Guest reviews St James's Club Morgan Bay Saint Lucia

by Sally R Redhill

Relaxing holiday before the COVID19 shut down

We booked 2 weeks at this resort at the beginning of March with Virgin before all the chaos with COVID19. Flight was great lovely crew. We had private transfer to our resort which took 1 hour 15 minutes. We arrived at the hotel but have to agree with many other reviews, there was queue and the reception staff were not friendly or welcoming, they were in fact rude. We waited in the queue and a nice bar man took our order for drinks, when we got to check in we had drinks in our hand whilst trying to complete registration, not ideal especially after a long flight and transfer. We were pleased with our room 505 which was nice and quiet, right by the beach near Piers Restaurant. We went to the buffet on our first evening but wasn’t impressed, not much selection and what was left was not hot. We joined the queue to book the a la carte restaurants which you can only do once a week. The queue can be long best to go early. We found the Italian very easy to book and actually we really liked it there, was consistent good food and service. Bamboo was a bit hit and miss, Piers restaurant was very good, we didn’t try the French restaurant at an extra cost. We went back to the buffet on one other occasion and it wasn’t that great and still not hot. We were celebrating our wedding anniversary and received a bottle of fizz in our room and on our special day, and they decorated our table in the evening which was a nice touch. 💕 The beach is lovely, white sand shallow but murky and not many fish, and it is short there is no where to go, so if you like to take a long walk along the beach to walk your breakfast off you can’t. We did go to the so called supermarket, turn right from outside the hotel only 10 minutes but walking along a very busy road, across the bridge and it is in fact a cash & carry. On the walk back to the hotel we saw some cows walking along the path! Lunch time we preferred Plums, tucked away up the hill, they serve you at your table, the menu was what we liked, lighter options, shame its located at the children’s pool. We loved the staff there and always had great service, just some days there weren’t enough staff to guests. Every Wednesday is BBQ night where all the restaurants close and all staff work very hard at the BBQ. The atmosphere and entertainment was great, but the food wasn’t that nice. Personally I think it would be great to have at least one of the restaurants open so you had a choice. I’m not a lover of having to queue for my food, and there wasn’t enough tables and chairs, so they did allow you to use the tables in Bamboo, some staff were serving drinks to some guests in there but not to everyone. We had great fun on the Hobie cats, they give you a lesson and the guys are really good fun. Ice cream guy on the beach each day 😃 Bamboo restaurant for breakfast has a wonderful sea view & you can watch the hummingbirds wiz in out of the flowers 💕 Coffee shop great as it’s open till late each evening, but the sandwiches are stale .... every day, fridge showed temp 24 degrees. We liked the beach each day so we would get our drinks from the The Sandpit bar, what I did find frustrating was the wait if the all people in front of you ordered cocktails, when all I wanted was 2 glasses of wine. 😕 Evening entertainment could have been better. Red Door late night bar was definitely a nice surprise 🥂 We only did one excursion which we booked with our virgin rep, we went on Catamaran Sail to see Pitons, botanical gardens & volcanoes. Great day out. We also shared a taxis with another couple to Rodney Bay where there are 2 shopping malls, it was nice to get out and see the marina, you don’t need more than a couple of hours there. And we caught the bus back to the hotel which was fun. Lovely holiday but don’t think we would go back, we like to see different places, and although the beach was fabulous the food was a bit hit and miss, my expectations were high due to the price we had paid. Staff that stood out for us was Claudia, smiley Catherine, Ashley, a guy who picked us up on the golf buggy sorry can’t remember his name think began with R he was so much fun, , didn’t see any manager presence while we were there.

by Steve_jersey_86 Le Mont Felard, United Kingdom

Lovely

We had an 11 night stay at St James Club in February and had a wonderful time. We were with wider family and enjoyed all the restaurants. My wife and I went to Le Jardin twice, worth the supplement for a little treat, it’s not Michelin Guide or anything but it’s a nice spot. We also went for a cheese and wine tasting one night, it ended up being a private one just the two of us with the hotel sommelier. The late night bar was a nice addition to the hotel (and had excellent air con), the beach was nice and there’s a good availability of water sports most of it free apart from Jet Ski but that was worth a small charge. The swim up bar and the sunset pool were the highlights. Staff throughout the hotel were amazing. Tips are to get there early for the beach BBQ to get a seat and also to go on the day trip with Joys Tours.

by devandrah

Resort cancelled reservation due to pandemic and REFUSED to return money

We had a reservation to stay may 9 thru 15, we contacted the resort on April 23rd (THEY DID NOT CONTACT US TO TELL US THEY WERE CLOSED) when our tickets were cancelled and they told us they would NOT REFUND OUR MONEY, PREPAID IN FULL TOTALING $6000 for three couples, but that they would hold for a later reservation. This week was the only week we could all go, which is irrelevant, because this is an appalling way to do business. I will blow it up all over social media...SHAME ON YOU!

by worldwidetraveler87 Brooklyn, New York

President’s week family getaway

St. James club / St. Lucia I took my family to the St. James in Antigua 2 years ago,so I decided to try St. Lucia this time. St. Lucia has so many great sights to see. Liked; Staff generally were very friendly and helpful. Beach very well maintained. All kind of boats were available to the guests as well as tube rides and water skiing. Pools were nice, 1 with a swim up bar. The rooms were clean. Beds were very comfortable. The landscaping was very nice. I did enjoy staying here and with the things I disliked, it did not make me want to leave and find a different hotel. I’m just pointing out what I noticed. Disliked; All rooms in general are very far from the lobby, pool and beach. If you needed towels for the beach or pool they only had 1 area completely at the end of the beach to get them. If you had to walk instead of waiting for a ride, the path from the rooms to the beach/ pool is very steep and dangerous. Choice of island beverages and bar itself was far from top shelf. You are also served in very small plastic cups. The food in the main buffet is always available .The other restaurants were definitely better than the buffet however reservations needed to be made which people book from a week in advance limiting your chance to get a reservation for that day or the next. I did not like to deal with a safe key and be responsible not to lose it to use the safe, every hotel by now has a keypad for the safes. I noticed a lot of cats throughout the hotel. If you are in a lower room you can hear water going down the pipes when someone flushes the toilet above you. Guests had no access to any type of computer if needed.

by wesrlondon46

great Holiday

We visited St James club at the beginning of March, we had a fantastic time . This is a large spread out resort and we could not fault it. The rooms although a little dated, were good and very clean we paid more to overlook the sea and this was well worth the extra. The grounds were very well looked after and again very clean. There are so many activities to keep you entertained all day. Again the pool area and beach were kept to a very good standard and no problem finding a sun bed. Lots of food and drink all day long and the choice and standard was excellent. The restaurants have to be booked at the reception not a problem, all restaurants were excellent except the treetops which was not up to the same standard. There was a great choice of food and the deserts at the Palm restaurant were the best I have ever had. The entertainment team were young and so very enthusiastic they did everything they could to make sure everyone had a good time. A highlight for us was the beach party great fun, great music and a brilliant night. I cannot praise them enough and they certainly never stopped from early morning and into the dancing In the evening. All your staff were professional and always ready with a big smile. They are a credit to St Lucia. We found most people very friendly and really enjoyed themselves from the entertainment in the evening to the late drinks behind the red door. We cannot thank the staff enough for making this a most memorable holiday and perhaps those people who complained should think again because as we all know if your treat people with respect and a smile and hello, they will respect you back. We will definitely be back again to this beautiful Island and to St. James club.