Guest reviews Lewa Safari Camp

by 5shitalc Nairobi, Kenya

Terrible food and beverage service

Very disappointed with the service in food and beverage area. It took too long for the food to arrive and when we asked for something extra it never arrived. The last morning we were delayed as they couldn’t finish our order and we never got our tea that morning! The staff seemed racist towards us as we’re brown skinned and other guests would get the food or drinks we had asked for, especially when they’ve arrived for their meals after us! The manager was informed about how we hadn’t gotten our morning tea but he didn’t have the courtesy to come there and ask the staff to give us tea! Would not recommend this place to anyone. Very very disappointed!

by NadineB29 Nairobi

Elewana Lewa Safari Camp

A really disappointing stay at Elewana Lewa Safari camp. This trip started on a negative note with the manager hoarding two big groups into the main area to discuss the rules of the camp - Covid 19 social distancing not thought of nor was there the personalised touch that I expect when going to similar lodges. The chef and staff did try to accommodate our food requests but again not up to the standard we expected. The tents were also disappointing - in need of an upgrade. We arranged a walking safari with explicit agreement that it would be in the conservancy with a ranger. They subsequently drove us to the conservancy gate where we picked up the ranger to go walk on a public road outside the conservancy. Even writing this now, I still can’t believe it. Walking safaris should not be advertised if you will have to leave the conservancy and go on a public road! We had also booked a day out to Ngare Ndare but the camp cancelled this the night before due to some drizzle and then lied saying it was cancelled by Ngare Ndare. They also cancelled the morning game drive due to some rain the night before - unheard of!! I have never experienced this and I have travelled all over Kenya and the world. If it was due to any type of danger such as washed out roads etc then I would accept but it was literally a drizzle more than 12 hours before a scheduled game drive. After we escalated these complaints the camp organised a superb bush lunch which was really lovely- such a shame that we had to experience such a dreadful time to get this. The camp can do better and it should for the prices being paid. Despite this trip ending on a high, I will certainly be taking a break from the Elewana brand as they really need to up their game if they still want to charge in the same bracket as their competitors. There are far better options out there.

by 401pattyp Cary, North Carolina

Amazing "Glamping" (Glamor Camping) on Lewa Wildlife Conservancy

I have been visiting Lewa Safari Camp every year for many years. It's my slice of heaven on earth. It's luxury camping with everything you could dream of having. The staff is extraordinary and the game drives are the best anywhere in Kenya. The guides at Lewa are #1 in Kenya & this past trip was my 40th trip to Lewa. All the comforts of home. I felt like a Princess because the staff was so friendly & helpful.

by 799Rabinski Norwich, United Kingdom

Amazing experience, wonderful staff

We stayed at Lewa safari camp for 3 nights, from the moment we arrived the staff were brilliant, our tent, which doesn't do it justice, was immaculate as were all the amenities. The food is first class but, the real highlight are the game drives, we've been to several conservancies in Kenya but here, it's another level. Can't fault anything about the place and must mention Ruth and Winifred the ladies looking after us during our stay, fantastic and John our guide was knowledgeable and extremely patient. Beautiful place, wonderful people.

by Jessie C

Best Safari Ever!

This place did not disappoint!! The accommodations were amazing. The beds were soft, always hot water all while still giving you that camping feel. Loved being awakened every morning by hearing birds or elephants in the distance. The food was phenomenal! Always more than enough. The chef outdoes himself every meal. ( And there's always dessert) We had a blast on the game drives! Our guide George had us laughing! He made our days! He was very personable and very informative. We learned alot about the animals and nature! Sasha and Tamlyn (the managers ) and the entire team are the best. They treat you like you are part of the family ❤️ Truly a hidden gem of a place! This place is doing great things for conservation and the community!!