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We’re ready to tailor-make unforgettable holidays together…

Call us on your dedicated trade number

0800 294 9727

Sales Team opening times

Monday - Friday 9:00am - 8:00pm

Saturday 9:00am - 6:00pm

Sunday & Bank holidays 11:00am - 4:00pm

Support Team opening times

Monday - Saturday 9:00am - 6:00pm

Sunday & Bank holidays Closed

We’re here to make sure your customers’ next holiday is out of this world. For more than 50 years we’ve been working hand-in-hand with travel agents to create extra special holidays your customers love.

With numerous trade awards along the way for outstanding service, our aim is to work alongside you, so we perfectly match your clients’ brief with exactly the right holiday; personalised for their style, occasion and budget.

As one of the most trusted brands in travel, we continue to set the pace in premium travel with a team of experts behind the scenes who hand-pick our range of hotels and resorts and have decades’ of experience looking after people every step of the way.

Our Destination Experts in our virtual call centre are here to help

Whilst other operators may encourage you to book online, we’re unashamedly different. To create a perfect match, we start every holiday with a conversation. For the best experience for your customers, call one of our Destination Experts so we can talk about what your clients are looking for. By calling one of our Destination Experts we can suggest and guide you to the best options. Our bespoke service means we treat everyone as an individual, so we exceed expectations.

We’re friendly, experienced and well-travelled and ready to make beautiful holidays together.

For the best experience of Kuoni call us on your dedicated trade sales number

0800 294 9727

Monday - Friday 9:00am - 8:00pm

Saturday 9:00am - 6:00pm

Sunday & Bank holidays 11:00am - 4:00pm

  • Which Recommended Provider logo
  • British Travel awards logo
  • Globe Winner logo

Our Customer support team are here for end-to-end support

Our service doesn’t end when the holiday is booked, we have a dedicated team who look after all of your customers’ post-booking needs.

Call us on your dedicated trade support number:

0800 294 9727

Monday - Friday 9:00am - 8:00pm

Monday - Saturday 9:00am - 6:00pm

Sunday & Bank holidays Closed

Contact our Trade support team

Please e-mail Agency@kuoni.co.uk If you would like to set up an account with Kuoni: Agency@kuoni.co.uk

Financial statement queries: Agent.Statements@kuoni.co.uk

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Your Kuoni Trade Relations team are here to support you

Both Helen and Amy have worked at Kuoni for a long time (17 and 10 years respectively). Both have spent many years working in trade relations as well as building Kuoni’s own retail network. They have a deep understanding of the broad needs of our incredible agent partners. Please don’t hesitate to get in touch:

Amy Roullier
Distribution Partnerships Manager

After a decade in the sales division with Kuoni, Amy is Distribution Partnerships Manager and the main contact for all trade partnerships.

On working with trade partners she said: “Travel agents know the value of a loyal customer and offering the best service from start to finish to ensure the longevity of a customer relationship. Working within my trade roles, I’ve learnt how passionate travel agents are to offer great service and destination insight, upholding Kuoni’s core values. They are ambassadors for our brand and continue to be a valued way in which Kuoni sells its products.”

With a thorough commercial understanding of travel retail, Amy has experience of supporting teams with goal setting, building confidence to sell diverse destinations and holiday types and what it takes to deliver outstanding service.

Amy understands what it takes to sell luxury holidays, having moved from being in frontline sales at Thomas Cook to become a personal travel expert with Kuoni in 2011, first in the company’s Canterbury store and then in store management roles in Bluewater and Westfield, Stratford in London.

Helen Roberts
Sales Director

With a 17-year career at Kuoni, Helen began as a travel expert in the company’s Manchester store before moving into trade relations working with travel agents in the North and absolutely loved building relationships, growing sales, solving problems and being a champion of the Kuoni brand everywhere from Clitheroe to Cleethorpes.

She’s passionate about working with agents who share Kuoni’s passion for travel and delivering amazing unforgettable experiences. She said: “There is nothing better than working with innovative, customer-focused travel professionals who share the same values as us.”

Having also project managed the development of Kuoni’s own retail network and created the market-leading “Kuoni Way” service, she now looks after all distribution through Kuoni’s own stores, virtual call centre and travel agents.

Never one to stand still, Helen has spent two decades exploring the world backpacking and in luxury. Favourite places include South East Asia, South and Central America, Asia, India most recently with her then four-year old son in tow!