What to expect
- Sleep Quality
Last 5 reviews
Wonderful Stay At Jen Orchards gateway
We are really fortunate to get Jen Orchards gateway hotel as part of Singapore SHN. Staff was very polite all thru 14days stay. Service was fantastic. Service personnel was very cooperative and helped to get whatever needed to keep the room clean as there is no cleaning services. Food was really fantastic.
Everything is awesome here, the staff, the food, the location and facilities, is amazing. You can go anywhere from, I mean everywhere, because it's located in downtown and in the famous Orchard Road and also in the top of Somerset MRT station. I recommended that you all should stay in this fantastic hotel Read less
I checked out of Hotel Jen Orchard Gateway today and want to thank the staff for all their hard word. Also, I have to say, and this is because we all have different tastes, I didn’t like the food that was offered - so after a few days rather than waste it decided to stop it. The hotel then offered salads and oh my goodness they were amazing! So if you are in this hotel, and struggling with the food, speak to them and ask for fruit salad for breakfast and salads for lunch/dinner - enjoy!
Amazing stay - we didn't want to leave!
We arrived on 1 1 Dec for our quarantine and I was so happy to be assigned this hotel for our 2 week stay. I'd already been to their restaurant and knew it to be a good hotel but staying here for a whole fortnight just blew my mind. They even surprised us with a massive anniversary celebration table all decked out with goodies. While their infinity pool looked amazing (we were not allowed to leave the room during our quarantine) we were more than compensated by the friendliness of the staff right from check in to the time we board our taxi home! I could not have asked for a better experience. This definitely turned out to be a highlight of my 2020!
Highly flexible in current Covid-19 situation
Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their customers. We highly appreciate that high level of flexibility and can only further recommend the hotel for it’s professionalism and for being so customer-friendly! Thanks a lot, we will for sure plan another stay as soon as global situation allows!!!
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