Guest reviews Grand Hotel Tremezzo

by differentname Woodbridge, Connecticut

Pretty Incredible.....

Whether it is the location, or the fact that this was my very first time here.... is there anyone that does not like to galivant with the rich and famous. If it were not so expensive, I would definitely give it an 'excellent' rating over the 'very good' above. But on the other hand, where else could you get this level of history, pizzazz, view, pampering and service and excellence, while almost floating in the clouds.... Maybe I have been too fortunate to have had too many great things in life, that I am becoming a curmudgeon, but I do like things on the newer side, that show no wear or tear. Don’t get me wrong, this place is over the top. Was I just in a Bond movie?

by MsP411 London, United Kingdom

Wonderful hotel, beyond 5 stars

We visited to celebrate my husbands birthday. The reception staff could not have been better. They remembered on our arrival to wish him a happy birthday, they ensured we had a lovely room after we requested a change. And we were given a birthday cake and Prosecco which was a lovely touch. The actual hotel is gorgeous, the pools are great, the spa is lovely as is the sauna with an amazing view. We spent time in the indoor pool (heated to 28 degrees) and the heated outdoor pool, both are lovely. Housekeeping were lovely and excellent. Breakfast is vast and fantastic with a wonderful view, service was very good, only one lady who seemed to be the manager (long brown hair ponytail, short in height) was less friendly and we heard her on numerous occasions telling off the other waiters in an aggressive tone which seemed unnecessary. Everyone else was fantastic. My main criticisms for the hotel are regarding the bar. The live music in the bar at night was poor, it was a man singing to a backing track on a keyboard. It felt like something you find at a 3 star hotel. It was not in keeping with the hotel and felt tacky for a 5 star. They should just have acoustic or solo piano or saxophone. Get rid of the backing track! This musician was more than capable of doing that which would have been more tasteful. The other issue we had with the bar was that the manager stopped me and my husband from having our complimentary Prosecco bottle (provided by the hotel) in the hotel bar. We found this ridiculous given we were given the bottle as gift from the hotel for his birthday yet we were told we can’t drink it in the bar. Particularly odd given the bar only had 3 tables in use. It was empty! The manager told us the Prosecco is meant to be drank in our room. We then asked to drink it in the lounge as it was my husbands bday. Which the manager allowed. He then must have realised how absurd and petty he was being because the place was empty. He then tried to make up for it by giving a dessert with a candle. Overall we found the experience frustrating, and the bar incredibly pretentious. The weather was mixed in mid October. Sunny some days and rainy a few days. But the place is still beautiful and lake como is lovely and quiet yet everything is still open. We took a ferry to neighbouring towns (Varenna and Bellagio) easy to use and still runs in October just less regularly. Tremezzo town is small and we ate dinner there once, I preferred the neighbouring towns mentioned above due to the wider variety of restaurants. Can’t recommend this hotel enough. It is expensive but worth it for a special occasion as it’s worth the price.

by sheikhaaldalgan

Piece of art

Grand hotel tremezzo in lake como is a piece of art. It was a palace & then converted into hotel. Staff are very friendly & helpful. Breakfast buffet is variable & suits all people. The view from the room was amazing. From there fairy acn be taken to bellagio & verrena islands. Some other tours like hollywood tour is also available. Stay there is very relaxing

by Gabywiz Dorset, United Kingdom

Not as Grand as it used to be

We had been so looking forward to returning to the Tremezzo after seven years, but was sadly disappointed to find it had changed, and not for the better. The staff seemed without proper management, with the exception of the parking crew (Louis etc.) & Manon, whose exceptional service and cheerful disposition was outstanding (she surely deserves a promotion), but otherwise, some of the waiting staff particularly were surly and without genuine warmth. We sorely missed Dario, the former Maitre'D, who has sadly moved on, but whose presence made sure the restaurant ran with smooth precision and his friendly professionalism was infectious and was reflected in the staff. The room (Lake View Deluxe) was in effect a small suite, with dual aspect being on the corner, a spacious and beautiful bathroom, a wardrobe each, comfy bed, and was a delight. We had a table booked for La Terrazza restaurant for a birthday/anniversary (of which they knew), but no effort was made to celebrate this. A lacklustre meal followed (unworthy of Michellin and a purported 5* restaurant, average wines, zero ambience, and waiting staff that seemed disinterested and mechanical. A total reversal of what we experienced before, and in line with other guests' experiences of woe and worse, it really was a shame. We would not have dined here again had we been staying longer, something that was repeated to us by others. The breakfast here is legendary, well it was, it seems average now, choice is good but now geared towards the American tourist (of which there were many!), the only buffet eggs available were scrambled, unlike before where a chef in the restaurant cooked your eggs any which way you wanted). Now, it's a special order of €17 for anything other, audacious when you are paying in excess of £1000 per night! The wine bar was far better, with knowledgeable and enthusiastic staff, good wine & food, great atmosphere. The spa was average, costly treatments that were not up to standard, let alone having to pay excessively for! The indoor pool was okay, with hot tub outside, but all the lounging chairs were taken so there was nowhere to sit. We asked for our car keys to retrieve something we had left in there, and was told they would be sent to our room (why they couldn't be fetched or brought to the reception was beyond us). An hour later, they still hadn't arrived, so we phoned down to enquire. 30 minutes later, someone bought us up a can opener(!!), so we visited reception and told them of the incident, which amused them no end. It did not amuse us however. We ended up having to go downstairs and get the keys ourselves, some 2 hours after first asking for them. I do hope the owners of the Tremezzo, such an illustrious hotel, listen carefully to guests' comments and get things in order, to make the hotel worthy of it's 5* it purports to have. It really is only worth 4* at best.

by alessandrofL127YD Milan, Italy

More than 100 years

This beatiful palace was built in 1910 , so more than 100 years its thousands of lights shine since then on the waters of the lake. Many foreign guests, especially Americans, we were the only Italians present Our stay in this hotel was wonderful.