Guest reviews Shangri-La Chiang Mai

by CarlG1145 Siem Reap, Cambodia

Disappointing

My wife and I have stayed in Shangri La hotels all over the world and still often use the one where we currently live, in Bangkok. Therefore, when we planned to spend Christmas 2020 in Chiang Mai we booked into the SL knowing we would get the top notch experience associated with this brand. We paid extra in order to stay in the executive lounge area, which we always do. Imagine then, our horror when we tried to access the lounge only to be met with a notice on the door telling us it was closed and that we should go to the hotel lobby bar! We were not informed of this at check in nor when we booked. Unforgiveable. It really quite put us off SL for the future, if we had known about this we would have at least been given the choice of whether to stay or not. When I complained to the FB manager I was gently fobbed off, they had our money and didn't seem to care.

by h_patcharee Hua Hin, Thailand

Shangri-la Chaing Mai is one of the BEST hotel

We stay in 3 difference hotels this trip and you are the best! Your hospitality, your service mind, your food quality, your people, etc are out standing. Our daughter really like the room that you decorated for her also the Christmas sweet things and a huge bear in the room. We forgot our tablet in the plane and your staff just went back to the airport and got it back for us. This was so impressive. Thank you very much. It was wonderful staying at your hotel.

by luckyladys2021

My favorite place..Feels happy like home❤️

I am impressed and happy every time I come here .. just walk into the hotel. Will smell very pleasant..Immediately felt relaxed..there really one place..Good staff all were smiling. Have take care..Very good service.. Feels safe and happy like home💕 Breakfast have a wide selection and they are all delicious. Especially bakery .. And dinner is a special buffet meal. There is a wide variety of international food. Especially the seafood is very fresh and delicious. I am happy and very impressed with the service here.. Good service, clean, aromatic and safe .. Of course I will go to the service often.❤️😊

by suphatras2020

Good experience!!!

The hotel is elegant. Staffs is good service and friendly. Breakfast has many choices. The hotel is suitable for family trip, holiday or special vacation. Location is in city of Chiangmai, but I recommend rent car or use car service of hotel for traveling in Chiangmai.

by RonH2183

Wedding Anniversary

We an absolutely fabulous stay. We could not have had a better reception. The employees were incredibly welcoming and kind. The facilities were gorgeous and impeccably clean. We especially want to acknowledge Ms. Dream for her phenomenal service. We wholeheartedly recommend this hotel.