Guest reviews Pan Pacific Singapore

by jasonchuasd Singapore, Singapore

Worthy of it’s 5 star rating

Very enjoyable stay. Comfortable & good service. Rooms were clean, large & modern. Seems like newly renovated rooms. Food esp at the edge & Hai Tian Lou was awesome. Staff were friendly and facilities were aplenty. Location was good too. Would highly recommend.

by HalfBloodPrincess91

Very good stay

Clean and conceige was very efficient. Very limited food options, prolly due to COVID-19. Non-halal restaurant, thus even more limited food options. Only 1 or 2 vegetarian food. Good stay if you skip the food in the restaurant.

by tangangieps

Staycation in Pan Pacific Singapore

Felt valued once I entered the hotel. Deluxe room is relatively clean and superb scenery from window. WIFI connection is strong. Everything is fine except the service in one of the restaurant has to be looked into. Excellent location, many shopping malls and nice food nearby.

by meileng07

May

Room was clean and tidy. Fast check in /out. Environment is cosy. Near to the city. Food paradise every corner ro choose. Very pleasant to stay. Nice place. Very asssible and walk around the marina Square.

by jellojello

Decent stay, could use some improvements

I stayed here for a 3-day staycation. Staff were generally helpful, especially once they saw we had a baby. The lobby is beautiful with its floating pods, central atrium, and glass-front elevator. The rooms are very spacious and have nice bathrooms with 3 shower options (no tub though). The location is also great, there are a ton of shopping and food options at your doorstep with Suntec City and Millennia Walk next door. However, there were a few things that I think could use improvement: 1) Check-in policy: we called the morning of our arrival to see if we could do early check-in. We were routed to FOUR different people, all of whom told us the same thing: to come early in-person to the hotel and see if a room was available. But that is not helpful, as we didn't want to be sitting around the lobby waiting for hours if there were no rooms available. I don't understand why the front desk can't check the room availability status and tell us over the phone whether or not early check-in would be possible. I would've been fine being told "sorry not possible", but I just wanted to know! 2) Plastic water bottles. I appreciate that there is complimentary water in the rooms but please replace the plastic with reusable bottles, or at the very least provide a recycling bin in the rooms. 3) Breakfast: compared to other hotels in Singapore breakfast choices were very limited. I would've liked more healthy options like oatmeal, boiled eggs (not just fried) and a wider selection of fruits.