What to expect
- Sleep Quality
Last 5 reviews
Best staycation for young families
Spent 3D2N in SHANGRI LA orchard and can I say, it’s one of the best stay we ever had for the past 2 years. The staff are all so welcoming and friendly, attentive and warm, legit EVERY staff! This is truly 5 stars hotel kind of service and not all 5 stars hotel are able to provide such service ! It’s also kids friendly with the splash and bud facilities that we do not even need to plan for any itinerary to occupy our day. We stayed in the valley wing and thoroughly enjoyed all the afternoon high tea, canapés and alcohols 😊 will not hesitate to book another staycation here again!
Perfect for families with young kids!
We thoroughly enjoyed our stay at Shangri-La in July! Our 1 year old son loved the indoor playground at Buds and we all had a lot of fun at the Splash Zone. Wished we stayed for more than 1 night! Highly recommended for families with young children.
Never have enough of Valley Wing
Had once again experienced the great hospitality of Valley Wing Team in our recent 6th stay over the weekends and our 5th stay last month. It was always delightful to see Nora and her dedicated team again, especially Zac, Iris, Zila, Raja, Ning, Jegan, Khair and Edward. A big thank you for making us feel at home with your warm hospitality and impeccable service. Also met a few new faces during our recent stay, namely Marvin, Sharmila, Reyes and Chloe. Though new to Valley Wing, they certainly too provided exemplary service. A special shout out to Sharmila whose meticulous service and eyes for details had certainly caught our eyes. On our second day’s afternoon tea she remembered and served our preferred drinks and also presented our afternoon tea in a manner that we would prefer without us requesting. We also enjoyed Marvin’s jovial and sincere interaction. Keep up the good work guys! We had a good time at the pool and enjoyed our massage at Chi The Spa on both stays. Had wonderful dinners at Origin Grill and Shang Palace, the service rendered was as usual exceptional. Bonnie of Shang Palace gave good recommendation and food description. Her sincere and personalised service had certainly made our meal a delightful one. Looking forward to another wonderful and pampered stay in Valley Wing in the near future.
Shangri-la Hotel takes feedback seriously
On a weekend in March 2021, I booked a room in the hotel through Klook, to celebrate my birthday. During check in and after the stay, I gave my feedback to the hotel and Klook that a 4-hr wait for checking in was unacceptable to my family as we had wasted precious time not knowing what to do while waiting. After giving my feedback, I received an invitation from the hotel, inviting me to come back with my family to a complimentary 1-D stay. I took up the invitation and asked if a complimentary birthday cake can be given for my October stay because we wanted to celebrate my mother's birthday this time. On Saturday 16 Oct 2021, we checked into the hotel again. This time, the check-in was efficient. I was surprised that the check-in counter even captured info about my March 2021 check in and the staff who handled my check-in apologised to me on behalf of the hotel. When we stepped into our room, we were greeted by a very pleasant surprise, for on the table, were 2 birthday cards from the hotel. One of them was signed by Mr Jeremy Ambler, Executive Asst Manager, who personally handled my feedback in March 2021. There was a birthday cake, huge balloons and decorative birthday items, not to mention a beautiful bunch of flowers on the table. Although this was a complimentary stay from the hotel, we were also surprised that breakfast was included. The next day, we had a very good breakfast at the Line Restaurant in the hotel. This second time stay at Shangri-la exceeded our expectations and we are very impressed that the hotel took my feedback seriously, not only did the hotel staff apologise but it also offered a complimentary stay, with additional surprises. We were very touched. It was a very enjoyable stay this time. We loved our view of the swimming pool, surrounding and the full blooms of bougainvillea flowers in the balconies. The room was spacious, very clean and a nice pouch containing some Bugalri toiletries were given to me as a compliment too. We will certainly want to go back to the hotel again for another stay, and maybe have other meals there, and very soon too!
Totally pampered with the hotel's hospitality for our honeymoon stay. We were welcomed with choco mousse cake, nuts, wine and fruits during our stay at Valley Wing - a very spacious bedroom where ladies would love the chandelier and dressing table with its tall mirror. We love the relaxing smell and high-ceiling ambience since we first stepped in to the hotel! We spent the entire 3 days in the hotel, simply enjoying the green garden areas, warm swimming pool, hearty breakfast, refreshing cocktails and snacks, delicious panna cotta and pastas at the Italian restaurant. It was a remarkable experience and we will definitely come back for our anniversary or other occassion.
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