What to expect
- Sleep Quality
Last 5 reviews
Great location but that's about it.
The location is great and so is the quality of hotel rooms. But the service could use some improvement and elevators are extremely slow (or inefficient). It once took me 5 minutes to get to the lobby (with waiting and frequent stops between the floors). I only timed it once but that's because after so many delayed elevator rides, I was frustrated and wanted to know how long it actually took. Also, it is very difficult to get a taxi and at times, doorman/concierge would ignore my request for help.
A disappointment in many aspects
Stayed here for a family vacation which turned out to be a disappointing choice. From the mediocre food/breakfast at Edge (3days in a row) to drilling noise going off in the middle of the day (no advance notice). This is an establishment that has lots to offer in a prime location, cooperating w Kidztopia for a kids friendly amenities is commendable but the let down seem widespread from lack of staff at Edge to housekeeping standards. It is obvious manpower /shortage is an issue in areas that needed attention. Charging extras for kids under 6 to the club lounge for tea ($25++) was abit interesting esp when a suite was booked. Overall the experience was startling terrible and hope they will improve prior to tourism returning full steam to our sunny island if not the hotel image standard in Singapore will be tarnished.
Best service and excellent event management
Wan showed exceptional service to us and we can always depend on him. I told him I forgot my shawl and he immediately provided me the shawl to keep me warm in the dining area. He is such an attentive person together with his team of staff. They know exactly what is needed to be done, what time to do things ie what time to serve which dish. With him in charge, we can be very rest assured of tip top service standards for our guests.
ROM & Lunch wedding ceremony
I would like to compliment the Following staff for their exceptional service. Firstly Carmen whom I contacted regarding my plan for my Wedding, she was very helpful and did her very best In catering my needs and was able to execute my wedding smoothly. Also would like to thank Apple and Hui Qi whom served us on our wedding day went the extra mile to serve with passion and delight. We had a Great experience at the Hai Tien Lo Restaurant and would definitely refer and recommend all our friends and families for dining and events.
Great experience at Pan Pac pool and around
Great pool, gym, food at the hotel ! Close proximity to shopping and food all around too. Great marina area views as well. Overall, great place to stay although the entry rooms are aged. The design and spaciousness of the hotel is in itself a great plus.
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