What to expect
- Sleep Quality
Last 5 reviews
Watch out for the details
I have often stayed at the Cullinan and have generally enjoyed the experience. It is a very good four star hotel, well positioned just next to the Cape Town Convention Centre. I had an executive suite which was very very comfortable. The room was large and the bathroom had a separate shower and was well appointed. The lobby area is still grand and inviting and the front staff extremely friendly and welcoming. I had a hired car and, upon driving up to the porte cochere, doormen would immediately come out, greet you with a smile and park the car. Breakfasts are buffet style and cater for all tastes. However, having said all that, I have found that attention to little details are, sadly, on the downside. Some examples; at breakfast, they were not always fully equipped with basics such as plates, glasses, serving spoons etc. Almost daily, I have had to find someone to ask where the glasses are, or where the ladle was to help myself to hot oats. I know that the pace is like a railway station at peak times, but I had the advantage of having breakfast each morning when the crowds had left, either for their business meetings or their tours. The service slackened. Another example was the room service. I only started receiving my morning newspaper after the third day. The evening turndown service was inconsistent; the first night there was none. After that, it differed, dependent, I suppose, on who the chambermaid was. I have experienced well run hotels all around the world and one of the things that impresses me is consistency in service. If a turndown service is done in a certain way, that way should be identical night after night and in every room. Another small but irritating detail; phoning another room is not easily and readily explained. Usually, this information is on the phone itself. I had to phone the concierge to obtain this information. So, all in all, the experience ranged from good to very good, but there are signs of slippage that management should be aware of. A slick service is certainly lacking.
We had a very pleasant stay, the passages and rooms generally inviting and clean, it just felt like home away from home, expect to see us soon! My children in particular enjoyed breakfast and the service was excellent.
Fantastic accommodation. Service is excellent, the buffet breakfast and buffet dinner is mouth watering delicious. The staff in the breakfast and dinner service are excellent and very courteous. The Spa is fabulous
England V South Africa 2nd test
Great hotel, superb staff and to top the whole thing off it was the hotel of choice of the English cricket team for the 2nd test at Newlands. 10 minute walk from the V&A Waterfront and same from the centre of Cape Town's shopping. The buffet was good and the breakfast was excellent. The pool area captured the heat of the day and made for a really relaxing time to spend at the pool side with a glass of gin. Perfect.
Really nice and convenient
I was really impressed with this hotel. The moment I walked in, it looked nice, fancy, the lovely pianist playing. There were also popcorn which was nice. Everyone was friendly. The hotel is convenient by tour bus stops, around town, 10 minutes walk to the waterfront. The breakfast buffet was good. Everyone were friendly, the servers and staff picked up the plates really fast, which was good. The breakfast had a range of delicious food, like fruit, omelet, I really liked the omelet, they were delicious. The rooms were really nice and comfortable. Spacious and safe. Two double beds, really comfy. I really enjoyed going to the waterfront every afternoon. This hotel offers rides to the waterfront at every hour. The waterfront is full of restaurants, shops, entertainment and a nice scenery of Cape Town. I recommend that you stay at this hotel, it is worth staying here.
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