enforcement of the water traffic. The Jet Ski people might run you over in your Hobby Cat. The people of Saint Lucia are very rude, chauvinistic and constantly trying to rip you off. They are very pushy and always trying to get an extra tip. The bell hop will take your bags to your room and then linger waiting for a tip. He will complain if the tip is not big enough and will harass you for the rest of your stay there. Cleaning staff never shows up and complains if you ask them to come later in the afternoon. There is a lack of professionalism among many of the staff here. The men at this resort would stare at my wife because she is so beautiful. They made her feel very uncomfortable. I complained to the front desk but the said “That is the Caribbean way.” I felt very uncomfortable at this resort and will not be coming back. If you come to this resort you are just another number. The staff is trying to get you in and out so they can make more money with the next group of people. There are better resorts at Saint Lucia and I will be taking my business elsewhere if I ever come back to this island. Sandals has three all inclusive resorts on this island and I will definitely be going there next time.

by Jackie B Lymington, United Kingdom

FAB u LOUS

We chose St James to celebrate our Golden Wedding Anniversary and to return to where our daughter got married in 2000, (we always wanted to go back ). When we arrived we were upgraded to a beachfront room, it was fabulous, overlooking the beach and the palm trees and of course the sea. Throughout our stay we couldn't praise the staff enough they were great, nothing was took much trouble, everyone seemed so happy even though they were working! A special thank you to Valerie on the restaurant booking desk for looking after us so well. Thank you to everyone for making our celebration holiday so special

by Kiranfc99

Best place!

I’ve stayed here 3 times now as I have family in Saint Lucia and I can honestly say I wouldn’t stay anywhere else! Superb facilities a choice for all ages in regards to food and entertainment and the spa is just so gorgeous! Bar staff go above and beyond to make you drinks rooms are always clean and the lovely ladies making up the room are so friendly, a lovely lady came to say her goodbyes to us as she would often check in on us, few complaints only about some of the reception staff who are very rude and make rude comments behind you’re back and the fact I got locked in a toilet downstairs and waited 1 and a half hours to be rescued by someone other than that I can’t fault this place it’s beautiful

by daphneprice51

Beautiful hotel in fantastic location

We had a lovely short stay at this beautiful hotel; the staff were very wlecoming and helpful, the standard of cleanliness was high. Our room opened on to a small private terrace and access to the pool, and the breakfast was very good, and still serving a buffet, even in these 'Covid time.s'

by Sally R Redhill

Relaxing holiday before the COVID19 shut down

We booked 2 weeks at this resort at the beginning of March with Virgin before all the chaos with COVID19. Flight was great lovely crew. We had private transfer to our resort which took 1 hour 15 minutes. We arrived at the hotel but have to agree with many other reviews, there was queue and the reception staff were not friendly or welcoming, they were in fact rude. We waited in the queue and a nice bar man took our order for drinks, when we got to check in we had drinks in our hand whilst trying to complete registration, not ideal especially after a long flight and transfer. We were pleased with our room 505 which was nice and quiet, right by the beach near Piers Restaurant. We went to the buffet on our first evening but wasn’t impressed, not much selection and what was left was not hot. We joined the queue to book the a la carte restaurants which you can only do once a week. The queue can be long best to go early. We found the Italian very easy to book and actually we really liked it there, was consistent good food and service. Bamboo was a bit hit and miss, Piers restaurant was very good, we didn’t try the French restaurant at an extra cost. We went back to the buffet on one other occasion and it wasn’t that great and still not hot. We were celebrating our wedding anniversary and received a bottle of fizz in our room and on our special day, and they decorated our table in the evening which was a nice touch. 💕 The beach is lovely, white sand shallow but murky and not many fish, and it is short there is no where to go, so if you like to take a long walk along the beach to walk your breakfast off you can’t. We did go to the so called supermarket, turn right from outside the hotel only 10 minutes but walking along a very busy road, across the bridge and it is in fact a cash & carry. On the walk back to the hotel we saw some cows walking along the path! Lunch time we preferred Plums, tucked away up the hill, they serve you at your table, the menu was what we liked, lighter options, shame its located at the children’s pool. We loved the staff there and always had great service, just some days there weren’t enough staff to guests. Every Wednesday is BBQ night where all the restaurants close and all staff work very hard at the BBQ. The atmosphere and entertainment was great, but the food wasn’t that nice. Personally I think it would be great to have at least one of the restaurants open so you had a choice. I’m not a lover of having to queue for my food, and there wasn’t enough tables and chairs, so they did allow you to use the tables in Bamboo, some staff were serving drinks to some guests in there but not to everyone. We had great fun on the Hobie cats, they give you a lesson and the guys are really good fun. Ice cream guy on the beach each day 😃 Bamboo restaurant for breakfast has a wonderful sea view & you can watch the hummingbirds wiz in out of the flowers 💕 Coffee shop great as it’s open till late each evening, but the sandwiches are stale .... every day, fridge showed temp 24 degrees. We liked the beach each day so we would get our drinks from the The Sandpit bar, what I did find frustrating was the wait if the all people in front of you ordered cocktails, when all I wanted was 2 glasses of wine. 😕 Evening entertainment could have been better. Red Door late night bar was definitely a nice surprise 🥂 We only did one excursion which we booked with our virgin rep, we went on Catamaran Sail to see Pitons, botanical gardens & volcanoes. Great day out. We also shared a taxis with another couple to Rodney Bay where there are 2 shopping malls, it was nice to get out and see the marina, you don’t need more than a couple of hours there. And we caught the bus back to the hotel which was fun. Lovely holiday but don’t think we would go back, we like to see different places, and although the beach was fabulous the food was a bit hit and miss, my expectations were high due to the price we had paid. Staff that stood out for us was Claudia, smiley Catherine, Ashley, a guy who picked us up on the golf buggy sorry can’t remember his name think began with R he was so much fun, , didn’t see any manager presence while we were there.