What to expect
- Sleep Quality
Last 5 reviews
We spent an amazing week, we loved the place overall! Rooms are nice, beautiful view; the food was great, the staff helpful and polite, very prompt and attentive to our needs and requests. We'd definitely recommend both for couples and families!
Super friendly class
We stayed at the Insotel Punta Prima Prestige in August, in one of their new private swimming pool suites. Firstly, I have to say that the location of the hotel is simply faultless. Yes, it is not directly on the beach (2 minute walk), but it is on the water, and the view from absolutely any of the rooms is just stunning. But what makes this place special are the people working there. Special thank you to Zine, Katia and Jose Maria, to name a few of the waiting staff that are so warm and efficient. You made our stay extra special. I can see families with children find this place really special, but it is not a kid's-club-in-the-pool kind of place. All of the children amenities are in the other hotel, which makes the Prestige area really relaxing. I could simply not recommend it more.
A Special Place.
This is our 6th visit to this lovely resort. The location is wonderful and suits us well. The rooms are spacious. The master bed is huge and so comfy. The little kitchen facility is handy for making lunch to have on the large balcony. The beach and local shops are a two minute stroll across a very quiet road. In a way it is like stepping back in time. The hotel were so accommodating as we had to change our dates so many tines due to our flights being changed, then quarantine rules put in place. The hotel was so quiet. We felt totally safe there (safer than at home!). The staff were all wonderful. It was nice to see some familiar faces but also sad to see that some of the staff weren’t there. Thanks to all the staff for making our stay so lovely. It was worth the quarantine!!! We hope & pray that all goes well for 2021 season. Stay safe 🙏 6052 Roberts
Great place - let down by some staff
The new suites with the rooftop jacuzzi or the swim up pool are fabulous. New decor and fit out with great a/c and set up. Good fo family as we can separate off the living room where the kids are sleeping. This side of the resort is sold as ‘up market’ yet next door to the punta prima resort. This means that it is not all inclusive and has a typical 5 star resort price tag for all drinks and probably food but we have not eaten in the restaurant here. The reason this is not 5 star is that all of the staff in both resorts are great and friendly, except for the bar staff by the pool here. A very annoying and disturbing incident this morning wrecked the tranquility of our relaxation by the pool, and the arrogant offhand manner, they left my wife standing trying to order a coffee for ten minutes , ignoring here, failing to help or explain the issue, and fobbing her off to ‘go talk to reception’ instead of serving a coffee is disgraceful at a resort of this caliber. The reason i am prompted to write here is that after discussing with reception who recognized the error and were helpful (Josephina is a star) the bar staff failed to help later on, refused to apologise or even recognize the hurt that they had caused and clearly didn’t feel accountable for any kind of customer service. This is a poor exception which is disrespectful to the efforts of all of the other staff, including that senior bar staff at the indoor bar who have been kind, helpful and made it wonderful to be here. The facilities are great, there is great food in the adjacent street (check Trip advisor for recommendations) and the staff in the neighboring resort are fantastic. - I will post a review separately there. Having stayed in many 5 star resorts around the world, this is not quite there in polish and client service, and should keep the friendly side, and not try to be ostentatious or snobbish. Nice finish and location, and again a great - thank you ! To all the other wonderful staff her from the maid service to reception ! There is a friendlier atmosphere next door, and if you can stay in these quality rooms and use the facilities next door then you have a top 5 star experience.
Lovely to be back again
Second year. Good to see Josephina and all the staff again. Cecilia in the dining room always smiling. The reasons for this year’s four stars as opposed to five last year are twofold. Our suite, 6048, could do with a bit of refurbishment as all the wood ‘knots’ are showing through the paintwork and also the bed posters have still not been removed. Secondly, the food at the pool bar is unimaginative and boring. Wine is also far too expensive. Such a waste of potential revenue as on some days we were the only customers. Tip: Aire restaurant at the far end of the village is good value. However, we enjoyed our stay and would return in the hope that the above comments are rectified.
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