Guest reviews Jade Mountain

by jkhan987

Romantic Perfection

I read numerous reviews before booking this trip. Some were complaining about the last mile road which is definitely in need of repair but if that influences your decision this place isn’t for you because this place is just perfect. I’m not a travel expert but I travel both domestically and internationally to very nice places. The only reason we didn’t come before is I have a personal hang up about connecting flights, I can go to Costa Rica, New York, Cancun, and San Francisco all direct. We chose the moon sanctuary because we are mostly night owls and like sitting in a nice infinity pool staring at the stars. This is by far the largest infinity pool and the fact that it is indoor and is almost the length of the room is very impressive. I say indoor but this room isn’t enclosed, for the worries about bugs or irritants do not worry as there aren’t any and the bed is also enclosed for extra unnecessary protection. I also chose the full inclusive experience because I enjoy baselining financials but you always end up paying more for spa, experiences, etc but not drinks or food. I enjoy not only finding the place to visit but the most optimal resort/hotel to stay in. For the money I expected a lot, I normally go to la fortuna, Costa Rica for about half this amount although not inclusive so depending on your wants and requirements it’s probably not half. For the money we spent I had high expectations, they were exceeded. Room, experience, quality, diversity of food, and service exceeded our expectations. There are only 3 restaurants and we generally only enjoying staying 4-5 nights because we get bored of food, lack of entertainment, missing our friends, and lack of experiences. While in Covid we still went deep sea fishing and went to the mud bath which is amazing. Related to food the several restaurants rotate their cuisine so you don’t get bored. All of that made it a 5 star experience, what even overachieved that mark were the major dolo/butlers. They are 24/7 support resources dedicated to making your stay optimal. All are professional and great but for my wife and my personality we preferred teddy because of his engagement and personality. The beach staff are so great. All this during a pandemic, will return soon.

by PandM0 Seattle, Washington

A little bit of heaven

We love unique, luxury, boutique hotels. This is definitely one of the finest in the world. Credit is really due to the incredible vision and design by the owner/architect. It’s now 15 years old, and the architecture is stunning, timeless, and gives you an out of body nature/surroundings experience. Similar to Aman resorts. Rooms are 100% private, and the natural materials used throughout are gorgeous. I won’t repeat all the superlatives given by other reviewers but will add other amenities provided are insect spray, a beach bag, and a power converter (we’re from US) with plug strip to accommodate 6 devices. We were in a Moon Sanctuary for 6 days—just perfect. Food (MAP plan worth it, ate at Jade Club for all meals) was awesome and totally varied each night for dinner. Without plan, 3-course dinner $75, 4 course $95 + 10% VAT + 10% service charge. On the bill it shows TIP as 0. If we like the server, we would add an additional tip there which they certainly appreciate Service, spa (only had a massage) was nice. Rented the Miss Babsie for 4 hours—terrific!! Went to north end of island, snorkled twice. Bartender, snorkeling instructor, assistant and captain on board for 2 people. Also liked the Plantation Tour, snorkeling right there at the beach (better than what we saw on the boat trip), Chocolate Sensory Tasting. Botanical gardens were gorgeous, but did not like our guide. Volcano just so-so, but packaged with the gardens. They give you a bill the day before you leave to review—you can also review on their laptop device in the room. We had 2 charges that weren’t correct, so make sure to check. Also, there’s a charge for water at the meals of $7-8 that’s not included in the MAP plan. I wish they would have mentioned that before. I spent a lot of time just trying to figure out what was needed to travel there in these weird Covid times. So here’s my experience on logistics at the time we went (3/25/21). Going to St Lucia 1. Before Flight a) Complete the Traveler Registration Form online found at the Travel St Lucia website and submit. Once submitted, you can’t access it to modify, so make sure you have all your travel details (hotel confirmation #, flight details, etc). Submit well before trip. (Note: once you create your “account” every time you log into their site you need to enter your email and they email you a one-time password that you then go back to their site and enter.) b) PCR test 5 days prior to arrival. Make sure to have a printed copy of the results. c) 5 days prior to your arrival, you will see a link on St Lucia website where you filled out the above form to “upload additional info”. Once you see that, upload your PCR results. You won’t see that link prior to that. d) If you don’t see the link, email them as they have great customer service. Email to travelinfo at StLucia org (Tripadvisor won’t let me put in email) e)Once you’ve uploaded the PCR results, you’ll get the completed Traveler Registration Form from St Lucia to download. That’s given about 24 hours after you upload test results and you should get an email from them saying it’s ready to download. Print that out. 2. Airline check-in - we flew American. Must also show: a) Approved Traveler Registration Form from above b) PCR test results 3. Arrival in St Lucia. Covid screening area first. a) Temperature Check. b) Give agent passport, completed Health Screening Form (download in advance—ask hotel for it, or on our flight they handed this out) c) Approved Traveler Registration Form d) PCR test results 4. Passport Control. a) Immigration Form given on the plane. Arrival/departure and customs info needs to be completed on that form. Make sure to complete both pages. The agent gives you a form to keep as you’ll need that when you leave. Also they return the 2nd page for you to give to customs. 5. Customs a) Nothing to declare, just give 2nd page from immigration form above. We were in the front of the plane,no checked luggage. So we got out fast to go through above—took about 10 minutes. Expect longer waits if you’re late in getting off the plane. Going Home – UVF Airport At the hotel, they give you the Covid antigen test. Well organized—done in a room, they give you the time, and do the nasal swab. We did test at 9:30am and got printed results back at 4:30pm that day. Took about 15 minutes of really slow traffic to go through town (Vieux Fort) right before airport. So don’t freak out if it seems like forever to get through there. Inside departure terminal—no one in front of us—really deserted due in part to Covid. Had 3:00 pm flight. Temperature taken first. 1. Airline check-in a) No one in line. Give them passport, Covid test results, bottom half of immigration form (make sure it’s dated and signed at very bottom). b)They give you a form that you fill in your name, check box you don’t have Covid, sign and date. Filled it out right there at counter, give back to agent. 2. Passport control a) Give passport and bottom half of immigration form given to you on arrival. 3. Security a) Only need to take out computers, not 1 quart bag with liquids. b) Need to take off shoes, sweater, watch, belt 4. Boarding flight a) Only show boarding pass, nothing else. Voila! Finished—took us 10 minutes max. Entry Into US Went through Miami. They no longer hand out immigration/custom forms on flight to complete before arrival—you fill in that info at the kiosks at customs. We didn’t show PCR test results anywhere there. Simple to get through, although a lot of people so long lines.

by 530timm Megeve, France

Wonder hotel, wonderful service

simple perfect, from the moment we arrived the service has been impeccable. the room (retreats) are beautiful, never have i wanted to stay in my room so much. The food is great and plentiful. this is more than just somewhere to stay, this is the place to ‘reset’ and relax. I can not suggest anywhere they need to improve. For the disabled or infirm, be warned, there are a lot of steps to test your fitness but the beauty of the hotel makes you take this at a slow rate anyway. The views are breathtaking for what must be the best viewing point of the pitons. Do not be put off by the driveway, the bumpy track has not resemblance to the quality of the hotel.

by ParisVIworldwide Caribbean

Jade Mountain Sits On Top!!

Jade Mountain Definitely sits on top.... Not just of the Pitons but of all resorts and vacation experiences. One step inside your room and you realize why they’re referred to as sanctuaries. From the heated infinity pool that seems to flow in unison with the sea to the stunning open air concept with not a mosquito in sight, a feeling of Zen & Tranquility completely envelops you throughout your stay. Even with Covid restrictions in place we found ourselves at no shortage of available activities . We were able to enjoy sailing , hiking, an historical tour of the ruins, beach activities, an amazing afternoon at the spa, & my favorite what I like to call the “farm to bliss” experience of Jade Mountain’s own chocolate lab. All of this being said.. what truly sets the Jade Mountain experience apart from any other is their amazing staff and service. They provided an extreme attention to detail with an unmatched eagerness to accommodate our every request . Wincia, Leon, Kerwin, & so many others were truly the stars of this amazing experience. With just a simple touch on the iPad screen or pressing dial on the cell while you’re out on the property ( they give you your own cell) Someone was there 24/7 to cater to any request we had. We had high expectations prior to our arrival and they were by far exceeded . We feel completely rejuvenated after our time there and truly recommend the Jade Mountain experience to anyone who is looking to level up on their next vacation from anything they’ve experienced before. Sincerely Paris & Shemura

by fudgbug Pelham, New Hampshire

On property Covid testing to get back to the US

I can't add to what I have written in the past or add to what others have written about Jade Mountain other than if you are debating a Sanctuary with just a jacuzzi tub or an infinity pool, go for the infinity pool. You'll love it! Even during Covid, everyone at the property makes one feel special. Covid protocols are strictly followed and temperatures taken twice a day. There really are smiles behind the masks. Since the US requires a negative Covid test before returning to the states, Jade Mountain has arranged for a doctor to come to the property at no charge to you and do the test. Results are delivered to your Sanctuary by your Major Domo before checkout. If you haven't been to Jade or Anse Chastenet, do have Jade make arrangements for your pickup and return to the airport as the roads are quite curvy and the stretch to the resort still makes one wonder where you are going. We just got home a few days ago. My heart is still on the mountain and we're looking forward to returning next year.