Guest reviews La Veranda Resort Phú Quốc – Mgallery

by RoryH1 Cape Town

Obliging, excellent service.

My wife and I have just finished a five night stay at La Verandah, and we had a most enjoyable stay. The hotel rooms and facilities are good. Not exceptional, but functional and charming. Location is very convenient, being about 15 minutes from the airport and overlooking one of the main beaches on the island; Long Beach. The stretch of beach directly in front of the hotel is kept clean by hotel staff, but the rest of long Beach, I'm afraid, is a plastic and garbage strewn eyesore. In fairness I should note that it was the time of year in which prevailing winds and currents wash tons of garbage ashore on this side of the island. We also visited Sao beach on the other side of Phu Quoc, and it was MUCH cleaner. Food at The Pepper Tree restaurant was hit and miss. We had a couple of good dinners, and some rather less good. I should note, however, that the Eggs Benedict at breakfast were consistently excellent. Where the hotel really shines, though, is service. The staff are all wonderfully obliging, professional, and prepared to go the extra mile to ensure their guest's happiness. A special shout out to Enzo, the Guest Relations Manager, who really went above and beyond to solve a couple of initial niggles we experienced, and Mr. Ting (my apologies for the incorrect spelling) who served us in the bar and restaurant every evening with unfailing friendliness and warmth--just a thoroughly decent human being. If I were to ever return to Phu Quoc, I would stay at La Verandah again.

by Pierrick96 Faro, Portugal

An amazing experience !

We would like to thank all the team for the great stay we had over this 5 days. We came for our 5th anniversary and it was truly wonderful ! From the airport with Mr. Phi who waited for us for 2 long hours as we had some delay with our flight, we knew that our experience would be amazing. The check-in process with Ms. Crislyn was just amazing, we felt care and we could feel the real hospitality spirit in her tone of voice, her gestures and behaviour. Ms. Crislyn was always here to help us throughout our stay, for restaurant recommandation or for activities. The whole team of Front Office was exceptional! (Sorry I couldn’t remember all the names !) Our F&B experience was very good, starting in the best way with the flavourful welcome cocktail upon check-in ! We had everyday breakfast at the pepper tree and here again, we felt like at home as the staff remembered well our preferences ! They were very convenient with special requests. The Bombe Nougat I had during a dinner was also very tasty and the flambage that comes with it gives a very special touch ! Congrats to the service and kitchen team ! In terms of housekeeping, everything was super clean, even tho we brought daily kilos of sand from the beach to our room ! The last evening was truly perfect with the flowers petals on the bed! Such great memories ! We had also the chance to enjoy a full 3h romantic treatment at the Spa which was unforgettable, with great therapists, very professional and consciousness ! Overall experience was perfect, it was such a pleasure to see the smile of every staff while crossing them in the luxurious garden of La Veranda ! Last but not least, Enzo the Guest Experience Manager who did a great job in accommodating our needs at the best level ! Thanks again for your professionalism, kindness, availability and for the great experience we been through for the last couple of days ! You deserve a great career ahead as you’re a real asset for any company you will collaborate with! Congratulation to everyone, and keep up the good work ! All the best, Pierrick & Elisa

by Bryan242191 Rach Gia, Vietnam

Amazing Resort in Town

I've been in the hospitality industry for 8 years Have the opportunity to experience many places. I just wanna say 1 word with La veranda Resort Phu Quoc Island : FABULOUS 9/10 point I know during the difficult times of the Covid19 epidemic There are not many tourists visiting, causing many hotels and resorts to temporarily stop working. But to keep the enthusiastic attitude as well as professional service in a boring time like this is very difficult. La Veranda resort deserves to be the Top 3 best resorts PQ in terms of service and hospitality for you to experience. The resort makes me feel like home (cozy - cute - friendly - comfortable). Extremely hospitable and enthusiastic staff - Pepper tree restaurant honestly said Very excellent And Food and Bev Super Delicious ( i love Wine paring with Food ! Yes so nice ).

by omega132857 Chichester, United Kingdom

fantastic Just fantastic.

Of all the hotels we stayed in while in Vietnam, this was simply the best. Now we have had quite a few welcome drinks over the years, ranging from cold water, orange juice, mango etc. But not here. We arrived at La Veranda Resort Phu Quoc hot and tiered, and in need of a drink. While our cases were taken up to our rooms, we were directed to some nice seats in the bar area. After a couple of minutes, two bright red drinks with a Olive in them turned up with some fresh cooling flannels. I thought, here we go another soft drink. Took a sip and bam, what a kick. Was so nice to get a great drink full of Alcohol for once. The food is great hear too, and we were given 1000000 dong to spend in there restaurant. The Hotel is really good. the staff are fantastic. This is one of the best places we have stayed in for many reasons.

by libra1110r Vietnam

A gem in Phu Quoc

Everything is perfect for a vacation: fabulous staff, nice and peaceful atmosphere, excellent accommodation and facilities- I couldn't ask for more. Special thanks to Thao and Phi, who gave us a warm welcome and supported us too much on every request. We really feel like home!