What to expect
- Sleep Quality
Last 5 reviews
What a disappointment. Don't waste your money here - go stay at Cape Grace!
This is my 3rd time in Cape Town. I stayed at Cape Grace the 2 previous times. This time around, Cape Grace was fully booked so I thought - why not give V&A Hotel a try since we always see it. WHAT A DISAPPOINTMENT! We spent 3 nights there this time. It is a mistake I will never make again. - Prior to arrival - I sent multiple emails thru their website asking what kind of tours the hotel can offer. No one ever replied. - Upon arrival, let's just say we only got peace and quiet after we tipped the people who were helping us with the luggage - At check in, the woman's face could not be any unhappier. She asked for our passports - which we provided. Then she gave us a form to fill - some fields were already filed but the field for nationality was empty. I said to her - you are holding our passports, you don't think you can figure out our nationalities? She pretty much gave me a stare and repeated herself - fill the form please - breakfast is.... humm... On the first morning, we asked to sit outside because we saw empty tables. We were told no b/c they didn't set the table after others have left. I told her it would be easy to move the utensils to that table by ourselves - or we are happy to eat there without any setting. Then restaurant very reluctantly agreed to let us sit outside. Coffee is not refill - you are only allowed 1 cup of coffee. Refill is extra. If you want latte/cappuccino, it's extra too. Breakfast is supposed to go until 11. On the 2 days we were there, servers started packing away the serving utensils by 10.50. So yes, food is still there but you can't really get them anymore. - room was clean but basic. Every day, you get one small bottle of 330 ml water per person at turn down. Nothing more. They don't put the slippers next to the bed for you. If one of those "do not disturb" "pls make up the room" sign falls on the floor, they will leave it on the floor for you to pick up - sound insulation is next to none. In the 3 nights we were there, we heard people shower, walked aorund like elephants and the last night, we were both awoken b/c the next door couple was having a fight of their life. We could hear every word. It's like the 2 of them were fighting here - The least disappointing part of it all is that we were there for my hubby's bday (reason why we stop by Cape Town after 15 days in Namibia). Not a word of acknowledgement at check in, nor at check out. Overall, extremely disappointing. It's not an inexpensive hotel but the service is worst than a Marriott - prob more like a Best Western? Not worth the money...
Location, Location, Location
This is the place to be in Cape Town. Great location, access to the Waterfront and even the hop on hop off bus that gets you to the major sites vs. taxis. You are close to food, the boat to Robben Island, entertainment, etc. Much better option than the business district or other Waterfront hotels. I did not use the restaurant, but the room service was fast if you did not go out on the town. Was here for 5 days as a single traveler and enjoyed it. Room was comfortable and the staff kept everything tidy and working well. The area is safe, just as Cape Town is for the most part. Even at night grabbing a few beers, you are around locals and tourists, no issues.
Good and not so good
You cannot ask for a better located hotel, in the middle of the VA waterfront with plenty of restaurants and shops within walking distance and view of Table Mountain. The room was spacious and clean. Separate toilet, double sink, large shower & bath tub, fluffly towels. The hotel offers free and secure parking. Breakfast is very nice apart from the fact that they make you pay for espresso coffee/cappucion/latte which for this category of hotel is measly. Much of the staff is very friendly and helpful. A special thank you to Wesley at Reception who goes out of his way to assist you. Unfortunately some staff at reception as well as in the breakfast room lack basic training which is a great shame for such a hotel. Overall it is a good hotel in a great location.
My wife and I spent 2 nights at the V&A Hotel as part of our silver wedding anniversary celebrations. We were treated like absolute royalty. Our room had been specially prepared, with the wonderful romantic touch of rose petals on the floor and bed. A complimentary bottle of bubbly awaited us, as did a beautful vase of white roses. The views from the room were spectacular and despite being in the thick of the Waterfront hustle and bustle, the soundproofing was superb. The staff were super friendly and helpful, from the porter to the GM. All accessible and willing to go the extra mile. We also had the privilege of watching 2 world class musicians in the bar. Exceptional!!! The barman was friendly and convinced us to try some Cape Town craft beer on tap...needless to say, it was a long night.... The brekkie buffet was sumptuous, with a varied selection of fresh local produce. We try to eat at Ginja every time we're at the Waterfront. Great restaurant, perfect menu. I have stayed in 5* hotels all around the world and most of them do not compare to this 4* hotel. Overall, I cannot recommend the V&A Hotel highly enough. In the immortal words of the great Arnold Schwarzenegger...I'll be BACK!!! Mike Wiggett
Great Honeymoon Stay
We stayed at the Victoria and Alfred hotel over 6 nights just before and into Christmas, and how fabulous was it! Lucy the Guest Relations Manager went out of her way to accommodate us into a nicer room facing the water and Table Mountain. Much appreciated! Great property, super tasty and diverse breakfast we never got bored, and rooms are top notch as well 👌. Will stay here again very soon. Thanks to the entire Team! Job well done.
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