Total peace of mind isn’t standard…
But neither are we.
We know that the events of this year have brought new challenges but we also know how important it is to have something to look forward to.
From the outset, we did the right thing for you, our customers, by introducing a policy that gives you the confidence to book an unforgettable holiday with the reassurance you can change your plans if needed.
Our knowledgeable Personal Travel Experts are here to create incredible itineraries around the world, but they’re also on hand to make any alterations that might be required – such as changing your departure date or even your destination – if your original holiday can’t go ahead.
Kuoni Flex, which we introduced in the response to the COVID-19 crisis, offers unprecedented flexibility on all holidays we sell, whether that’s moving your travel dates or even choosing a different destination.
As a minimum standard you can:
- Amend your travel date free of charge up to 7 days before departure if diagnosed with COVID-19*
- Cancel or amend your holiday free of charge* up to 45 days before departure
Thanks to our well-established relationships with hotels, airlines and local agents around the world, we’ve introduced Flex+, our ground-breaking late-cancellation guarantee. We’re offering this unrivalled policy on selected holidays (with specific airlines) to the Indian Ocean, the Far East, Europe and selected Caribbean
With Kuoni Flex+ on your booking, greater flexibility means you can:
- Free cancellation with a full refund up to 21 days prior to your departure on selected destinations
- Changes to your holiday up to 21 days prior to departure without an admin fee. Additional charges will only be made if changing to a more expensive holiday or departure date.