Guest reviews La Veranda Resort Phú Quốc – Mgallery

by Lisa_Dao_888 Ho Chi Minh City, Vietnam

Come back Indochina time

This resort is so wonderful. This place is really suitable for people who would like to enjoy peaceful and restful feeling. The decoration is combination between ancient and modern style. Staff is so friendly and helpful from Security to Front Office. I would like to thank Ms. Cam and Mr. Luan - night shift who made my trip is unforgettable. Hope I can come back soon 😁

by busta15 Sydney, Australia

Great hotel. Excellent service and location.

The staff at La Veranda were fantastic. They went above and beyond the normal service level. The hotel is excellent. Well located and small so not overly crowded. It has a great relaxed atmosphere and a few nice restaurants within walking distance. The beach is unfortunately quite polluted but that is the same with all the beaches in main area Phu Quoc. Overall if you are going to Phu Quoc this would be one of if not the best hotel to stay at.

by HENRY_DONG_1234

Great stay and good service

The staff is very friendly and enthusiastic, I have felt that the quality of service is very good, this is a place worth experiencing, but I also have 1 suggestion to the HK department, you should set up honey moon before guest check in instead of waiting for the turn down to set up Tks FO Team, FB Team, La veranda Team I will be back one day soon

by Mahivara Nha Trang, Vietnam

Great Service

The Resort is rather small - under 80 rooms & villas which made it our choice for a short getaway vacation, far from crowds and overpopulated family resorts. Service was impeccable, the entire staff at all points - Front office, Restaurant, Beach were very nice, knowledgeable and always ready to assist in any situation (there were a few and the staff reacted on time and solved everything). Rooms are a bit old and might use a facelift - maintenance is great, but a new mattress would have been even greater - on the other hand this only added to the charm of this Indochina style place. Highly recommended and will come back!

by GtrotterRyan

Very nice stay, amazing food and perfect service. NEEDS updating and bringing into the 21st century!

We have absolutely loved staying here the past week or so! The food is amazing, staff are some of the best we’ve ever had holidaying in Vietnam, the beds are so comfortable! The massage & spa is great (though don’t understand having to pay to use the sauna - that should be free), the departure gift and phone call to make sure you have airport transfer is a small but lovely gesture on night before you leave. The pepper tree restaurant is a must for everyone to use and the location of the hotel means a lot of the local bars and restaurants are very easy to walk to (the cheeky traveller English pub, dr. Sweetsmoke, home pizza & bittersweet - strongly recommend all of these). mostly everything has been perfect. The whole hotel needs bringing into the 21st century though. The locks on the doors are very old and you have to use a key (which the thob has the room number & hotel on - very unsafe if lost) - these locks are so easily picked by thieves. The rear doors are old, wooden, single glazed with french style shutters - beautiful to look at, terribly unpractical and awful with noise when your neighbours are on the balcony and you want to sleep in a morning. The showers & bathrooms are old & basic. The lighting in the rooms is 80% lamps which you have to turn off individually at the lamps rather than having central control switches. The TV is smaller than an iPad these days. Though the rooms are extremely clean & tidy (well done to the house keepers 👏), it feels like you’re paying 5 star prices for a 3 star boutique room, is the money we pay just for the ‘privilege’ to stay here? I get there is a certain romance with staying in this beautiful, old style hotel , but give your customers a better & safer experience in their rooms! Old hotels such as the Metropole in Hanoi are modern but still keep their charm, this hotel needs to do the same. Also the management should think about making it an 18+ adult only hotel. The peaceful tranquility of the place is perfect and can sometimes be ruined by loud & over privileged children in the small pool area. There’s not a great deal for kids to do in the Hotel other than play in the pool (no kids club, no playground) which irritates the older & more mature guests in the hotel (sorry guys, we don’t all love your kids as much as you do, take them to pullman or a more family friendly hotel). Make the hotel adult only for when international tourism returns. Thank you to the amazing staff at the hotel for giving us a beautiful and memorable stay on the island.