Total peace of mind isn’t standard…

But neither are we.

We know that the events of this year have brought new challenges but we also know how important it is to have something to look forward to.

From the outset, we did the right thing for you, our customers, by introducing a policy that gives you the confidence to book an unforgettable holiday with the reassurance you can change your plans if needed.

Our knowledgeable Personal Travel Experts are here to create incredible itineraries around the world, but they’re also on hand to make any alterations that might be required – such as changing your departure date or even your destination – if your original holiday can’t go ahead.

Kuoni Flex, which we introduced in the response to the COVID-19 crisis, offers unprecedented flexibility on all holidays we sell, whether that’s moving your travel dates or even choosing a different destination.

As a minimum standard you can:

  • Amend your travel date free of charge up to 7 days before departure if diagnosed with COVID-19*
  • Cancel or amend your holiday free of charge* up to 45 days before departure

*T&Cs apply – read here

Thanks to our well-established relationships with hotels, airlines and local agents around the world, we’ve introduced Flex+, our ground-breaking late-cancellation guarantee. We’re offering this unrivalled policy on selected holidays (with specific airlines) to the Indian Ocean, the Far East and Europe.

With Kuoni Flex+ on your booking, greater flexibility means you can:

  • Amend your holiday up to 10 days prior to departure without any fees*
  • Cancel free of charge with a full refund up to 10 days prior to your departure, for any reason, when booking a selected holiday travelling between 15th October 2020 and 30th June 2021
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*T&Cs apply. To take advantage of these incredible offers, book by 31st December 2020 – read here