Total peace of mind isn’t standard…

But neither are we.

We know that the events of this year have brought new challenges but we also know how important it is to have something to look forward to.

From the outset, we did the right thing for you, our customers, by introducing a policy that gives you the confidence to book an unforgettable holiday with the reassurance you can change your plans if needed.

Our knowledgeable Personal Travel Experts are here to create incredible itineraries around the world, but they’re also on hand to make any alterations that might be required – such as changing your departure date or even your destination – if your original holiday can’t go ahead.

Our flexible travel promise

Kuoni Flex is here to offer complete peace of mind when you travel. So, within three weeks of your holiday, should the FCDO advise against travel or new quarantine requirements are put in place, either in the UK or your holiday destination, you’ll have three options:

  • Continue with your holiday as planned
  • Change your travel dates or destination
  • Cancel your trip and we’ll process a full refund within 14 days
Need extra reassurance? You can also cancel or change your holiday for any reason up to 35 days before departure, free of charge* See Flex Offers

*T&Cs apply – read here

Travel advice and support

To make the travel-planning process easier we’ve set up the Kuoni COVID Advice Hub, where you’ll find the latest entry requirements for all of our holiday destinations. If these requirements are tightened within three weeks of your trip, you have the freedom to amend or cancel your holiday at no extra cost.

As always, our travel experts are on hand to give personal advice when you need it most too. This includes offering support if your holiday destination moves to the red list or if you, or a family member, test positive for COVID-19 while you’re abroad.

COVID Advice Hub See Flex Offers

*T&Cs – read here

Additional holiday insurance

Although Kuoni Flex offers unprecedented holiday security in response to the ever-changing COVID-19 situation, we also recommend that you take out additional travel insurance. A suitable policy should provide cover in the following circumstances:

  • If you’re unable to travel because you contract COVID-19 or are asked to quarantine under the government’s Test and Trace scheme
  • If you, or any of your family members, receive a positive COVID-19 test while you’re away
  • If your holiday destination is moved to the red list while you’re abroad and you wish to come home early
See Flex Offers

*T&Cs – read here