What to expect
- Sleep Quality
Last 5 reviews
We felt welcomed and cared for. Between COVID restrictions and need for a relaxing oasis, This place balanced it greatly
After a traumatising 14-day quarantine with literally same and little appetising food, we were saved by Ms. Wesceslao, who solved the matter of our food worry, which allowed our busy schedule to settle down in 2 weeks as well as doctor visits due to my illnesses. ( Food is very important for us so, we can't thank her enough). The hotel respect all COVID restrictions, offered wonderful garden views and friendly and professional services. Another plus is the location, it was convenient for any newcomer who wish to do business and discover Singapore in a quiet little zone. We highly recommend it!
Truly Amazing Valley Wing Staff
What Valley Wing has is quality staff. The team has demonstrated what high quality service is all about. They are empowered, they build relationship, they strike great conversation, they take care of the young ones. To all the team members at Valley wing, a big thank you! And special thanks to Raja and Bernard for taking care of us with your insightful knowledge and tips. You make us wanting to come back again! But first, we need to save money.
Cosy hotel with excellent service
Cosy hotel with excellent service. The room is very clean and spacious. It was my husband’s birthday and they took note of it! They pleasantly surprised us with a cake and balloons arranged in the room! That really put a special touch to our stay!
Hospitality par excellence
Post pregnancy, this was the first family trip we'd taken with a toddler in tow (as tourists in our own country) for obvious reasons - and we decided to book in almost a week away to properly unwind and decompress. We'd planned for the trip to coincide with a few family celebrations (and didn't realise it was also the week of the Singaporean school holidays) -- and we really put the Shangri-La brand of service to the test in every way such as emergency midnight laundry calls and several housekeeping asks. Save for a few exceptions, the service we received as a family was professional and the best in its class for hospitality - requests were promptly and properly attended to; manner of delivery was genuine, sincere, thoughtful and kind. Pre-arrival, we had packed an entire suitcase of essentials and naturally, even the most seasoned travellers would leave items behind. In our stay, Nora and the Valley Wing team made sure our needs were looked after, and even offered comforts before we asked. For instance, I had a few work calls to make which turned this into a working holiday. I walked into the Summit Room at 9AM sharp, and Marvin and his team swooped into action, assembling breakfast together within 20 mins, and I was able to kick off my meeting series refreshed - with the precise coffee made to order with a dairy alternative as asked. For the littlest traveller in our lot, Splash Zone, the main pool and Buds provided hours of merry-making. The icing on the cake was truly the service of the staff. At every turn, we felt so appreciated - the Shangri-La team has invested and put in a lot of care and effort into making the experience a welcoming and fun one for children - from the balloons, cake, mascot plush, colouring kits, amenities in the room on arrival through to the way in which every child was acknowledged by the staff in a respectful, courteous and polite manner - and even the language in which signs are communicating to the children. The highlight was when we had our moments spent away from the bustle, in nature - the grounds and surrounds of Shangri-La are so manicured by the groundskeeping staff, and we had the pleasure of making the acquaintance of Mr. M Akbhar and his team who have been taking care of the grounds for decades. He spoke with such passion for horticulture, and even the fauna as well. Despite our child's tender age, Mr. Akbhar was generous in his sharing of knowledge with our little one, and invited him to share in and explore the love of gardening too. We had a most precious and amazing time this stay and look forward to our next visit.
Sad to leave… after 7 months
I am a regular guest at Shangri-La Valley Wing as my family is in Singapore but my home is London Due to the pandemic and constant lockdown, I was not able to come back until October 2020 I was first checked into Garden Wing with a balcony! Very welcoming after shut in a room with no fresh air for 14 days quarantine on arrival But as a diamond member, I can use the Valley Wing lounge where I always stay when in Singapore. I should have written this review earlier…but when back in London again, after 7 months in Singapore, work took over my time. It was a strange feeling…coming back this time to Shangri la… the place was not as busy… due to the pandemic… no travellers as most countries were in total lockdown. After staying at Garden Wing for a month, I was upgraded to the Valley Wing! Here immediately I felt like I’m really home…to see the familiar smiling faces of Nora, and the whole of the reception team…the bell boys, Ben and friends, lounge team - Edward, Raja, Khalil and the butlers Jegan, Calito…etc How can I forget? From management to the junior staff… even the cleaning lady know my name! I felt like living in my own grand mansion house with a fully well managed staff from Management level to the chambermaids… Then the staycation guests started to check in … and the Valley Wing have a different kind of visitors… I was not used to this at first… guests with tired kids and babies crying while Mummy and Daddy wanted to stay till the last drink. Guests drink till they throw up..Guests in singlets, flip-flops, shorts… milling around like in a holiday resort… The staffs and management tried very hard to implement some form of formality and respect… but not easy as due to the pandemic… they have to accept any paying guests - even if they consumed above their money’s worth… I understand… their pressure. I feel so sorry for them. I started to accept this new norm.. But they understand me too! They upgraded me to a suite and made my stay as homely and comfortable as possible My deepest and most sincere thanks to Mr Jeremy Ambler - who met with me personally to welcome me and showed his appreciation for my loyal patronage. I was touched.. I often see Mr Allan Khoo greeting guests.. both ‘hands on’ senior Managers. Now ok, in the past I always write about the staffs and compliment them as they are the frontline… But more often than not, especially in a pandemic like this… the challenges lies with the management. To please the board of Directors with revenues or to upkeep the status quo of VW by being inflexible with staycation guests… a fine balance.. A big applause to all the frontline staffs and management teams. Not an easy year…but whoever still standing when I return again on 15/9/21 after my quarantine…Congratulations! You did it! I look forward to my forthcoming stay. See you soon! Thank you to The team of Shangri la!
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