Guest reviews The Phoenicia Malta

by David P Bath, United Kingdom

Lovely Hotel - Some Practical Comments

Generally a lovely hotel but: We booked a superior room. On check in we were told we had a standard room. I queried this to be told they were the same thing. So what is the superior room superior to? Our booking said that superior rooms mostly have a view of Valletta and an opening window. Ours had a view of the roof over reception and we couldn’t open the window because of a curtain track in the way! A taxi from the airport is a set 17 euros. The taxi rank is immediately outside the hotel. The taxi summoned by the concierge is 25 euros. Save yourself the difference by simply getting a public taxi for yourself. Drinks at the bar are at least twice as expensive as bars and restaurants nearby. Otherwise the hotel is well located and the staff are friendly and attentive.

by 72andyb Oxford, United Kingdom

Great Hotel

Great hotel nicely located with amazing staff, let down by the standard of room servicing as with most 4/5 star hotels. I don’t want my bed turned back and two chocolates, I want my room cleaned properly and sheets changed regularly. Our sheets weren’t changed in the 7 days we were there.

by John K Pilsen, Czech Republic

A very good hotel

We like this hotel very much and have stayed there during the winter for the last 4 years. It changed hands during 2019 and seems to have deteriorated slightly. There is a significant increase in the noise in what was a very comfortable and spacious lounge, caused by parties of 6-20 people which should be accommodated elsewhere. The Bank of Valletta take over the hotel for the best part of two days in January making life for customers very difficult, for example being crushed into a bar. The menu has changed substantially in both the restaurant and the cafe and not to our liking - an attempt at fine dining. For us the bar food is the to be preferred. Room excellent, very clean and comfortable with a small balcony, free bar. Staff excellent, we could not expect anything more.

by Ruinart7

Old Style Charm & Attention to Detail

A great old style hotel, true five star with attentive staff. Comfortable accommodations; great outdoor pool in season & new Spa opening shortly. It’s value for money if not the most fashionable destination Malta surely will not disappoint. Excellent champagne afternoon tea courtesy of management; terrific scones actually rival if not better than London Ritz! Will return.

by Kent-UK2 Kent, UK

Ticks every box with aplomb!

The hotel is brilliantly located, very stylish and comfortable, incredibly well run and has a relaxed and friendly ambience. Highly recommended for a wonderful stay in Malta. It was our first visit to the island and it far surpassed our expectations.