What to expect
- Sleep Quality
Last 5 reviews
An Unexpected Impression
We traveled as a family and booked 2 Premier Suites. The check-in experience was disappointing. Even after we compromised, the team still failed to deliver their promise of handing over both rooms at 3.45 pm (the official check-in time is 3.00 pm). Also, the rooms were not ready as they were supposed to be - bed sheet had a stain and items were not fully replenished. We’re staying till Tuesday, hopefully by then, the hotel can make up the service standard of 5-star.
Amazing hôtel with an exceptional front desk staff
We stayed in suite 009 in Heritage wing from 4 to Nov 2021 to 6th Nov 2021. Overall we enjoyed this stay. From the hardware to software it was a lovely hôtel. I loved how the hôtel was designed and decorated from A to Z, classy history was on the chic and posh side. Check in was smooth , all the staff that we encountered in front desk including Miya , Shinrou etc were indeed well trained , experienced and friendly. But there was one individual who impressed us not only with being the most attentive hotelier that God has ever created , but her attention to the details , skills for anticipation of guests’ needs and wants were phenomenal. She was Angelyne. Her product and service knowledge and the way she explains was beyond amazing. In our second day when the minibar man forgot refreshing our mini bar , Angelyn had that happened within 9 minutes. She can be a reason for anyone to return to this hôtel. The restaurant that also serves breakfast in heritage wing was spot on . From the French maitre d’ , to the lovely hostess from the young waiter to the food runner who has exceptional smile on were divine. This was separating them from the other Resraurant at the other wing but since it’s the whole purpose of having this venue , it was awesome. Food did not only taste great but also tasted delicious. Housekeeping was good too (except when we checked in we found one of the coffee cups were placed upside down without being cleaned). I think it’s a gorgeous hôtel that provides long lasting memorable and enjoyable experience. Will come again.
Another great stay
We have been staying here almost every year since 2014 and we love the place. It is even better now during breakfast with the new arrangement. The service was fantastic and staff like Liza made this stay even better. She was so fast and even remembered our selection the following days. Thanks 😊 It would be great if E&O could upgrade their wine list. It is actually quite bad. Wine by the glass is not only pricey but when a below average Italian costs RM 60, something should be looked into. Why not having a great BdM or CdP by the glass during the busy days, maybe something to consider? Looking forward to our next stay during CNY.
Short Local Gateaway
Special mention to this few amazing individuals Liza, David - Sarkies Daniel - FO Syed, Danial - IT Palm Court Bfast Team Thank You guys for the amazing hospitality during our recent stay. From our arrival till departure, every services that was rendered is nothing but amazing. FO Danial was very attentive to our needs, he saw that we came with a baby and arranged a baby cot to be sent to our suite. We got our room slightly late at approx 1600Hrs but we can see that Daniel and Sheikh did their very best to try and chase housekeeping for our suite. When the suite was ready, Daniel came to Palm Court and escort us to our room. He even brought us for a short tour around our room showing us the services and amenities that is prepared for us. Thank you for the Minibar and warmth turn down service. Even when I had trouble connecting into the wifii via my PS4 , IT came to my room and assisted. They were so efficient and solved my issue within minutes. My whole family enjoyed our stay and will definitely be back again in the near future.
Lovely interstate getaway
This is our first but memorable stay in E&O and we were very impressed by the service and friendliness of the staff, namely Jimmy, Colin, Giancarlo, Din, Armand, Lin, Winnie and Raja. The person that made it the most memorable stay for us was Colin, as he had guided us on where and what to do/eat in the hotel. And because of him we have tried all the F&B outlets in the hotel. He never said no to any request that we made and tries his best to fulfill it. He even recommends the Tommy’s margarita and we loved it!. It was very thirst quenching after a hot day around town. The food in all the outlets was very sumptuous, especially the Java Tree which a perfect early celebration of my hisband’s birthday! The breakfast at Palm Court was quiet and relaxing which was what we needed for our holiday. The housekeeping staff also were accommodating to our needs. Winnie from front office also extended her services to assist us in cleaning the room when there was an incident involving a broken lamp shade. Lin also calmed me down by escorting me to the Heritage wing to check in as we were parked at the Victory Annex building. Raja was also very hospitable when we were seated by the pool. All in all, it was an awesome stay at E&O and we look forward to coming back soon! Kudos to the entire team & keep up the good work!
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