What to expect
- Sleep Quality
Last 5 reviews
My adult daughter and I have just returned from a 4 day trip to this exquisite hotel. I am quite sure I have never stayed in a hotel room with a more breathtaking balcony view! We felt as though our room was floating in the Atlantic. The hotel is designed to make full use of its ocean facing position, and the vistas are wonderful. The hotel itself is ultra modern, with an ‘industrial’ decor. Every facility is beautifully appointed and well designed. We had an excellent massage, which was good value as it included access to the fabulous spa. Food in all the restaurants was good, with lots of choice for vegans/vegetarians. In terms of being Covid safe, I felt the hotel took every possible precaution, without making guests feel that they were in an operating theatre. The staff are the crowning glory of the hotel. Friendly, helpful and obliging- nothing was too much trouble. The hotel is also excellent value - no feeling of being ripped off in the bars or restaurants. If you are looking for tranquility in this crazy days- look no further. I cannot wait to go back!
Stayed here for 10 nights and I was very impressed with the facilities and overall service. Joel at the door is a real credit and a excellent source of information. The hotel location in caldera is very remote with only a few restaurants by the harbour and 1 bar to visit. The beech is small and not much sand just stones.
Great Spa, Great Room, Great Location - Poor Premium experience
- Top Room, Spa and view - Poor Premium experience: Premium Experience was not as mentioned. Not on a single day we got hot snacks/ food, even it was mentioned in the description. After telling to the seception, nothing changes. There was no hot snacks/ food.
Top notch Hotel in beautiful location!
We stayed here for 9 nights , had booked our holiday way before the whole corona virus issue came up and it was only a week or so b4 we were due to fly that we knew we could still go so we were very happy! The hotel is beautifully placed, we had a sea view which was divine. The design is very modern and sleek and service and level of cleanliness excellent. All precautions are being taken around social distancing and staff wear masks continously. The breakfasts were great, huge variation of hot and cold food, tempting cakes etc. We had room service a la carte two evenings which was superb, delicious. Any little thing you needed was no trouble here. We used the gym regularly which was well equipped for the size, clean and convenient for our early morning or late night workouts. The cove directly outside is perfect for a quick dip or floating about al day! / scuba diving etc. and you can lounge on the sunbeds provided or basically anywhere you choose. Its a pebble beach here. (Further along the shore-line are man made sandy beaches .)..all areas are family friendly and safe.. We found some lovely restaurants close by and locals are very friendly. We would love to come back soon and enjoy even more of the hotel facilities, this was our first visit to Madeira and we rented a car so were out and about exploring the island a lot. Watching the sunset from our balcony was lovely and waking up to the sound of the sea 😍 💙 .. Note. We had a covid test before leaving the UK which saved time at the airport coming in so would suggest doing this! (At check in we had our temperature checked and of course were asked to present evidence of our clear test results. )
My girlfriend & I are here today for our last day, tommorrow morning after 10 days in this amazing and classy hotel we have to leave unfortunately. We had an amazing time here, the spa is really a must do when you are staying at the hotel. My favourite of the hotel was laying at the top infinity pool at the 8 floor. When you are early you can take the beds right on the pool Where you can literally just jump into the water from your seats. The view that you have from your beds or from the pool is the best view i ever had from a pool. You see the mountains at one side and at the other side you see the sea and hear the waves of the sea. This is so relaxing & also always very quiet around here. If you want to relax with class and the most beautifull pictures you have to come here. About the halfpension dinner that’s also amazing. There is no buffet where you have to get your own food but instead you are getting served in a very chic restaurant where you get a fancy amuse first. Then you have a 3-course menu and with every course you always have the choice between two dishes. This is different every day. On the main course there is always a fish choice. I took the fish every day because it’s so good and fresh and everything is so classy served like a fancy restaurant. After dinner i am always full, the portions are really good calculated. You will not be hungry after. For the price you pay for this dinner with halfpension you could not eat somewhere else for the same price with the same quality and also friendlyness of the garcons. They are all very polite and friendly. Only love for all the staff that are always so kind. “Local food workshop” every sunday from the hotel is also very nice. We had an interesting and wonderfull lunch with the guide from the hotel and some other guests. (Jens & maxime brusselaers, 529, belgium)
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