Guest reviews Jade Mountain

by TKM_10 Leesburg, Virginia

Absolutely Loved This Place!!

Most vacations, I am ready to come home by the end of it. This one was different. I loved everything about this resort and truly hated leaving. Our "sanctuary" was gorgeous! We were on the B level, so not the highest view, but nonetheless, if you can't appreciate the view even from this level, well....it would be hard to believe. We had a great experience with our Major Domos and were served a fabulous dinner in our sanctuary one night. They went above and beyond several times and quickly figured out what we liked to drink and made sure it was in our refrigerator everyday. The grounds are gorgeous, the restaurant was fantastic....had breakfast several times, lunch once, and dinner about 3 or 4 nights up in the "Jade Club". The walk up and down to the beach will give you some great exercise, but there is also a shuttle available. Never had a hard time finding a great spot on the beach and the beach service was good too! We loved the infinity pool in our sanctuary and used it every single day. Made friends with some birds and enjoyed waking up to nature everyday. It's a unique and beautiful resort and I'd return in a minute!!

by Lezlie1234

My dream vacation

What an amazing place! My husband and I celebrated our 19th wedding anniversary and my 50th birthday. This place was a dream come true. We have traveled all over the world and I have to say this is one of the most special places we have ever been. The place is just beautiful and all of the staff tries so hard to please. The butlers were amazing as well as the restaurant staff, beach servers and housekeeping. We were in the moon sanctuary and the view was spectacular and the pool was way bigger than we expected! The food is absolutely amazing. We felt we were fine dining for every meal. I cannot say 1 bad thing about this place. Not one. I hope we are lucky enough to to go back one day. Thank you Jade Mountain for an unforgettable vacation.

by mclarenfan83 Cossato, Italy

The triumph of mediocrity (with a view)

Maybe I am different from anyone else but being ripped off just because.. is not my greatest accomplishment. I don't like thinking I am that person that spent the most on a holiday, I like to be the person who gets the luxury lifestyle I deserve without the budget of a small country's GDP. I hated Jade Mountain. My average budget is around 800 pounds a day with no meal plan, and with that in mind my husband and I have travelled the world and several continents and got amazing incredible views, top customer service and incredible suites. So paying more for Jade Mountain I had incredibly high expectations. OK. The view is good, not that they have done anything to deserve it. And it is not true like most instagrammers write that this is the only place with that view or the best etc etc (depends on your room etc). Whatever you do. Do not believe influencers posting reviews where they take pictures of more than one room at a time or swim in the restaurant (yeap you heard me.. the main pool is in the restaurant and it is not usable, there are no beds, no changing facilities, and someone is having lunch next to it, like half a meter away, a classy affair, no way you will bathe in it unless it's staged... which clearly often it is, to get you here to Honeymoon and waste all that cash you have saved up). I will start with the pros: food is excellent in the club (and decent in Anse Chastenet), the best all inclusive I have ever had. Then again with that budget you could eat Michelin star anywhere in the world probably. Staff at the Club is also sweet (although better in other resorts on the island). The view is decent, we were level A so very low, barely any elevation at all so not the best view (but paying top bucks). That's it. That is the pros. The rest is a car crash. Arrived on a flight from London and landed at 5ish pm. Not sure if Jade Mountain people are aware but you do not choose your flight schedule, even when you are flying business or first class. We arrived and we were rushed to our room in the most unmemorable way. We were given a chippy drink and genuinely I swear told 'that they were waiting for us a bit earlier'. The guy told me three times each that he needed a copy of our passport (he took a picture of them and then he still took them away!), a credit card and we had to sign 100 waivers. He would not shut up. I wanted to just sit and rest and look at the view and the guy was giving me 100 pages to sign and not any decent explanation of what they were or time to read. Basically the jist of it is that the hotel will deny responsibility for anything and everything everywhere, covid, theft, hurting yourself, water sports, you name it. I was told that we had to have our temperature taken twice a day as it was the law (funny 1. It didn't actually happen, occasionally the major domo would out of spite when he wanted to put you off calling him) 2. We went to Cap Maison (a real 6 star hotel afterwards) and they only took the temperature twice and didn't have to sign anything. ). I hated check in. It was rude and terrible. The worst check in ever. Then he left (after having refused to take our dinner reservations for the rest of the week because, I quote verbatim 'it is too late tonight' and the offices are closed (this at 7:15 pm) and he could not be bothered to write the stuff down for the day after). He left. I realised that they had turned us down living cards in the name of the couple next door... Nice touch... Then we went for dinner, after walking 6 storey up and 6 storey down we returned to find out the key cards they had left for us were not correct and would not open the door. My husband walked 6 storey up because we didn't know where the reception was to get this sorted and after wasting half an hour this way we never even received an apology. The resort is fully 100% uninclusive, there is only white fit Americans. If you look different or have a disability they clearly do not wish you to be there. My husband struggles to see when there is too poor lighting due to an eye condition, with the exception of disney rides we never had problems in any hotel in the world. In Jade Mountain you were walking 10 ramps of steps with practically no illumination at all, vegetation overgrown and poorly maintained limestone, this bearing in mind that you signed a waiver... apparently waivers are the solution, rather than lighting and maintenance. The problem is that I could not ask them to move us to the room nearest to the club as it would have counted as as upgrade and I am not actually that kind of person who uses disability to get something for free. But when they assigned the room they knew they were giving us the worst of the 'stars'. In my view because we were not from us, so already i was thinking, fine, I will never return then, well played. The room: read this carefully as I don't think the 7000 6 star reviews mention this properly. The toilet is open air. You will take your bowel movements in the room while your husband is having a video call 10m away.. (or maybe not:)). The star sanctuary is a junior suite. For thousands of dollars a night you will walk into furniture. The picture they use for star is showing lots of room and is a lie. My husband checked and we don't think the other stars were bigger than ours. The heat and the bugs make it unbearable. The dark corridor and the wardrobe smell of mustyness. The first floor and the sky suites do not get their own walkways. I didn't find a single instagrammer mentioning that. In fact most people say all the rooms offer absolute privacy and this is a lie. We were in ja2. Ja1 is a sun next door. The whole world passed in front of our doors every day and every night. The shutters are not soundproofed so you will hear people chatting drunk in front of your room. Birds will fly in and out and also take their daily bowel movements on your belongings and the daily cleaning services are superficial at best Toiletries are no longer Molton brown (with the exception of the mouthwash and the bath salts) but some anonymous brand and hear this,... they recycle the bottles and fill them up for you after the last guest stay. This is plainly disgusting and also entirely 3 star hotel behaviour. We were not given any bath salts the first night, only by chance the first day I got some and learnt to ask them via the app each time I needed some. The only purpose of the major domos is to do stuff that real 5 star hotels do without asking,.like giving you towels and cleaning the room. Plus the major domo is looking after 6 rooms at once and he is always overworked and cannot really dedicate you much time. Or at least he cannot unless you pay him more I guess. But I was not prepared to pay extra to get housekeeping and shuttle services and bare necessities. At some point I laughed and thought that the hotel reminded me of a hostel in Brussels that I stayed at as a student. It was a very good hostel, with some private bathrooms. Around 20 quid a day or so. This was more or less the same level of service but we were paying a grand a day. 0f course don't get me wrong, if you havenever been in a 5 star resort outside of Atlanta or if you like to be called "my lady" by a guy for no reason at all then this might be sufficient, I guess, to give you the impression that the place is awesome. Finally the shuttle, a few people mentioned it is bad (even the good reviews) and that is because is terrible. One of the guys hate his job, he holds the hand in the air to get a tip, he sells his services for money going where he should not go and leave the rest of the guests stranded and he tries to fit 6 people in his van despite covid, the way a Catholic nun would attempt to cram children on a poor school bus in the African outback, to allow everyone a chance of learning. Clearly in the wrong job if you ask me. But they have a covid waiver so I guess their conscience is resting... tried to book a spa massage and couldn't as the time I wanted was fully booked up. Restaurant reservations were not done for us at the time we wanted but rather rather the time the major domo wanted (I am told there is no 8pm seating) so we just ignored them and turned up when we could and we always found room. Cherry on the cake, the ultimate insult. We booked and paid 300 dollars (on top of the all inclusive) to have the all inclusive dinner in the celestial terrace. This is because sadly star sanctuaries are only junior suite and they would not have been suitable for a nice dinner. I stressed I wanted to book this as a private romantic dinner, since the club was always busy with rowdy flip floppers (zero dress code here, unlike pretty much else in the caribbean...including the 4 star Ai resorts). I stressed private 4 times to the butler and he smiled and said yes private and he booked it for me at 6:30 pm so we could still see the view at dusk. We arrived at 6 pm(it was a surprise for my husband so he didn/ know what was going on) and found the terrace full of drunk middle aged new yorkers taking pictures and screeching at the top of their lungs. He wanted to go and I had to explain what I had booked. Then I spoke with Jerome, the really nice chap at the Club and said, I am not having a privat romantic dinner amongst 60 drunk guests...(funny me!) And he understood but of course he was almost powerless to kick everyone out and our dinner started at 6:50 when all the light was gone. I really hate Jade Mountain. This is one of the worst 5 star resort i have been to and will not return if I can help it. After this I went 5 nights at Cap maison and it was heaven on earth, with instragram worthy view and the service to go with it!

by Najgeenap Washington DC, District of Columbia

This place is Amazing!

Went on couples trip and from the moment we arrived the service was spectacular. The views are breathtaking and never get old. The rooms are known as sanctuaries, and well equipped with a comfortable king size bed, sofa, and private infinity pool. The mini refrigerator is stocked daily with refreshments and water. Our majordomo (butler) was at our beckon call, always with a smile on his face. The food was tasty and fresh. The staff seemed to go out of their way to ensure we were having the time of our lives. This place is not to be missed. We will be repeat customers.

by blondabroad Greater London, United Kingdom

Honeymoon in paradise

We stayed for our honeymoon, and couldn't have picked a better place. The views from the bridges and the room were just absolutely stunning, the room was huge with an infinity pool, loungers, huge bed and jacuzzi bath. Our pool lights didn't work but that didn't spoil the experience. We stayed in the Star Sanctuary with an amazing view of both Piti and Gros Pitons. The food was incredible, no matter which course with entertainment in the evenings which varied each day, as did the menu. All the staff were friendly and made some good recommendations for food when we were unsure. The rooftop was a great place to sit either before or after dinner to stare at the stars and listen to the nightlife. Side note: the cicadas are loud! They provide earplugs in the rooms. You can call for a shuttle to the beach, or back to your room or even half way down to the other restaurants. The spa is a great experience and the staff are very welcoming and talented. We had 3 Major Domos throughout the day and all were fantastic, they went above and beyond to ensure our stay was enjoyable. It's about 600 steps down to the beach, you get lounger service for drinks and food. Snorkeling is a must around the reefs and if you are trained, do the scuba diving. They have other watersports available, a spa on the beach, beach bar and a few boutiques. Your Major Domo can arrange excursions for you to do, we did the Sunset Jazz Cruise which was amazing, we saw dolphins and had a beautiful sunset, we also saw the original Jade Mountain resort which was never completed due to it being built to close to the cliff edge. As the rooms only have 3 walls you can request a room with 4. They will be nowhere near as stunning but will provide peace from the cicadas and safety from mosquitos. I recommend signing up for all inclusive meal plan as it's stress free and easy and all you need to do is sign the receipt. By far my favorite luxury hotel