What to expect
- Sleep Quality
Last 5 reviews
5 star hotel with professional, friendly staff
Perfect location in central Playa Blanca with beautiful sea views. Staff are professional and friendly throughout. 5 star with facilities but feels informal and relaxed; lots of character with Canarian architecture, beautifully maintained. It was Covid quiet but meant peaceful hours by the lower seawater pool and refreshing to swim in; ate most evenings at the Italian and Tapas restaurants - all excellent meals. Manicure/pedicure best I have ever had. Sad to see some local restaurants and bars closed but such a warm welcome. Masks worn everywhere and always felt safe. We'll be back
7 months waiting for a refund. Stopped communication.
My reservation stated free cancellation up to 30 days before arrival. I cancelled 6 week prior to the start date. They will not refund me. They have stopped responding to my communications. We are at Christmas now and I am still owed more than 2,400 Euro. I am so disappointed at how bad the customer service is and the complete lack of respect for customers.
Love this hotel. We managed to visit during Covid so felt very lucky to get away - the hotel was quiet for this reason. The rooms are spacious & slightly dated but space is more important to us than decor with 2 teenagers. The pools are fab - comprising of a more adult, large, seawater pool & a large, kids pool with a few jacuzzis along side. The outside area is stunning at night! The public beach is a stones throw from the hotel. Being public, if you wanted sun beds you had to pay (think about €20 for 2 beds) - we didn’t bother as the sand was soft enough to lie on. The sea absolutely stunning; clean, blue & clear. The staff are lovely and very accommodating. My son dragged a mattress through to our lobby so he wouldn’t need to sleep with his sister (don’t ask!) - the next day without asking they had moved the whole bed through & rearranged the furniture to make more room for him. We only did B&B on this occasion as we wanted to eat in the marina & Playa Blanca and get out and about at night. We’d had been to the hotel 7 years previously and the kids still talk about the Kikko kids club!! Tennis courts were free to hotel guests. Pool towels supplied & could take to the beach. Hair dryer attached to the wall was ok. fashionrocks01 Instagram Fashion blogger
Just returned from a week in this beautiful hotel, we were upgraded free to a suite, which was amazing, with everything you needed, and so much space! Even though the place was so quiet, the staff couldn’t do enough for you. Breakfast was tasty, so much choice, and everyone followed the guidance re masks, sanitisers etc. The two huge pools were gorgeous, although we discovered that the lower pool was not heated and was absolutely freezing, the upper pool was heaven, a lot warmer! Comfortable sunbeds and so clean throughout. Hopefully will be back once they re-open 🤞
Fantastic holiday during difficult conditions
We arrived at the hotel having done very little research and having booked the trip at very short notice once the air bridge with the UK opened. We were very impressed - our suite was spacious (we travelled with 2 children - 3 y/o and 9 month y/o) and the pools were excellent. The staff were fantastic and dealt with the challenges posed by Covid well (including their running of the nightly mini disco which our eldest, Emily, loved). We tried two of the a la carte restaurants and both were nice. The buffet was perfectly adequate, although I suspect there would be even more choice in normal circumstances. Would recommend and visit again.
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