What to expect
- Sleep Quality
Last 5 reviews
The location is everything
Everything was amazing , the location is insane , the staff was so kind , the beach is beautiful, u can go to the city by the monkey trail it takes about 7 minutes walking and its a beautiful experience
Excellent and bful
It is wonderful to stay in centara. It is very exotic location and a must go place. Rooms are extremely spacious and bful and very clean. Hotel staff is also good and cooperative. Although when I visited from june 21 to 23 one of the restaurant was not operational and I didn’t get Indian non veg food for my family. I m sure that’s a temporary closure. Would love to visit again. Awesome place with lovely see view and pvt. beach. Full marks to hotel.
Ferry services is very poor Even you booked in advance yiu have to suffer a lot Worst service ever I seen by a five star hotel No one help you to reach hotel Hotel staff is non co-operative on this and they answer bluntly on it Looks like you are in jail
3 years of planning, our biggest let down during 3 weeks in thailand
Big Disappointment! My family has been planning this trip for 3 years, and Centara was to be the highlight/big spend. We started booking the trip about 9 months out in the hopes of Thailand opening up to Americans, not just the sandbox. We booked the Royal Villa at the end of January and it was indeed a great price. Our dates for June 3 thru June 7. Our arrival was exciting, I would say the most exciting arrival to a resort as I've ever had. We arrived on a longtail boat to their floating dock with some decent size waves.. It woke us all up from a day of traveling.. Then the rails came off: We walk to the desk in excitement, we couldnt wait to see the Royal Villa. It almost instantly got weird, they brought us to a room (club/suite members area) and offered us refreshments and light snacks. (the AC was not working that day in the club). The woman working there was delightful, probably the best part of our experience at Centara as we visited the club almost every day. After about 45 minutes of waiting, we were told that their system had an error, we had (and still have the printed out paperwork) saying with confirmation that we had the Royal Villa. Well we did not, they offered us a beach villa (about half the size) for half price.. It was that or we find another place. So, since we had kids and were exhausted, we decided to try and make the best of it. The room was nice enough and yes, steps from the beach and pool, so steps from the noise of the beach and pool, (not really relaxing). The next day we wake up to the unit being warm in the middle part of the villa (two rooms connected by a living space that can all be blocked off). We call the desk and they send someone to fix it.. and it gets fixed. Day 3, we go about our day, paddle board etc, and come back to the villa which now has two of the three units without AC. Another call, and another fix. That afternoon we head to the desk to book a private 3 Island tour for the next day, when we go out the next morning, we are told that it was not a private tour and we were 4 of 12 people on this trip.. Again, trying to make the best of it we go.. It was fine. We arrive back at Centara to a steady stream of water coming though a light in my son's bathroom, another call to engineering and they fix that. Now, this one might really gross people out, we are relaxing in the living room and can hear a scratching sound, so we get up to see what it is, and find a rat running up the wall and head into the ceiling (no i'm not kidding or making this up). We are from florida and understand if you have fruit trees, there are fruit rats around. It had been rummaging through the trash. We could not have been any happier the next day to check out. The setting is stunning, some of the staff were great, I think management needs to understand customer service a little better. It seemed while we were there that a majority of their clientele were from India, and had geared most of their food towards them.
VERY BAD HOTEL IT IS I WOULDN'T RECOMMEND TO STAY
We took ocean view pool villa for anybody who wants to relax take beach front pool villa near restraunt as well there are many flaws in the hotel just listing few of them they have there own rules . I wont visit this property again neither these company hotels. 1st upon our check in I requested for beachfront pool villa instead of ocean view pool villa I was told it's not available. 2nd my mom dad who are senior citizen they were given the room on 1st floor we requested for the room on ground floor for which we were told it will happen next day but we didn't got. 3rd hotel has only 1 buggy for residents our room 2021 very far with kids very difficult we were told buggy is out of charge as soon as we exit the lobby see pepole riding in buggy. Buggy service takes toooooo long. 4th the ferry is always not available we reached little late so we had to pay hefty amount for ferry. 5th we order room service for veg club sandwich we got chicken sandwich. 6th light in room wasn't working mechanic came and said couldn't be changed so someone from front desk started LYING that it isn't light we are educated pepole can't be fooled.7th on the 1st day we were 10 minutes late from there ferry time we had to pay for transfer and next day when we went to shopping in krabi town pepole coming late 25-30 minutes were taken for free. Overall staff lies a lot. Services are poor . My suggestion not to go here and above all when you go to krabi take hotel in town many indian restraunts and more lively
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