Guest reviews Grand Hotel Menaggio

by pavelb599

Rude and unacceptable service!!!

We were in Menaggio August 23 2020. When we arrived, I went to this hotel to book a room, because after flight, my phone was discharged and I didn`t booked hotel in advance. It was around midday when I arrived in the hotel, the lady on the reception was busy, she was checking-in guests, when she saw me she asked, what I want. I said that I`d like to book a room, she said ok and asked me to wait. While I was waiting, I asked her where is the toilette, and her answer shocked me to the core, she said that THE TOILETTE ONLY FOR THE GUESTS!!! Really??? I can`t use the toilette while I`m waiting for the booking??? After that I went to the hotel which is located nearby. I haven`t met so awful and impolite servise anywhere!!!

by linh7690 Menaggio, Italy

Too expensive, rude staff, less sun beds

Sorry, we will not come back. The hotel is getting on in years, dead insects close to the jewelry, bar is open for lunch but not in the night. We wanted to have lunch there and the waiter send us away to the bar where they send us back. Unfortunately we couldn’t understand him. A lot of the hotel staff is not speaking English. Don’t get me wrong but an easy communication should be possible if you’re working in the tourism industry. For over CHF 220 a night is was disappointing. The rooms are ok but only ok, the bathroom was new but our carpet had stains. The pool area was crowded we didn’t find free sun beds. Anyway if you are happy to spend that money you can book it.

by 133elliei

Fantastic hotel

This is such a a fantastic hotel. Fantastic room with a huge terrace. The staff were amazing. Unfortunately my partner broke his leg whilst we were there. The staff could not have done any more for us. They booked us taxis to the hospital, gave us a room after checkout so that my partner could lie down before our afternoon flight. Nothing was too much trouble for them. Fantastic room, wonderful views and charming staff. Highly recommended.

by MiniMx United Kingdom

Well situated for town

It is difficult to get many of the staff to smile. Reception are very cool and the waiters working at breakfast time really appear to not want to be there. Tables re-laid for breakfast have half the items missing off them and most of the days I just went to find them myself. Breakfast eggs are not very good unless, I assume, you are there when they are brought out when breakfast starts. Having said that the hotel rooms are very nice - but no little bottles of complimentary water - and bathrooms are small. Great restaurants and bars in town. The pool at the hotel and surround are very pleasant although it was good weather in October to sit out around the pool but too cold to swim. At this time I think it is the best hotel in Menaggio but apparently they are refurbishing another hotel and it will be 5 star. The Grand Hotel is right next to the pleasure boats that go around the lake.

by LondonNefertiti Greater London, United Kingdom

Amazing lakeside location.

We stayed here for 7 nights on a group tour and we both had a lake view which I would def try and book. This hotel is great for accessing everywhere around the lake as the ferry and car ferry are next door and the bus stop is literally outside the front of the hotel. The food is excellent and there is a large choice for the buffet breakfast including freshly squeezed orange juice and Prosecco. The a la carte evening meal is expensive at about 45 euros but the hotel did offer a deal if you bought three evenings. It is five courses and the help yourself buffet first course was very varied each night and always tasty. You will not go hungry in this hotel. The restaurant is overlooking the lake as well so you have fantastic views whilst you eat. The hotel is very clean and staff were always helpful. My only criticism would be that the wi fi is not good enough as it keeps dropping out and you have to keep logging in again. Menaggio is a lively town during the day with lots of shops and restaurants and a lovely walk along the front. Beware of early closure in the evenings during October which is when we went as it is near the end of the season.