Guest reviews Santhiya Tree Koh Chang Resort

by Arctic01 Melbourne, Australia

Peace and Tranquility

An absolutely amazing resort settled in the beautiful island of Koh Chang. The pool suite was unbelievable and the resort itself is purely beautiful. The customer service is exceptional and the cleanliness is outstanding. The buffet breakfast was delicious and fresh . I would recommend this amazing resort for couples looking for a tranquil place to unwind and relax.

by Worldtraveler2047

Peaceful quiet luxury vacation

A hidden gem with magnificent Thai architectural elements and decor. Lots of wood structure and furniture. My engineer husband was impressed with the infinity pool they installed next to the breakfast restaurant on top of the wooden building which he said would cost more than the usual set up. We also really like the historical look and feel of the place. The pool villas near the beach are must try for honey mooners or couples who want privacy and fun. Staff are warm, friendly and helpful and definitely added to the charm of the place. We wished we could stay there the entire week we were in Ko Chang but we booked only four nights. Definitely would recommend more than the newer modern looking resorts in the same area.

by Esra-Sercan Istanbul, Turkey

Truely Disappointed

It was absolutely one of the worst resort experiences we had in Thailand! Where can I start? From the time we checked in until we left the hotel, we had many issues. We arrived after a long trip from Bangkok with our 6 year old daughter and 1 month old baby. We booked via Booking.com and waited to check in for 30 mins, and after we went to our room they ran to us to get an extra payment for our daughter right away, as if we were running away! The rooms were absolutely dirty, shower and toilet looked like it has not bern cleaned for a long time. Bathtub was even worse, full of dust, insects etc. you do not want to get in. We had to spend a lot of time in the room since we had a small baby and I asked the hotel for the room cleaning service during the time we could be out for a brief period (1-2 hrs due to extremely hot weather). I was told between 12-14 pm there is no room service but they will pick up the trash and do a quick maintenance. We went to a coffee shop close to the hotel just to wait for the room service (because there is no air conditioned area at the hotel) just to find out when we are back that they did not come for room service!! Breakfast is poor with lack of international choices, you cannot order breakfast to room even if you want to pay, dine in menu selections are very limited and your order takes a long time, 1+ hr. Hotel facilities are also poor, sunbeds, chairs on thr beach is quite old. Restaurant on the beach was a bad experience as well, we had to wait such a long time for every order, even the soft drinks! Hotel is also not baby friendly with many stairs to the breakfast area. All in all, avoid this hotel at any cost! We are truly dissapointed and considering leaving early despite we have done a full payment in advance.

by RazorCSharp Phuket, Thailand

Beautiful resort but could do better

Pros Beautiful resort with beautiful rooms and a serene garden. Everything in traditional Thai style. The resort features a beautiful pool and is right on the beach. Cons Sandflies, everyone had at least 30 bites from sitting at the pool. There's patches of sand that are prefect for them to breed and they don't rake the sand. The rooms are not isolated, we could hear parties going on in other rooms until 3am and security doesn't do anything about it. The wooden floor in the rooms are broken and I stepped in a nail, leaving me with a deep wound. Breakfast isn't very good, bakeries soaked in oil, I've had worse though. Slippers got taken away from the pool side.

by Peterfishrider Bangkok, Thailand

EXTREMELY DISAPPOINTING Management treatment & Hotel facilities

Very interesting to check better the reviews this time unfortunately writing mine, seems like our experience is shared by many people... Very badly managed, poorly maintained, dirty, no respect for their customers... I was there on the last week of December with my family who flew all the way to visit me and my wife. We decided to book the best room type (2 hideaway pool villa around 250$ (10.000THB) per night. Being one of the most expensive in Koh Chang i had some little expectations about our future experience especially for my family even if we are very easy going people. We booked directly through the website to avoid the hotel to pay booking commissions etc... WHAT A MISTAKE this time... We have received a VERY BAD experience: 1) We first got the "worst" room view they could have, located right on the car par with a view of trashes and cars, we changed room but this time very far but seems we had no choice anyway 2) The bathtub was impossible to use at first we did not have drain stopper, then we tried to fill it with water but you could not, after 10cm of water we got explained that the tank was empty and we could only get cold water... In addition when turning on the waterfall which flows in the bath, the water and rocks were filthy, filling the bath with dust, leaves, pebbles... We told the management but nothing could be done It would have been ok if this problem would have been the only one... Nevertheless... 3) When we first got in, we had no towels, we asked for it couple times with no results, after an other call we got for answer that they did not have enough for the whole hotel and could not do anything for the moment and hang up 4) I booked the hotel wishing to use the SPA as we stated on the phone when booking... the Spa was closed and used as storage area for chairs and equipment... 5) In the morning workers around with machine was very loud 6) Breakfast was just ok. No real taste but I would say sadly that it was in our experience least disappointing (Nevertheless the restaurant staff near the beach and pool were really nice and good despite the waiting time for the food) 7) But for me the worst part it the management and promises made when we talked to the manager: He could not do anything (refund, upgrade, discount...) we had to sign a paper which would be sent to the Headquarter and would contact us back... Since nothing else could be done, I understood and followed the "procedure" without argument and always with respect toward the staff whose fault was not theirs... We WAITED 2 weeks with no news... I then contacted the FO manager again who told us to WAIT a little bit more again... We WAITED again, but nothing happened... I contacted him again couple time but those time only got to read my message and leaving no answer, just... ghosted and probably blocked us... THIS IS REALLY NOT AN ACCEPTABLE TREATMENT... I was really excited to this vacation with my partner and family, we were talking about it before. But to be honest, after experiencing this service.. We would REALLY NOT recommend this hotel to anyone, even tell people not to go if they ask us for advise... I hate leaving bad reviews online and rather prefer to talk directly to the concerned people, but this time have no leverage or possibility to contact anyone...