Guest reviews Jade Mountain

by drdeepaknaidu Tampa, Florida

Jaw dropping views, attentive staff, perfect destination

Staying at Jade Mountain is an extraordinary experience. We enjoyed five days of bliss in our sanctuary, with every whim and concern graciously accommodated by our major domos. You cannot find a more unique, exclusive destination to celebrate a momentous occasion or just to relax and unwind.

by WeWantAnotherHoliday Stevenage, United Kingdom

Paradise

WOW! This truly is an amazing hotel. My husband and I booked our delayed honeymoon here after seeing the BBC Amazing Hotels life beyond the lobby programme. My face lit up, his words "when are we going?" From the moment we arrived at the hotel we were made to feel special. One of the hotel managers escorted is to our Star Sanctuary (JC2). We had requested accommodation on a high floor, (270 steps from lowest floor to highest floor with the majority of the hotel facilities located on the upper floors). With a welcome cocktail in hand our Major Domo (Butler - Tony) checked us in swiftly he summarised the 3 legal waivers we needed to sign, before a member of the guest services team arrived to register our payment card. (Some Caribbean hotels ask guests to pay a US $100 per night room deposit against unexpected breakages - Jade Mountain has this policy in place). 15 minutes later, the evening turn down service team arrived to prepare our Sanctuary. We found the whole experience overwhelming having just stepped off a 9 hour long haul flight, which had been delayed by a further hour. After a good night's sleep we awoke to the most amazing view of the Pitons, the soft sounds of the islands wildlife and the stresses of the previous travel day a distant memory. The standard of our Sanctuary accommodation was brilliant, comfortable king-size bed, whirlpool bath, his and her basins, rain forest shower, mini bar and tea/coffee station. The hotel had thought of your every need, my husband really loved the mosquito repellent. I loved the complimentary (Voya) spa toiletries. Having read some of the earlier Trip Advisor reviews on replenishment of the sanctuary room Voya toiletries, Jade Mountain is an environmentally proactive hotel, offering an exclusive selection of luxury amenities in eco-friendly dispensers, which significantly reduces the amount of plastic landfill waste. If you do not like the idea of sharing the same toiletries, you are welcome to bring your own. Our 15m long 5ft deep Star Sanctuary pool was fantastic, we took a quick evening dip to cool down when the humidity became too much, mood lighting set the ambience and the starry night sky an added bonus. Now on to food and beverages, Jade Mountain offers several different types of meal plan. We opted for All Inclusive and made a reservation at the Club Restaurant each evening. The menu changes daily based on the local produce available. The chef "Allen Susser" has won awards. In our opinion the food is of Michelin standard. You can have just one course or four the choice is yours! We also tried in-sanctuary dinning several times, the food and service provided by our team of assigned Major Domo's was brilliant, they were attentive and nothing was too much trouble for them. Your room has a small tablet which you can use for Room Service, information about Jade Mountain, book excursions, weather forecasts and much more. Breakfast in your Sanctuary is very popular so our tip is to pre book a slot the night before or you could be in for a wait. Lunch in your sanctuary is first come first served and can take up to an hour during busier periods. Ordering just cocktails was very quick in delivery to your Sanctuary (10 minutes) As we were on our honeymoon, we were one of the hotel's longest staying guests at 10 days, but the staff went out of their way to make our stay extra special. We ventured to Anse Chastanet and Anse Mamin beach on a couple of occasions, the shuttle service up and down the mountain was exceptional. (2 minutes) and the gourmet burger is one of the best on the island! The beach bar opens at 11am. (The cocktails are worth a try. A daily newsletter is delivered to your Sanctuary detailing the activities you can join and how to book. Some excursions/ experiences were stopped during the Covid-19 pandemic and are now resuming. If you have mobility issues or don't like sharing your Sanctuary accommodation with the wildlife then this hotel is not for you. For us, we had an amazing honeymoon. Thank you Jade Mountain

by mattag Sutton Scotney, United Kingdom

Stunning

Stunning! Jade Mountain lives up to every expectation. Your Major Duomo will look after you so well. It’s like a villain’s lair from a Bond film. Early Morning yoga. Perfect rooftop breakfast. Chill in the room. Dip in your pool that snakes through your room. Just loved it. Go if you can

by Explorer32218685336 Huddersfield, United Kingdom

Out of this world experience

We had 3 nights here in February. What an amazing experience from the minute arrived, until our departure. We were so well looked after, our sanctuary had the most amazing view of the Pitons, what an experience going to sleep & waking up hearing the water & nature. The food was amazing in all of the restaurants. Cannot highly recommend this place enough

by E7045VOchloes

10/10

Jade Mountain is by far the best hotel we have ever stayed in, and this was one of the most enjoyable trips we have been on. The location of the hotel is unrivalled; the views are phenomenal and it is well worth going up to their terrace daily to enjoy the sunset with a cocktail (if you don’t have a room on the right side of the hotel you won’t be able to see the sunset from your room). The road in is slightly nerve wracking, but it is well worth it. We researched thoroughly before we went and were therefore slightly concerned that the rooms may be dated - we shouldn’t have worried. The rooms were amazing - not particularly high tech but the pool and the views are what you are there for and it’s breathtaking. Our sanctuary was JD4 and I think it must be one of the best sanctuaries the hotel has. The service is some of the best we’ve come across. Our Major Domo was Al who was simply the best in the business - nothing was too much and we so appreciated all of his help! On our first day he walked us down to the beach and showed us around the resort which was wonderful. Jade Mountain has a seamless service, letting you know where you need to be for excursions and at what time. We did a few (snorkelling and cycling) and they were both great. You receive your phone to contact your major domo when you arrive and they always answer with your name, which really adds a personal touch. It did seem like everyone we spoke to recognised is quite quickly which also felt really welcoming. Housekeeping would be in and out of your room whenever you were out - there were no interruptions throughout the stay and our privacy was completely respected at all times. The food is another selling point, by far some of the best we’ve had. The club restaurant changed their menu every evening and it was always delicious - the chef is very good. There are other restaurants which we tried - definitely recommend the one on the beach, the Treetop one we would probably give a miss. The beach service is fantastic - you just pop out your yellow flag and someone comes over to take your order. The menu was great and the drinks were also great (slightly more lethal on the Anse Mamin beach which is great for a lazy afternoon). We stayed at Jade Mountain before going over to another resort for 5 days and honestly there is absolutely no comparison. We spent the second 5 days pining after the room, service and food at Jade Mountain. Cannot recommend enough and we will definitely be going back the next time we need to relax.