Guest reviews Shangri-La Chiang Mai

by Kishan3603 Hyderabad, India

Beautiful and a Comfortable Property

This property lives upto its expectation of a 5-star. The property is beautiful, clean and very welcoming. The staff is responsive and courteous. Food is good and overall this is a very nice property. Very close to the NIGHT MARKET and also the airport. I would recommend this place to all travellers looking for a 5-star in this area.

by shubhrom2017 New Delhi, India

Shangrila-La at it’s best

Shangrila-La at Chiang Mai is a majestic hotel and the style and grandeur is like other hotels of the group. The rooms are large and well appointed. The breakfast is a nice spread and the service is exemplary. The staff at the restaurant and Horizon club are amazing. Met Apple and Golf who served us so well. Very customer focused and helpful The best person you should meet is Yohan at the Conceirge. He is an exceptional person who can help you with the best choices of restaurants, places of visit, etc. His knowledge and quest to know more will take him places. It’s sad to see so few guests due to the pandemic at the hotel and tourist at all key tourist points. Hope it improves soon

by Nilasuri

Overall service

We were very pleased with the service care and love that was showered on us. Every one especially Apple, Nine , Tun, Golf and Yohan all have exceptionally helpful and caring . Nothing was too difficult for them. Our stay was from home to home. They are just about raising their head out of covid and I wish them well.

by Nick W

Truly wonderful stay in excellent location

We had a marvelous stay here in May, on the Horizon Club floor. Staff are extremely helpful and professional, and made our stay perfect. The location is well placed, and the facilities marvelous, especially the pool. Due to Covid, the Horizon Club lounge on the upper floor was out of service, which was a little disappointing, but the staff made good use of the lounge area on the ground floor to make our stay memorable. A special mention to Georges from the Club Floor, who remembered our previous visits, and went out of his way to enhance our stay. We would definitely recommend this hotel to anyone wanting a luzury stay in Chiang Mai, and look forward to going again soon.

by 26raymondt Sydney, Australia

Amazing staff, weak management.

Amazing and accommodating staff is what keeps this grand dame of hospitality with old infrastrucute alive. From reception to Joel the cleaner make guests feel welocme. Thank you for giving the kid a big bear to hug and a kid's bed without prompting. I hope management can do some small reburbishment like repainting the tennis court or get rid of the spider webs at the front foyer where the big lanna lanterns are hung. Little details like this show that management or perhaps the owner is the weaklist link of the business. You cannot run a 5 star botel and try to cut cost in not repainting. RT - Non Polaris Member of the Shangrila Chain - 20/5/22