Ask us a question
Search our frequently asked questions for an answer
Airline information
- How do I find out my airline locator?
- Which airport terminal do I depart from?
- What is the flying time to my destination?
- How can I arrange assistance at the airport or on my flight?
- What is my baggage allowance?
- Will my baggage allowance be the same on internal flights within my destination?
- Will there be any restrictions on my hand baggage?
- How do I reserve a specific seat on my flight?
- How can I book a seat with extra legroom?
- Can I make a meal request on my flight?
- What is the difference between a direct and a non-stop flight?
- What does Out of Date Range flights mean?
- I am travelling on my honeymoon, what name should I travel in?
- I am getting married overseas. Can I take my wedding dress on the flight with me?
- How do I arrange a cot on my flight for my baby?
- Can I make a meal request on my flight or at my hotel?
- Can I pre-book my seats?
Popular questions
- What is the cost of the Kuoni deposit?
- When is my balance payment due?
- How can I pay?
- Do you charge for credit card payments?
- What is my baggage allowance?
- If I have to cancel my booking how should I inform Kuoni?
- Do I need a visa for the destination that I am travelling to?
- When will I receive my holiday tickets and itinerary?
- How do I contact Kuoni whilst I'm away travelling?