Guest reviews Serenity At Coconut Bay

by DANABEACHMd Crofton, Maryland

Romantic Getaway

Just left Serenity and all we can say is WOW! The rooms are amazing. We never wanted to leave our outdoor oasis. The staff is so kind and gracious. Here are some highlights. The Room- It was so romantic. We spent the majority of our time at Serenity outside. We laid out there, we showered outside, had coffee and lunch everyday in our outdoor area. Fresh flowers and motivational notes were left daily. The Food- Every meal was delicious. They offer specials for lunch and dinner daily. I ate fish everyday while there. Ask for Jackia in the Great House she is a bright light and a superb server. Definitely do the poolside dinner. The Bar/Drinks- All top shelf with any mixers you would like. The bartenders will be creative with drinks as well. For a morning smoothie get the Oats, peanut butter and banana it is delicious. The Butlers- McGregor was our guy! He truly made us feel like VIPS/family. He had drawn a bath for us on two different occasions with an amazing spread! He checked on us constantly and attended to all of our needs. My birthday was unforgettable thanks to McGregor. McCarthy was great as well. He made our beach cabana day unforgettable. Jonathan the coconut guy was super friendly and delightful. Gym-The gym has everything you need. Just make sure you book your desired time to go because of COVID. We would highly recommend Serenity it is a trip to definitely put on your bucket list!

by santanaa241

Wonderful resort

Super relaxing small vibe resort with outstanding service, but the flexibility to enter their bigger parent resort at coconut bay. Make sure to meet Jonathan the coconut man for fresh coconuts straight off the tree.

by TylerDel

Absolute Paradise - 5 Stars all the way

As a gay couple, my boyfriend and I were apprehensive about going to St. Lucia and the experience we would have - the country is not LGBT friendly as a whole. We even emailed the resort before arriving to ensure we would have a safe and amazing experience. I'm excited to say we were absolutely blown away by this resort and our overall experience. The private villa room with it's comfy bed, private plunge pool, outdoor wet bar, and soaking tub was everything we could have imagined. You receive a cell phone when you arrive that has direct access to your butler and 24 hour room services. The pool area was serene and relaxing, with the staff always checking in on your needs and delivering drinks to you. The restaurant was FANTASTIC - we were originally expecting to go over to Splash and Harmony to get some variety in our food options, but we didn't ONCE go anywhere other than the Greathouse based on the big menu and the insanely good quality of the food. The quality of the service here is really what made us feel like VIP. From the moment we showed up, everyone was attentive and caring, learning our names by Day 2. When we arrived ~2 hours earlier than check in, they took our luggage and allowed us to get food and drinks to enjoy the amenities immediately. Every single person we would pass at the resort would immediately stop what they were doing to ask how us how are, what they can do, and to reassure us that they are there to make our day better. The high level of personalized service was something I have never experienced before, and it really made the trip a dream. Our Butlers, Cornell and McCarthie helped us plan our entire trip while we were there and were absolutely perfect. Our servers and bar tenders TYLER, Ali, Ginel and Kimberly were essentially our best friends while we were there and provided us TOP service. Jonathan always came out of nowhere and continued to amaze us, especially with bringing us fresh coconuts! Shirley and Rosey were assigned to our room for cleaning and room service, and they made us laugh every single time we came home (amazing towel figures, funny/inspiring notes). Truly, this amazing team is what made the experience a 5+ Star vacation. We could go on and on and on about how stellar this experience was, but I will end with this: I have no idea how anyone could give anything other than 5 stars. This was a wildly lavish and VIP experience, and we will absolutely be coming back.

by Lisa D Lakeland, Florida

Honeymoon in Paradise

I can't tell you enough how amazing this property and staff are! We spent a week here celebrating our long overdue honeymoon and this place did not disappoint! We were treated like VIPs the entire time! The online pictures did not do any justice! The grounds were immaculate; the room was fantastic! It was clean and always smelling like a tropical breeze. The food was mouthwatering and extremely delicious!! Corneil and McCarthy went above and beyond to make sure we were treated like royalty. Rosey always wrote wonderful inspirational quotes every time she cleaned our room. Jonathan, the coconut man, always ensured we had fresh coconuts every morning. Both Jonathan and his brother were very friendly and always asked us how we were doing. Mr. Chin made sure that we were very happy with our excursions, menus and room service. The entire staff was amazing! There are so many to shout out, you all are fantastic! There are so many people to thank for our wonderful trip. We hated to leave as we felt like we were leaving our family. We definitely will be back!! A huge thank you to the staff who made this a memorable honeymoon!

by khrystalw59 Charlotte, North Carolina

Serenity is an understatement!!

We are on the last day of our trip and we DO NOT want to leave! This place is the most beautiful place ever. The grounds are amazing & the room was breath taking. The staff is attentive, caring and best of all, FUN. Our every need was met and no stone was left unturned. We’d like to personally thank Our butlers McCarthy, Corneil & McGregor. They were the epitome of perfect! Additionally, Asha, Tyler, Deleon, Ginel, Kimberly & Lez. They were super awesome, they remember EVERYTHING! Our room attendants Yaniah & Tracey left the most beautiful notes. Cant forget Chef Leo! The food was amazing! Last but certainly NOT least, Tiffany at guest services and Fernella. Fernella spent over a month perfecting a surprise that I set up for my boyfriend for me. She listened, paid attention to detail and was pleasant the entire time! She was perfect! Words can not express how thankful we are for all of you!! THANK YOU!