What to expect
- Sleep Quality
Last 5 reviews
Best accomodation ever
Simply live and enjoy it to feel it! Great location, sympathic and professionnal personal. Wonderful view to the Garda Lake, perfect atmosphere and 5-stars services. Simply a place to be for couples, friends and families...
Charge for Service Dogs
We were asking for the fees for service dogs with HUD certificates. First they quoted Euro 40 per dog per day. I reminded them of status of our small dogs as service dogs. Still Euro 70 for two dogs per day as it is their hotel policy which allows them to charge this cleaning fee? Which cleaning? Pet hair and ...? Ridiculous. Not really pet friendly!
Disappointing stay, expected much more for a 5* hotel
We booked our stay based on the good reviews, but honestly expecting more from a 5* hotel. After arriving from a long journey, the first thing we did was to take a shower and unfortunately the shower door leaked and ended up almost flooding the bathroom floor. Secondly, we called reception to ask for an ironing board but as it was a safety hazard they couldn't bring it to the room but offered to iron it. Sadly housekeeping staff never came to pick it up and we had to leave for dinner. We had reservations at AquaRiva which was fantastic and the fish tasting menu surprised our taste buds. Everything was flawless and the service was very personal and food was prepared with precision using fresh local produce. Definitely a restaurant we would consider returning to on our next visit. The hotel provided a shuttle service with Tesla cars and both the drivers had a bit of fun revving the car and speeding while driving us to the restaurant which was 500m away, not really what you would expect from a shuttle service from a 5* hotel. The service idea is great but the whole experience was ruined with drivers who wanted to take the car for a spin (with guests in it). The breakfast spread was great, lots of fresh local fruit and eggs to order. Main dishes such as Eggs Benedict, pancakes, waffles, etc cost 8€ extra but if the egg dishes are included, why not just include the main dishes into the room rate and not charge extra for the other breakfast items? The pool was lovely & refreshing with beautiful views of the lake. The pool attendants took good care to clean it and wipe down each lounge chair as it rained a bit in the evening. Overall, the beds were comfy, rooms were quite clean and sanitized but the whole experience could have been a bit more flawless to really make it a 5* with the service.
We stayed for 2 nights at the splendido bay , the staff were all really friendly and helpful apart from the guy on reception on check out morning. The evening before we were informed by a note in the room that the water could not be drank from the tap from 21:00 to 06:00. We were not told that it would be brown at 09:00 when we tried to shower... the towels even had brown stains after a quick shower before we realised the state of the water !! My husband went to reception with the towels and the guy said there was nothing he could do and laughed as he walked away!! We realise the water is not the hotel fault but would have been nice to have been warned of the brown water that late in the day! We also had room service which was very poor. Menu limited forcing us to have a basic pasta from the children’s menu. A mixed salad which consisted of just leaves for 15€! And a sub standard pizza .. no bread, no olive oil or balsamic except for an old individual satchet. For this pleasure we were charged an additional €20!! The spa is beautiful, clean, and one of the best hotel spas I have been to. As we were in a quiet month it was very quiet which was perfect! The towels, robes etc all readily available and a lovely selection of complimentary teas which I was very impressed with. The breakfast was also amazing! Fruit very fresh and replenished well. The restaurant staff are all lovely. Overall it was a lovely stay, and would be nice to go back in the warmer months. I will add that on departure the room service bill was not charged and we were given a gift of wine and olive oil, which I see as a fair gesture to the issues and I would like to say thank you for that. Thank you! See you soon.
From the beginning to the end our stay at this hotel everything was excellent. Staff was great, room was spacious, breakfast was divine. Hotel itself looks amazing. Also the on-site restaurant offers delicious food and great atmosphere. Cannot recommend enough and am looking forward to coming back.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.